Quality Improvement Business and Technology Development Manager

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Quality Improvement Business and Technology Development Manager supporting our National Center office. This position can be home-based.

This is a full-time, benefits-eligible, grant-funded opportunity. Current funding will expire 6/30/2028 with the possibility of extension.

This individual will lead the identification, recruitment, onboarding, and ongoing engagement of healthcare organizations, including hospitals and outpatient clinics, participating in funded quality improvement initiatives. The role serves as a key liaison between participating organizations, technology vendors, and internal teams to support successful implementation and adoption of registry and quality improvement technologies.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

The Quality Improvement Business and Technology Development Manager will be responsible for managing the full implementation lifecycle, from prospect identification and participant recruitment through technical onboarding, technology integration, and ongoing account relationship management. This position will work closely with healthcare system stakeholders to facilitate EHR-connected registry implementation, ensure successful data exchange, and support long-term program participation and success.

The ideal candidate combines strong relationship-building skills with operational and technical aptitude and is comfortable coordinating across multiple programs, stakeholders, and technology partners to achieve initiative goals. This role offers the opportunity to work at the intersection of healthcare improvement, technology implementation, stakeholder engagement, and program operations while helping healthcare organizations improve quality of care and patient outcomes nationwide.

• Recruit, onboard, and engage hospitals, health systems, health networks, and outpatient organizations in funded quality improvement initiatives and registry programs.
• Serve as the primary point of contact for participating in organizations, building strong relationships and supporting successful implementation, engagement, and long-term participation.
• Collaborate across implementation, technology, analytics, quality improvement, and market teams to ensure successful program delivery, compliance, and growth.
• Coordinate the implementation of EHR-connected registry technologies by partnering with healthcare system stakeholders, technology vendors, and internal teams.
• Identify opportunities to improve operational processes, streamline workflows, and develop scalable approaches that enhance program effectiveness across multiple initiatives.
• Monitor participant progress and program performance, proactively addressing barriers and identifying opportunities to improve engagement, utilization, satisfaction, and outcomes.

Qualifications

• Bachelor’s Degree or equivalent experience
• 3 years of relevant experience
• Experience with sales development or fund-raising in the American Heart Association or related non-profit
• Experience with account management and sales success
• Experience in onboarding organizations to technologies or other technical experience related to interoperability or healthcare data.
• Experience building and managing relationships with external alliances or partners
• Experience identifying and building relationships with key volunteers in hospital or clinical settings
• Ability to interact and engage with C-Suite and/or technical leaderships, ideally in hospital or outpatient clinic settings
• Ability to implement effective business-to-business marketing/sales plans
• Ability to work independently and effectively manage multiple projects in a fast-paced environment
• Excellent negotiation skills
• Excellent written and oral communications
• Ability to travel up to 20% local and overnight stay

Preferred Qualifications

• Experience managing complex healthcare programs, implementation projects, or quality improvement initiatives.
• Confidence in presenting to external audiences including clinical and technical c-suite leadership.
• Demonstrated ability to build relationships and influence stakeholders across healthcare systems.
• Experience working with healthcare technology platforms, registries, EHR integrations, or data-driven healthcare solutions.
• Strong project management, organizational, and operational planning skills.
• Ability to analyze information, identify trends, and develop practical solutions to improve performance and outcomes.
• Exceptional communication, facilitation, and stakeholder engagement skills.
• Strong emotional intelligence and relationship-building abilities.
• Ability to navigate ambiguity, adapt to changing priorities, and manage multiple initiatives simultaneously.
• Collaborative, solutions-oriented mindset with a focus on continuous improvement.
• Passion for improving healthcare quality, outcomes, and patient care.

Compensation & Benefits

The expected pay range will be $70,000 - $90,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills? Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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