Project Manager - Project Manager (ServiceNow)

About Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysSummary:Bilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service NowLocation:TokyoBased on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirementsRoles and Responsibilities:

About Infosys:About Infosys:About Infosys:About Infosys:About InfosysAbout InfosysAbout InfosysAbout Infosys:::Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.▶️▶️▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysJoin Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysJoin Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysSummary:Bilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service NowLocation:TokyoSummary:Bilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service NowLocation:TokyoSummary:Bilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service NowLocation:TokyoSummary:Summary:Summary:Summary:Bilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service NowLocation:TokyoBilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service NowLocation:TokyoBilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service NowLocation:TokyoLocation:Based on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirementsBased on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirementsBased on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirementsRoles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:Roles and Responsibilities:

• Key Responsibilities

Key ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesKey Responsibilities

• Project ManagementLead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)Oversee ITOM components such as Discovery, Event Management, and CMDB enhancementManage project scope, budget, resources, timelines, and risks

Project ManagementProject ManagementProject ManagementProject ManagementProject ManagementProject ManagementProject ManagementProject Management

• Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)

Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)

• Oversee ITOM components such as Discovery, Event Management, and CMDB enhancement

Oversee ITOM components such as Discovery, Event Management, and CMDB enhancementOversee ITOM components such as Discovery, Event Management, and CMDB enhancementOversee ITOM components such as Discovery, Event Management, and CMDB enhancementOversee ITOM components such as Discovery, Event Management, and CMDB enhancementOversee ITOM components such as Discovery, Event Management, and CMDB enhancementOversee ITOM components such as Discovery, Event Management, and CMDB enhancementOversee ITOM components such as Discovery, Event Management, and CMDB enhancement

• Manage project scope, budget, resources, timelines, and risks

Manage project scope, budget, resources, timelines, and risksManage project scope, budget, resources, timelines, and risksManage project scope, budget, resources, timelines, and risksManage project scope, budget, resources, timelines, and risksManage project scope, budget, resources, timelines, and risksManage project scope, budget, resources, timelines, and risksManage project scope, budget, resources, timelines, and risks

• Stakeholder EngagementCoordinate with internal teams, external vendors, and global stakeholdersFacilitate requirement gathering, decision-making, and status reporting

Stakeholder EngagementStakeholder EngagementStakeholder EngagementStakeholder EngagementStakeholder EngagementStakeholder EngagementStakeholder EngagementStakeholder Engagement

• Coordinate with internal teams, external vendors, and global stakeholders

Coordinate with internal teams, external vendors, and global stakeholdersCoordinate with internal teams, external vendors, and global stakeholdersCoordinate with internal teams, external vendors, and global stakeholdersCoordinate with internal teams, external vendors, and global stakeholdersCoordinate with internal teams, external vendors, and global stakeholdersCoordinate with internal teams, external vendors, and global stakeholdersCoordinate with internal teams, external vendors, and global stakeholders

• Facilitate requirement gathering, decision-making, and status reporting

Facilitate requirement gathering, decision-making, and status reportingFacilitate requirement gathering, decision-making, and status reportingFacilitate requirement gathering, decision-making, and status reportingFacilitate requirement gathering, decision-making, and status reportingFacilitate requirement gathering, decision-making, and status reportingFacilitate requirement gathering, decision-making, and status reportingFacilitate requirement gathering, decision-making, and status reporting

• Process & Technical ConsultingProvide guidance on ITIL-based process design and improvementPropose technical solutions and implementation strategies

Process & Technical ConsultingProcess & Technical ConsultingProcess & Technical ConsultingProcess & Technical ConsultingProcess & Technical ConsultingProcess & Technical ConsultingProcess & Technical ConsultingProcess & Technical Consulting

• Provide guidance on ITIL-based process design and improvement

Provide guidance on ITIL-based process design and improvementProvide guidance on ITIL-based process design and improvementProvide guidance on ITIL-based process design and improvementProvide guidance on ITIL-based process design and improvementProvide guidance on ITIL-based process design and improvementProvide guidance on ITIL-based process design and improvementProvide guidance on ITIL-based process design and improvement

• Propose technical solutions and implementation strategies

Propose technical solutions and implementation strategiesPropose technical solutions and implementation strategiesPropose technical solutions and implementation strategiesPropose technical solutions and implementation strategiesPropose technical solutions and implementation strategiesPropose technical solutions and implementation strategiesPropose technical solutions and implementation strategies

• Quality Assurance & Continuous ImprovementSupport testing (including UAT), post-implementation troubleshooting, and ongoing optimizationConduct reviews and share lessons learned

Quality Assurance & Continuous ImprovementQuality Assurance & Continuous ImprovementQuality Assurance & Continuous ImprovementQuality Assurance & Continuous ImprovementQuality Assurance & Continuous ImprovementQuality Assurance & Continuous ImprovementQuality Assurance & Continuous ImprovementQuality Assurance & Continuous Improvement

• Support testing (including UAT), post-implementation troubleshooting, and ongoing optimization

Support testing (including UAT), post-implementation troubleshooting, and ongoing optimizationSupport testing (including UAT), post-implementation troubleshooting, and ongoing optimizationSupport testing (including UAT), post-implementation troubleshooting, and ongoing optimizationSupport testing (including UAT), post-implementation troubleshooting, and ongoing optimizationSupport testing (including UAT), post-implementation troubleshooting, and ongoing optimizationSupport testing (including UAT), post-implementation troubleshooting, and ongoing optimizationSupport testing (including UAT), post-implementation troubleshooting, and ongoing optimization

