Quality Assurance, Monitoring & Testing Group Manager

Citi is looking for an experienced Quality Assurance & Controls Group Manager to lead monitoring, testing, and control assessment activities that directly strengthen risk management quality across a global financial services environment. In this senior leadership role, you will oversee a large team of professionals, shape the integrity of Citi's Control Framework, and drive meaningful improvements to how risk and quality standards are assessed, tested, and reported. This is a high-impact position for a seasoned risk and control leader ready to operate at the intersection of governance, quality assurance, and operational excellence. ## Responsibilities * Lead a large team of risk and control professionals, providing clear direction, accountability, and hands-on guidance to junior managers and senior contributors to deliver high-quality outcomes. * Own the accuracy and completeness of Citi's Control Framework implementation, including Risk Control Policy, Control Standards, Issue Management Policy, Lessons Learned Policy, and Control Inventory. * Design and execute Monitoring and Testing programs for key controls, covering control design assessment, operational effectiveness evaluation, and testing tool development to measure control performance against defined risks. * Assess internal activities and processes against required policies, standards, and procedures to identify areas of risk, non-compliance, or control weakness. * Oversee quality testing for business function quality control and transformation lead quality control activities, ensuring completion standards are met post-process execution. * Consolidate and act on stakeholder feedback related to quality assurance, resolving issues efficiently and maintaining a continuous improvement cycle. * Report regularly on quality control outcomes and control effectiveness to senior management and key stakeholders, translating complex findings into clear, actionable insights. ## Required qualifications & skills * 10 or more years of experience in operational risk management, compliance, audit, or control-related functions within the financial services industry. * Deep expertise in control design, assessment, and execution, with a demonstrated ability to identify, measure, and remediate key risks and control gaps. * Hands-on experience across risk and control disciplines including audit, Managers Control Assessment, and Monitoring and Quality Assurance functions. * Fluency in data analysis and reporting tools, including advanced proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to build dashboards and generate actionable insights from complex data sets. * Comprehensive knowledge of compliance laws, regulatory frameworks, and industry best practices relevant to quality assurance and monitoring lifecycles. * Strong leadership and decision-making capability, with a track record of managing control-related programs and influencing senior stakeholders up to Director and Managing Director level. * Business-level English proficiency, with the ability to operate and communicate effectively across global teams spanning the UK, Asia, and the US. ## Beneficial skills & qualifications * Experience in project management, particularly in combination with risk, control, or financial services operations environments. * Broad familiarity with financial services products, operational workflows, and the internal ecosystem of a global banking institution. * Master's degree or postgraduate qualification in a relevant discipline such as finance, risk management, or business administration. ## What we offer Joining Citi means stepping into a senior leadership role with genuine scope and global reach. You will collaborate with cross-functional teams across the UK, Asia, and the US, working at the centre of Citi's risk and control agenda while building lasting professional relationships with senior leaders across the organisation. * A hybrid working model offering 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration. * Immediate impact in a role where your risk and control expertise shapes decision-making at the highest levels of the organisation. * Exposure to Citi's global operations, giving you a comprehensive view of how a leading financial institution manages risk and quality at scale. * Access to data, dashboards, and analytical tools that support high-quality decision-making and continuous improvement across control functions. * A performance-driven environment that values accountability, ownership, and the ability to lead teams to deliver results under complex and dynamic conditions. * Ongoing learning and career development opportunities, with access to senior networks and cross-regional projects that broaden expertise and accelerate professional growth. * Competitive compensation and a comprehensive benefits package aligned to the seniority and scope of the role. Apply now to take ownership of a critical quality assurance and controls leadership role at one of the world's leading financial institutions and make a measurable impact on how Citi manages risk at a global scale. \------------------------------------------------------ ## Job Family Group: Controls Governance & Oversight \------------------------------------------------------ ## Job Family: Quality Assurance, Monitoring & Testing \------------------------------------------------------ ## Time Type: \------------------------------------------------------ ## Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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