Regional Operations Manager - Southern

Clinic Operations & Staff ManagementOversee daily clinic operations, manpower planning, staff performance, training, scheduling, attendance, and compliance with company policies and procedures.Business Performance & Financial ManagementMonitor clinic revenue, patient volume, profitability, budgets, KPIs, cost control, and financial performance, while preparing reports and performance analyses for management.Customer Service & Complaint ResolutionEnsure high standards of patient care and service delivery, investigate complaints and incidents, implement corrective actions, and maintain strong relationships with patients, doctors, and corporate clients.Clinic Audit, Compliance & Resource ManagementConduct regular clinic visits and audits covering billing, cash handling, inventory control, asset maintenance, documentation, SOP compliance, and operational risk management.Business Development & Stakeholder EngagementSupport marketing initiatives, promotional campaigns, and business growth activities while collaborating closely with doctors, clinic teams, clients, and internal departments to achieve organizational objectives.Requirements5 years operational experience in the related pharma / medical industryFluent in English, Bahasa Melayu, and MandarinLocated in JB or willing to relocate to JBOwn transport for site visiting or clinic visitationPossess leadership, good communication and decision making experienceClinic Operations & Staff ManagementOversee daily clinic operations, manpower planning, staff performance, training, scheduling, attendance, and compliance with company policies and procedures.Business Performance & Financial ManagementMonitor clinic revenue, patient volume, profitability, budgets, KPIs, cost control, and financial performance, while preparing reports and performance analyses for management.Customer Service & Complaint ResolutionEnsure high standards of patient care and service delivery, investigate complaints and incidents, implement corrective actions, and maintain strong relationships with patients, doctors, and corporate clients.Clinic Audit, Compliance & Resource ManagementConduct regular clinic visits and audits covering billing, cash handling, inventory control, asset maintenance, documentation, SOP compliance, and operational risk management.Business Development & Stakeholder EngagementSupport marketing initiatives, promotional campaigns, and business growth activities while collaborating closely with doctors, clinic teams, clients, and internal departments to achieve organizational objectives.

• Clinic Operations & Staff Management

Clinic Operations & Staff ManagementClinic Operations & Staff ManagementClinic Operations & Staff Management

• Oversee daily clinic operations, manpower planning, staff performance, training, scheduling, attendance, and compliance with company policies and procedures.

Oversee daily clinic operations, manpower planning, staff performance, training, scheduling, attendance, and compliance with company policies and procedures.Oversee daily clinic operations, manpower planning, staff performance, training, scheduling, attendance, and compliance with company policies and procedures.

• Business Performance & Financial Management

Business Performance & Financial Management

• Monitor clinic revenue, patient volume, profitability, budgets, KPIs, cost control, and financial performance, while preparing reports and performance analyses for management.

Monitor clinic revenue, patient volume, profitability, budgets, KPIs, cost control, and financial performance, while preparing reports and performance analyses for management.

• Customer Service & Complaint Resolution

Customer Service & Complaint Resolution

• Ensure high standards of patient care and service delivery, investigate complaints and incidents, implement corrective actions, and maintain strong relationships with patients, doctors, and corporate clients.

Ensure high standards of patient care and service delivery, investigate complaints and incidents, implement corrective actions, and maintain strong relationships with patients, doctors, and corporate clients.

• Clinic Audit, Compliance & Resource Management

Clinic Audit, Compliance & Resource Management

• Conduct regular clinic visits and audits covering billing, cash handling, inventory control, asset maintenance, documentation, SOP compliance, and operational risk management.

Conduct regular clinic visits and audits covering billing, cash handling, inventory control, asset maintenance, documentation, SOP compliance, and operational risk management.

• Business Development & Stakeholder Engagement

Business Development & Stakeholder Engagement

• Support marketing initiatives, promotional campaigns, and business growth activities while collaborating closely with doctors, clinic teams, clients, and internal departments to achieve organizational objectives.

Support marketing initiatives, promotional campaigns, and business growth activities while collaborating closely with doctors, clinic teams, clients, and internal departments to achieve organizational objectives.