Restaurant Team Leader

Location: 31650 MISSION TRAIL, LAKE ELSINORE, CA, 92530 This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. Description:The position provides operational support to lead a team in a Franchise-owned restaurant in theLake Elsinore area under the direction of General Manager and Assistant General Manager. Thisperson enables an efficient operation by leading teams (Crew, Crew Trainers; other RestaurantTeam Leaders), to fulfill duties. The position is critical to success by guiding team members towork effectively and efficiently as both individual contributors and as members of a team toachieve results. The Restaurant Team Leader will form and lead teams to support operationalrequirements, including but not limited to leading shifts or dayparts, serving as a projectmanager addressing specific process or operational challenges, or leading a taskforce to addressa specific situation. This position reports to the General Manager.ESSENTIAL DUTIES:1. Responsible for ensuring smooth operations with leading teams through a shift or daypart,guiding team members to work effectively and efficiently from end-to-end (pre-shiftplanning, shift leadership, post-shift review excellence); leads team members throughsuccessful execution with shift management practices and procedures to support ouroperational excellence standards (e.g., travel path)2. Forms and leads teams to improve processes in the restaurant (e.g., Safety Committee orother system support) as directed by the General Manager and/or Assistant GeneralManager; serves as a project manager when needed to address specific process oroperational challenges or leads a taskforce to address a specific situation (e.g., brings teammembers together to brainstorm)3. Understands and communicates with clarity targets and goals; assists team members withunderstanding what actions to take and how to do to them, as an individual contributor andas a member of the team; coaches consistently to support development grounded by ourtraining and development resources4. Ensures all stations are staffed and operationally ready to meet assigned targets, goals, andanticipated guest needs; identifies gaps, anticipates shortages and performance concerns andeither addresses them or recommends solutions; reassigns team members as necessary5. Demonstrates team leadership behaviors including delegating effectively to drive results and accomplish team targets and goals assigned by General Manager and Assistant GeneralManager; provides reports on progress6. Demonstrates a commitment to McDonald’s values and behaviors (e.g., interactions withguests and team members)7. Builds a strong sense of collaboration and teamwork to deliver the best guest experiencepossible; ensures team members have the support or training they need to be successful8. Monitors progress against targets and goals across multiple stations to identify or anticipatebottlenecks, and/or quality or service concerns; takes action to address the situation andseeks feedback from General Manager or Assistant General Manager as needed9. Coach and role model McDonald’s guest and service experience behaviors, ensuring end-toendconsistency in service delivery, especially with new team members10. Supports General Manager and Assistant General Manager with restaurant systems,including but not limited to: a) performing Food Safety checks and related procedures, b)following Safety & Security procedures, c) supporting effectiveness of the production area,d) adhering to Inventory Management procedures, e) performing planned and dailymaintenance11. Understands McDonald’s policies, including Standards of Business Conduct, and PolicyAgainst Discrimination, Harassment, and Retaliation. Immediately reports any concerns orpotential violations to General Manager, HR, and/or Business Integrity12. Other duties as assignedPREFERRED QUALIFICATIONS: High School or GED required Demonstrated experience in quick service restaurants or fast-paced environments servingthe general public Achievement oriented with strong organizational, interpersonal and problem-solving skillsAbility to navigate effectively from performing tasks to monitoring an operation Ability to coach and mentor others Strong oral & written communication skills; English language proficiency. An ability tocommunicate in a second language At least one-year customer service management experience or US military service Ability to work full time with variable hours including early mornings, evenings, late nights,weekends and/or holidaysEQUAL EMPLOYMENT OPPORTUNITYAjayi Hospitality Group, Inc. (“The Company") are committed to a policyof Equal Employment Opportunity and will not discriminate against an applicant or employee onthe basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran ormilitary status, sexual orientation, gender identity/expression, genetic information, or any otherlegally-recognized protected basis under federal, state or local laws, regulations or ordinances.REASONABLE ACCOMMODATIONSApplicants with disabilities may be entitled to reasonable accommodation under the terms ofthe Americans with Disabilities Act and certain state or local laws. A reasonableaccommodation is a change or adjustment to a job or work environment that will ensure anequal employment opportunity without imposing an undue hardship on the operation of thebusiness.