Provisioning Engineers

We are seeking a skilled Provisioning Engineer to join our network operations team. In this role, you will take ownership of approved network designs and deliver them through to successful service activation on the live network.You will be responsible for planning, configuring, testing, and commissioning services across fibre, transport, and IP networks while coordinating with multiple stakeholders to ensure timely, high-quality, and error-free service delivery. The role requires strong technical hands-on expertise, excellent coordination skills, and the ability to work in a shift-based environment.• Take ownership of approved orders from the Design team and deliver them through to successful service activation within committed timeframes• Plan provisioning activities, book change windows, prepare configuration scripts, and verify all pre-requisites before activation• Configure, activate, and commission services on the live network in accordance with the approved design and change management processes• Coordinate with Field Engineers, NOC, customer technical contacts, and third parties (e.g., carriers, NBN Co, vendors) to ensure end-to-end service delivery• Perform thorough service testing and validation against acceptance criteria and obtain customer sign-off where required• Diagnose and resolve issues encountered during provisioning; escalate to Design, Vendor Support, or senior engineers when necessary• Execute rollback procedures cleanly when required and ensure the network is returned to a stable state• Update inventory, provisioning records, and order management systems accurately upon completion of each task• Produce handover documentation for Service Operations and ensure monitoring and alarming are correctly configured• Provide post-activation support during the warranty/early-life period and assist with fault investigation• Work shifts and after-hours change windows as required, following on-call and escalation procedures• Identify recurring provisioning issues or process gaps and contribute to continuous improvement initiatives• Comply with workplace Health, Safety, and Environment (HSE) policies and procedures at all times• Actively contribute to process improvement initiatives and suggest enhancements to workflows and best practices​​​​​​​​​Undertake any other duties and activities as requested by the line manager or as required by business needs​​Requirements• Education: Bachelor’s degree in Telecommunications, Electronics, Computer Science, or related engineering field (Diploma with strong relevant experience may be considered)• Experience: 4–8 years of hands-on experience in network provisioning and service activation within a telecom or service provider environment• Technical Skills:o Hands-on configuration and provisioning of Juniper (MX), Cisco, and Nokia deviceso Strong experience with SecureCRT, WinSCP, and scripting for device configurationo DWDM provisioning experience on Nokia PSS and Huawei platforms using NFM-P and NFM-To Working knowledge of Alcatel SDH (1660, 1662, 1642), Cisco WIP routers, Nokia NGTT/NGCE-AA, and Netconfig roleso Experience with Microsoft Azure and AWS networking, including tunnel creationo Operational knowledge of NBN Portal, One Manage, TEMIP, Voice Switches, and OSS systemso Experience using Cisco Prime for NTU device scripting• Soft Skills:o Excellent coordination and stakeholder management skillso Strong problem-solving and troubleshooting abilities under pressure• Other Requirements:o Willingness to work in rotational shifts and after-hours change windowso Experience working in onshore-offshore delivery models• Preferred Qualificationso Huawei certifications - NCE-CE (Cloud & Enterprise) and NCE-TX (Transmission)o Experience with fibre, transport, and IP/MPLS service provisioningWe are seeking a skilled Provisioning Engineer to join our network operations team. In this role, you will take ownership of approved network designs and deliver them through to successful service activation on the live network.You will be responsible for planning, configuring, testing, and commissioning services across fibre, transport, and IP networks while coordinating with multiple stakeholders to ensure timely, high-quality, and error-free service delivery. The role requires strong technical hands-on expertise, excellent coordination skills, and the ability to work in a shift-based environment.• Take ownership of approved orders from the Design team and deliver them through to successful service activation within committed timeframes• Plan provisioning activities, book change windows, prepare configuration scripts, and verify all pre-requisites before activation• Configure, activate, and commission services on the live network in accordance with the approved design and change management processes• Coordinate with Field Engineers, NOC, customer technical contacts, and third parties (e.g., carriers, NBN Co, vendors) to ensure end-to-end service delivery• Perform thorough service testing and validation against acceptance criteria and obtain customer sign-off where required• Diagnose and resolve issues encountered during provisioning; escalate to Design, Vendor Support, or senior engineers when necessary• Execute rollback procedures cleanly when required and ensure the network is returned to a stable state• Update inventory, provisioning records, and order management systems accurately upon completion of each task• Produce handover documentation for Service Operations and ensure monitoring and alarming are correctly configured• Provide post-activation support during the warranty/early-life period and assist with fault investigation• Work shifts and after-hours change windows as required, following on-call and escalation procedures• Identify recurring provisioning issues or process gaps and contribute to continuous improvement initiatives• Comply with workplace Health, Safety, and Environment (HSE) policies and procedures at all times• Actively contribute to process improvement initiatives and suggest enhancements to workflows and best practices​​​​​​​​​Undertake any other duties and activities as requested by the line manager or as required by business needs​​

We are seeking a skilled Provisioning Engineer to join our network operations team. In this role, you will take ownership of approved network designs and deliver them through to successful service activation on the live network.

