Property Manager - Chinatown Community Development Center - Career Page

Job Summary: ​​ The Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. S/he is responsible for ensuring that the building(s) comply with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. S/he must understand and be sensitive to the issues that face low-income residents and practice sound personnel and building management practices. This position requires working independently in an active and bustling neighborhood.Status: Full-time, ExemptLocation: To Be DeterminedHours: Monday through Friday, regular business hoursSalary: $77,900 - $82,000; Comprehensive benefits Schedule: Weekly Schedule. Onsite. Not Eligible for HybridThe Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.What You Will Do:Essential Functions:Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residentsResponsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agenciesProcess paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedureOrient new residents to building site, policies and programsRespond to staff or resident grievances and provide problem resolution assistanceConduct regular building and property inspections with the Maintenance StaffTrain and supervise staff in building safety & emergency procedures, resident rules, and recordkeepingDevelop, monitor, and maintain the property budget and answer any questions in regards to the budgetWork with Resident Services to offer services that benefit the residentsJob Responsibilities:Property Management:Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residentsResponsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agenciesCreate/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies proceduresProcess paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedureComplete and approve initial, annual, and interim re-certificationsConduct weekly/monthly/annual unit and property inspections with the Maintenance StaffReport regularly to Supervisor on status of buildings, program, staff and residentsComplete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investorsCollect rents and security deposits, and make bank depositsSubmit monthly HAP request to the sites Contract AdministratorMonitor site budget and report variances to SupervisorAlong with Resident Manager, attend resident meetings regularlySuccessfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standardsWork with Asset Management to respond to investor or agency questionsWork with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basisTenant Relations:Orient new residents to building site, policies and programsRespond to staff or resident grievances and provide problem resolution assistanceWork with Resident Services staff on issues related to resident housing retentionCreate a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rulesForward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 CoordinatorPrepare tenant files for eviction procedures when applicableSupervisory:Supervisory role includes the independent authority to assign tasks and direct work activities, evaluate and assess work performance, require and approve changes in work schedules, work hours and overtime for all direct reports. This authority also entails making recommendations on hiring, transferring, suspending, promoting, demoting, increasing and decreasing compensation, disciplining and discharging direct reports.Recruit, interview, and hire for job vacancies of directly supervised positionsTrain, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practicesComplete performance reviews and work goals for staff supervisedReview and approve timesheets, time-off, and work expenses of superviseesEnsure staff know and follow safe work practices and policiesEnsure staff are in compliance with all Program RegulationsTrain staff on building and emergency procedures, resident rules, and record keepingFinancial Responsibility and Authority:Develop, monitor, and maintain the property budgetAnswer budget variance questionsProcess, Code and Approve Accounts PayableNegotiate new and renewal vendor contracts that are financially beneficial to the propertyOversee and reconcile petty cashOversee expenditures for resident functionsOther:Embody organization values (respect & compassion, empowerment, teamwork)Contribute to a safe and pleasant work environmentFollow policies, procedures, and safe work practicesOther duties as assignedWhat You Bring:Pleasant and professional manner with calm dispositionAbility to work with people of diverse social, economic, and ethnic backgroundsAbility to work independently and exercise own judgment in problem-solvingGood written and verbal communication skillsGood problem-solving skills and mathematical abilityProficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management softwareWillingness to perform varied tasks with enthusiasmEducation and Experience (Minimum Qualifications):Three (3) years experience in affordable residential property managementThree (3) years prior supervisory experienceKnowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)Basic knowledge of landlord tenant issues and conflict resolutionKnowledge of Fair Housing, ADA, and 504 compliance related issuesAbility to interact with government agencies, other service providers, and the communityHigh School diploma or GED equivalentExcellent administrative, organizational and written/verbal communication skillsSensitivity to issues facing homeless, disabled, elderly, family and other diverse populationsFamiliarity with the neighborhood of the work sitePreferred Qualifications:Familiarity with diverse neighborhoodsBA/BS Degree or equivalent in a related fieldCertified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designationsFamiliar with how to use Property Management Software (Yardi preferred)Bilingual in Cantonese, Spanish, or RussianPrior work experience in a Customer Service oriented roleEQUAL OPPORTUNITY EMPLOYERChinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.SAN FRANCISCO FAIR CHANCE ORDINANCEAll final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. * Required fields (function(d, s, id) { var js, iajs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)){return;} js = d.createElement(s); js.id = id;js.async = true; js.src = "https://apply.indeed.com/indeedapply/static/scripts/app/bootstrap.js"; iajs.parentNode.insertBefore(js, iajs); }(document, 'script', 'indeed-apply-js')); First name* Last name* Email address* Location Phone number* Resume* Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume Paste your resume here or attach resume file Have you ever been employed with us before? -- No answer --YesNo Please list the job title(s) for applications in which you have applied for previously. If not applicable, enter N/A. 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Job Summary: ​​ The Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. S/he is responsible for ensuring that the building(s) comply with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. S/he must understand and be sensitive to the issues that face low-income residents and practice sound personnel and building management practices. This position requires working independently in an active and bustling neighborhood.Status: Full-time, ExemptLocation: To Be DeterminedHours: Monday through Friday, regular business hoursSalary: $77,900 - $82,000; Comprehensive benefits Schedule: Weekly Schedule. Onsite. Not Eligible for HybridThe Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.What You Will Do:Essential Functions:Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residentsResponsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agenciesProcess paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedureOrient new residents to building site, policies and programsRespond to staff or resident grievances and provide problem resolution assistanceConduct regular building and property inspections with the Maintenance StaffTrain and supervise staff in building safety & emergency procedures, resident rules, and recordkeepingDevelop, monitor, and maintain the property budget and answer any questions in regards to the budgetWork with Resident Services to offer services that benefit the residentsJob Responsibilities:Property Management:Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residentsResponsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agenciesCreate/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies proceduresProcess paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedureComplete and approve initial, annual, and interim re-certificationsConduct weekly/monthly/annual unit and property inspections with the Maintenance StaffReport regularly to Supervisor on status of buildings, program, staff and residentsComplete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investorsCollect rents and security deposits, and make bank depositsSubmit monthly HAP request to the sites Contract AdministratorMonitor site budget and report variances to SupervisorAlong with Resident Manager, attend resident meetings regularlySuccessfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standardsWork with Asset Management to respond to investor or agency questionsWork with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basisTenant Relations:Orient new residents to building site, policies and programsRespond to staff or resident grievances and provide problem resolution assistanceWork with Resident Services staff on issues related to resident housing retentionCreate a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rulesForward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 CoordinatorPrepare tenant files for eviction procedures when applicableSupervisory:Supervisory role includes the independent authority to assign tasks and direct work activities, evaluate and assess work performance, require and approve changes in work schedules, work hours and overtime for all direct reports. This authority also entails making recommendations on hiring, transferring, suspending, promoting, demoting, increasing and decreasing compensation, disciplining and discharging direct reports.Recruit, interview, and hire for job vacancies of directly supervised positionsTrain, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practicesComplete performance reviews and work goals for staff supervisedReview and approve timesheets, time-off, and work expenses of superviseesEnsure staff know and follow safe work practices and policiesEnsure staff are in compliance with all Program RegulationsTrain staff on building and emergency procedures, resident rules, and record keepingFinancial Responsibility and Authority:Develop, monitor, and maintain the property budgetAnswer budget variance questionsProcess, Code and Approve Accounts PayableNegotiate new and renewal vendor contracts that are financially beneficial to the propertyOversee and reconcile petty cashOversee expenditures for resident functionsOther:Embody organization values (respect & compassion, empowerment, teamwork)Contribute to a safe and pleasant work environmentFollow policies, procedures, and safe work practicesOther duties as assignedWhat You Bring:Pleasant and professional manner with calm dispositionAbility to work with people of diverse social, economic, and ethnic backgroundsAbility to work independently and exercise own judgment in problem-solvingGood written and verbal communication skillsGood problem-solving skills and mathematical abilityProficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management softwareWillingness to perform varied tasks with enthusiasmEducation and Experience (Minimum Qualifications):Three (3) years experience in affordable residential property managementThree (3) years prior supervisory experienceKnowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)Basic knowledge of landlord tenant issues and conflict resolutionKnowledge of Fair Housing, ADA, and 504 compliance related issuesAbility to interact with government agencies, other service providers, and the communityHigh School diploma or GED equivalentExcellent administrative, organizational and written/verbal communication skillsSensitivity to issues facing homeless, disabled, elderly, family and other diverse populationsFamiliarity with the neighborhood of the work sitePreferred Qualifications:Familiarity with diverse neighborhoodsBA/BS Degree or equivalent in a related fieldCertified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designationsFamiliar with how to use Property Management Software (Yardi preferred)Bilingual in Cantonese, Spanish, or RussianPrior work experience in a Customer Service oriented roleEQUAL OPPORTUNITY EMPLOYERChinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.SAN FRANCISCO FAIR CHANCE ORDINANCEAll final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Job Summary

