Restaurant Manager

At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

1. Financial return

• Manages daily operation of restaurant.
• Conducts market and competitor analysis.
• P&L analysis including productivity and cost management.

1. PEOPLE

• Conducts on-the-job training sessions for restaurant employees.
• Conducts pre-meal briefing and maintains liaison with kitchen.
• Ensures that grooming of restaurant employees is up to required standard.
• Role modelling the IHG Company Values and Core Purpose.
• Leading employee engagement activities.
• Conducting Annual and Mid Year Performance Reviews.
• Coaching and regular feedback sessions of employees.
• Holds self and others accountable for achieving results.

1. GUEST EXPERIENCE

• Supervising & directing courteous serving of food & beverage in restaurant.
• Implementation and maintenance of brand standards.
• Driving the guest experience through service quality.
• Knowledgeable of menu, recipe and production procedure.

3. RESPONSIBLE BUSINESS

• Manages daily operation of restaurants.
• Implementation of quality assurance programs - I Toolkits.
• Implementation and compliance of the Company’s Fire, Life and Safety requirements.
• Reviews checklists to maintain high standard of cleanliness.
• Maintains database of restaurant clients.
• Identifies opportunities to increase revenue.
• Challenges the way things are done; identifies areas requiring change and suggests ideas to support. the change.
• Implementation and maintenance of standard operating procedures.

ACCOUNTABILITY

• Supervises day to day operation of restaurants, maintains high quality of service.
• Taking initiatives to generate revenue and achieve the financial targets.
• Monitoring and providing the needs of the restaurants to ensure service efficiency.

QUALIFICATIONS AND REQUIREMENTS

• Intermediate or equal level of qualification.
• Completion of degree or certification in Hospitality Industry.
• 3 years experience as Asst. Restaurant Manager.
• Fluent in English language and Arabic is preferable.
• Computer knowledge (MS Office and the Internet).