We are seeking a skilled Provisioning Engineer to join our network operations team. In this role, you will take ownership of approved network designs and deliver them through to successful service activation on the live network.We are seeking a skilled Provisioning Engineer to join our network operations team. In this role, you will take ownership of approved network designs and deliver them through to successful service activation on the live network.You will be responsible for planning, configuring, testing, and commissioning services across fibre, transport, and IP networks while coordinating with multiple stakeholders to ensure timely, high-quality, and error-free service delivery. The role requires strong technical hands-on expertise, excellent coordination skills, and the ability to work in a shift-based environment.You will be responsible for planning, configuring, testing, and commissioning services across fibre, transport, and IP networks while coordinating with multiple stakeholders to ensure timely, high-quality, and error-free service delivery. The role requires strong technical hands-on expertise, excellent coordination skills, and the ability to work in a shift-based environment.You will be responsible for planning, configuring, testing, and commissioning services across fibre, transport, and IP networks while coordinating with multiple stakeholders to ensure timely, high-quality, and error-free service delivery. The role requires strong technical hands-on expertise, excellent coordination skills, and the ability to work in a shift-based environment.You will be responsible for planning, configuring, testing, and commissioning services across fibre, transport, and IP networks while coordinating with multiple stakeholders to ensure timely, high-quality, and error-free service delivery. The role requires strong technical hands-on expertise, excellent coordination skills, and the ability to work in a shift-based environment.

• Take ownership of approved orders from the Design team and deliver them through to successful service activation within committed timeframes

•••Take ownership of approved orders from the Design team and deliver them through to successful service activation within committed timeframesTake ownership of approved orders from the Design team and deliver them through to successful service activation within committed timeframes

• Plan provisioning activities, book change windows, prepare configuration scripts, and verify all pre-requisites before activation

•••Plan provisioning activities, book change windows, prepare configuration scripts, and verify all pre-requisites before activationPlan provisioning activities, book change windows, prepare configuration scripts, and verify all pre-requisites before activation

• Configure, activate, and commission services on the live network in accordance with the approved design and change management processes

•••Configure, activate, and commission services on the live network in accordance with the approved design and change management processesConfigure, activate, and commission services on the live network in accordance with the approved design and change management processes

• Coordinate with Field Engineers, NOC, customer technical contacts, and third parties (e.g., carriers, NBN Co, vendors) to ensure end-to-end service delivery

•••Coordinate with Field Engineers, NOC, customer technical contacts, and third parties (e.g., carriers, NBN Co, vendors) to ensure end-to-end service deliveryCoordinate with Field Engineers, NOC, customer technical contacts, and third parties (e.g., carriers, NBN Co, vendors) to ensure end-to-end service delivery

• Perform thorough service testing and validation against acceptance criteria and obtain customer sign-off where required

•••Perform thorough service testing and validation against acceptance criteria and obtain customer sign-off where requiredPerform thorough service testing and validation against acceptance criteria and obtain customer sign-off where required

• Diagnose and resolve issues encountered during provisioning; escalate to Design, Vendor Support, or senior engineers when necessary

•••Diagnose and resolve issues encountered during provisioning; escalate to Design, Vendor Support, or senior engineers when necessaryDiagnose and resolve issues encountered during provisioning; escalate to Design, Vendor Support, or senior engineers when necessary

• Execute rollback procedures cleanly when required and ensure the network is returned to a stable state

•••Execute rollback procedures cleanly when required and ensure the network is returned to a stable stateExecute rollback procedures cleanly when required and ensure the network is returned to a stable state

• Update inventory, provisioning records, and order management systems accurately upon completion of each task

•••Update inventory, provisioning records, and order management systems accurately upon completion of each taskUpdate inventory, provisioning records, and order management systems accurately upon completion of each task

• Produce handover documentation for Service Operations and ensure monitoring and alarming are correctly configured

•••Produce handover documentation for Service Operations and ensure monitoring and alarming are correctly configuredProduce handover documentation for Service Operations and ensure monitoring and alarming are correctly configured

• Provide post-activation support during the warranty/early-life period and assist with fault investigation

•••Provide post-activation support during the warranty/early-life period and assist with fault investigationProvide post-activation support during the warranty/early-life period and assist with fault investigation

• Work shifts and after-hours change windows as required, following on-call and escalation procedures

•••Work shifts and after-hours change windows as required, following on-call and escalation proceduresWork shifts and after-hours change windows as required, following on-call and escalation procedures

• Identify recurring provisioning issues or process gaps and contribute to continuous improvement initiatives

•••Identify recurring provisioning issues or process gaps and contribute to continuous improvement initiativesIdentify recurring provisioning issues or process gaps and contribute to continuous improvement initiatives

• Comply with workplace Health, Safety, and Environment (HSE) policies and procedures at all times

•••Comply with workplace Health, Safety, and Environment (HSE) policies and procedures at all timesComply with workplace Health, Safety, and Environment (HSE) policies and procedures at all times

• Actively contribute to process improvement initiatives and suggest enhancements to workflows and best practices

•••Actively contribute to process improvement initiatives and suggest enhancements to workflows and best practicesActively contribute to process improvement initiatives and suggest enhancements to workflows and best practices​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Undertake any other duties and activities as requested by the line manager or as required by business needsUndertake any other duties and activities as requested by the line manager or as required by business needsUndertake any other duties and activities as requested by the line manager or as required by business needsUndertake any other duties and activities as requested by the line manager or as required by business needsUndertake any other duties and activities as requested by the line manager or as required by business needsUndertake any other duties and activities as requested by the line manager or as required by business needsUndertake any other duties and activities as requested by the line manager or as required by business needs​​​​​​​​​​​​​​