Job description
Job Summary:
Manages the Sales (Retail) Department in order to achieve the overall targets by managing all daily operation activities including all showrooms operations.
Job Duties and Responsibilities:
· Cascades the set strategies, policies and objectives by sets short- and long-term plans and provides the required resources for the implementation of those plans.
· Sets plans and programs that strive to improve the effectiveness of the department by achieving target of sales.
· Manage the Products display at showrooms and ensure all items are in proper way.
· Manage Showrooms stock is available.
· Monitors the technical performance of the department and follows up on the set Key Performance Indicators.
· Monitors the revenue and profitability quotas achievement for services as they are sold to customers and takes proper actions when needed.
· Ensures consistent, profitable growth in the Retail sales (Showrooms) revenues through positive planning.
· Evaluates market trends and gathers competitive information, identifies trends that affect current and future growth of sales and profitability.
· Manages customer opportunities to ensure the highest level of customer satisfaction is always met by providing prompt, thorough and professional assistance as well as resolves any customer complaints in coordination with the concerned entities.
· Performs statistical analysis to assess the sales performance and introduce the proper action plans and supervises implementation.
· Prepares periodic sales reports showing sales volume in the Showrooms & MI Stores, potential sales, and areas of proposed customer base expansion and submits it to the Commercial Director.
· Reviews, assesses and evaluates signed agreements with external entities prior to its expiry dates.
· Performs pre-sales activities related to presenting the technical capabilities of the company to meet the customer’s needs and requirements.
· Participates in and represents the company at events, exhibitions and conferences as appropriate and ensures that those events and exhibitions yield maximum benefit in promotes the company services.
· Leads sales forecasting and supervises the achievement of monthly and yearly targets.
· Formulates sales policy to assist in promoting sales.
· Conducts periodic meetings with subordinates for reviews progress and work flow, discusses their suggestions and takes suitable actions accordingly.
· Prepares periodic reports with respect to the activities and achievements to be submitted to the direct supervisor for review.
· Identifies training needs of subordinates and evaluates the outcomes of the training courses in coordination with the concerned personnel in the Human Resources Department.
· Conducts performance appraisals for subordinates according to scheduled plans and recommends necessary actions as per the applied practices at the company.
· Performs any other duties related to his job as assigned by the Direct Supervisor.
Requirements
Job Specifications:
· Bachelor's Degree in business administration or any related field
· 10-12 years’ experience in Sales Management
Key Competencies:
Competency
Level of Competency
Core Competency
Values and Ethics
4
Innovation & Creativity
4
Customer Service Orientation / Customer Focus
4
Total quality Management/Quality commitment
4
Behavioural Competency
Performance Management
4
Analytical Thinking
4
Collaboration and partnering
4
Change, Adaptability and Flexibility
4
Teamwork
4
Effective Communication
4
Functional Competency
Cross Selling
4
Customer Service
4
Market Awareness
4
Up Selling
4
Product Knowledge
4
Results Management
4
Negotiation Skills
4
Key Performance Indicators (KPI’s):
· % First Time Orders
· % Contract Renewed (for Competitive Price)
· % Gross Profit Growth
· % New Market Revenue Growth
· % New Product Revenue Growth
· % Revenue variance to Budget
· % Accuracy of transactions and reporting.
· % Accuracy of invoices paid and queries managed.
· % Customer Survey Score (Price, service and quality Questions)
· % Policies & Processes
· % Processes Automated / Systemized
· % Training Plan Adherence (Sales Manager's Staff)