Quality Analyst - Thai Speaking

Overview

We are looking for an experienced Quality Analyst (Thai Speaking) with a strong background in BPO operations and the hospitality industry to join us. The ideal candidate will be responsible for monitoring customer interactions, identifying quality gaps, conducting root cause analysis, and driving continuous improvement initiatives to enhance customer experience and operational excellence.

Qualifications

• Bachelor’s degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift
• Hospitality industry experience
• Minimum 1 years’ experience as QA in call center
• Must be proficiency in English & Thai in terms of written, reading and speaking
• Able to start work immediately is preferred.
• Language Requirements:- English- Thai

Responsibilities

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects