Retail Sales Advisor Swatch White City 40 hours per week

Job description

Sales

• Greet and serve all customers providing a fast friendly service.

• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.

• Ensure good knowledge of all functions of watches and other Swatch products.

• Provide reliable information to customers in all matters relating to guaranteed and after sales service.

• Help display merchandise as directed.

• Contribute to the store reaching its monthly sales targets.

• Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.

• Maintain/build a general awareness of products and security hot spots.

• Follow Company policy and procedures for opening/closing the store.

• All transactions to be handled in a responsible and secure way

Reporting

• Accurate reporting of all administration and stock control.

• Collation of sales figures.

• Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager

Care of the Store

• Ensure the store is kept clean and presentable at all times.

• Delegate tasks to colleagues to ensure productivity during peak trade

Communication

• Adhere to company policies and regulations.

• Attend briefing sessions as directed by your line manager.

• Hold briefing sessions in the absence of the Store Manager or Assistant Manager.

• Confident to communicate at all levels, within the Store and with the wider Swatch Group teams

• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.

• Be familiar with international customer’s customs and culture.

Product Knowledge

• Attend regular training programmes.

• Confidently deliver product knowledge and train colleagues on upcoming collections

• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.

• Be able to deliver good product knowledge to our customers.

Other

• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

• As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business

• Assist the store management team to lead and inspire your colleagues.

• Ensure service standards and behaviours are in line with training and Swatch guidelines at all times