Job description
About Us:
Join our team at a leading BPO company in Lisbon, Portugal, dedicated to providing exceptional customer support for a wide range of digital services and products. We are committed to being the go-to solution for users worldwide, helping them navigate and maximise their online experiences.
Key Responsibilities in Customer Support
- Provide outstanding customer service to Russian-speaking users via phone, email, and live chat.
- Resolve inquiries related to account management, technical troubleshooting, and general support.
- Ensure that users are informed about product features, updates, and enhancements.
- Escalate complex issues to higher-level support or technical teams as needed.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with team members to improve service quality and customer satisfaction.
Essential Skills and Qualifications for Russian Speaking Support
- Native or proficient Russian speaker with excellent writing and verbal communication skills.
- Proficiency in English to facilitate communication within the team and with clients.
- Prior experience in customer support or a client-facing role is preferred.
- Strong problem-solving abilities with a focus on delivering user-centric solutions.
- Familiarity with CRM tools and customer service software.
- Ability to work in a dynamic, fast-paced environment and manage multiple priorities.
Opportunities and Benefits in Lisbon
- Competitive salary with opportunities for performance-based incentives.
- Comprehensive health insurance and wellness programmes.
- Opportunity to work within a diverse and multicultural team.
- Modern and well-equipped office space in Lisbon with access to public transport.
- Continuous learning and development opportunities to enhance your career.
- Flexible working hours to support work-life balance.
Application Process
If you are an enthusiastic individual with a passion for customer service and fluency in Russian, we would love to have you on board. Please submit your CV and a cover letter detailing your relevant experience and motivation to join our team. We look forward to your application as we continue to deliver exceptional service to our users worldwide.