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Status:

Location:

Hours:

Salary:

Schedule:

The Organization

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What You Will Do:

Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents

Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies

Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure

Orient new residents to building site, policies and programs

Respond to staff or resident grievances and provide problem resolution assistance

Conduct regular building and property inspections with the Maintenance Staff

Train and supervise staff in building safety & emergency procedures, resident rules, and recordkeeping

Develop, monitor, and maintain the property budget and answer any questions in regards to the budget

Work with Resident Services to offer services that benefit the residents

Job Responsibilities:

Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents

Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies

Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures

Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure

Complete and approve initial, annual, and interim re-certifications

Conduct weekly/monthly/annual unit and property inspections with the Maintenance Staff

Report regularly to Supervisor on status of buildings, program, staff and residents

Complete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors

Collect rents and security deposits, and make bank deposits

Submit monthly HAP request to the sites Contract Administrator

Monitor site budget and report variances to Supervisor

Along with Resident Manager, attend resident meetings regularly

Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards

Work with Asset Management to respond to investor or agency questions

Work with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basis

Orient new residents to building site, policies and programs

Respond to staff or resident grievances and provide problem resolution assistance

Work with Resident Services staff on issues related to resident housing retention

Create a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rules

Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator

Prepare tenant files for eviction procedures when applicable

Supervisory role includes the independent authority to assign tasks and direct work activities, evaluate and assess work performance, require and approve changes in work schedules, work hours and overtime for all direct reports. This authority also entails making recommendations on hiring, transferring, suspending, promoting, demoting, increasing and decreasing compensation, disciplining and discharging direct reports.

Recruit, interview, and hire for job vacancies of directly supervised positions

Train, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practices

Complete performance reviews and work goals for staff supervised

Review and approve timesheets, time-off, and work expenses of supervisees

Ensure staff know and follow safe work practices and policies

Ensure staff are in compliance with all Program Regulations