• Conduct reviews and share lessons learned

Conduct reviews and share lessons learnedConduct reviews and share lessons learnedConduct reviews and share lessons learnedConduct reviews and share lessons learnedConduct reviews and share lessons learnedConduct reviews and share lessons learnedConduct reviews and share lessons learnedPreferred QualificationsServiceNow certifications (e.g., CIS-ITSM, CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams Required QualificationsExperience & SkillsPreferred QualificationsServiceNow certifications (e.g., CIS-ITSM, CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams Required QualificationsExperience & SkillsPreferred QualificationsServiceNow certifications (e.g., CIS-ITSM, CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams Required QualificationsExperience & SkillsPreferred QualificationsServiceNow certifications (e.g., CIS-ITSM, CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams Required QualificationsExperience & SkillsPreferred QualificationsServiceNow certifications (e.g., CIS-ITSM, CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams Required QualificationsExperience & SkillsPreferred QualificationsServiceNow certifications (e.g., CIS-ITSM, CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams Required QualificationsExperience & SkillsPreferred QualificationsRequired QualificationsExperience & Skills

• Proven track record managing large-scale ServiceNow implementation projects

Proven track record managing large-scale ServiceNow implementation projectsProven track record managing large-scale ServiceNow implementation projectsProven track record managing large-scale ServiceNow implementation projectsProven track record managing large-scale ServiceNow implementation projectsProven track record managing large-scale ServiceNow implementation projectsProven track record managing large-scale ServiceNow implementation projectsProven track record managing large-scale ServiceNow implementation projects

• Familiarity with ServiceNow ITSM and/or ITOM

Familiarity with ServiceNow ITSM and/or ITOMFamiliarity with ServiceNow ITSM and/or ITOMFamiliarity with ServiceNow ITSM and/or ITOMFamiliarity with ServiceNow ITSM and/or ITOMFamiliarity with ServiceNow ITSM and/or ITOMFamiliarity with ServiceNow ITSM and/or ITOMFamiliarity with ServiceNow ITSM and/or ITOM

• Strong understanding of ITIL processes

Strong understanding of ITIL processesStrong understanding of ITIL processesStrong understanding of ITIL processesStrong understanding of ITIL processesStrong understanding of ITIL processesStrong understanding of ITIL processesStrong understanding of ITIL processesLanguage ProficiencyLanguage ProficiencyLanguage ProficiencyLanguage ProficiencyLanguage ProficiencyLanguage ProficiencyLanguage Proficiency

• Japanese: Native or Business Level (JLPT N1 equivalent)

Japanese: Native or Business Level (JLPT N1 equivalent)Japanese: Native or Business Level (JLPT N1 equivalent)Japanese: Native or Business Level (JLPT N1 equivalent)Japanese: Native or Business Level (JLPT N1 equivalent)Japanese: Native or Business Level (JLPT N1 equivalent)Japanese: Native or Business Level (JLPT N1 equivalent)Japanese: Native or Business Level (JLPT N1 equivalent)

• English: Business Level or higher

English: Business Level or higherEnglish: Business Level or higherEnglish: Business Level or higherEnglish: Business Level or higherEnglish: Business Level or higherEnglish: Business Level or higherEnglish: Business Level or higherOther SkillsOther SkillsOther SkillsOther SkillsOther SkillsOther SkillsOther Skills

• Project management certifications (PMP, PRINCE2 preferred)

Project management certifications (PMP, PRINCE2 preferred)Project management certifications (PMP, PRINCE2 preferred)Project management certifications (PMP, PRINCE2 preferred)Project management certifications (PMP, PRINCE2 preferred)Project management certifications (PMP, PRINCE2 preferred)Project management certifications (PMP, PRINCE2 preferred)Project management certifications (PMP, PRINCE2 preferred)

• Strong communication and multitasking abilities

Strong communication and multitasking abilitiesStrong communication and multitasking abilitiesStrong communication and multitasking abilitiesStrong communication and multitasking abilitiesStrong communication and multitasking abilitiesStrong communication and multitasking abilitiesStrong communication and multitasking abilities

• Technical acumen in web/software development environments

Technical acumen in web/software development environmentsTechnical acumen in web/software development environmentsTechnical acumen in web/software development environmentsTechnical acumen in web/software development environmentsTechnical acumen in web/software development environmentsTechnical acumen in web/software development environmentsTechnical acumen in web/software development environments主な職務内容：主な職務内容：主な職務内容：主な職務内容：主な職務内容：主な職務内容：主な職務内容：

• プロジェクト管理ServiceNow ITSMモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリードディスカバリー、イベント管理、CMDB強化などのITOMコンポーネントを監督プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理

プロジェクト管理プロジェクト管理プロジェクト管理プロジェクト管理プロジェクト管理プロジェクト管理プロジェクト管理プロジェクト管理

• ServiceNow ITSMモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリード

ServiceNow ITSMモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリードServiceNow ITSMモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリードServiceNow ITSMモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリードServiceNow ITSMモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリードServiceNow ITSMServiceNow ITSMServiceNow ITSMモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリードモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリードモジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリード

• ディスカバリー、イベント管理、CMDB強化などのITOMコンポーネントを監督

ディスカバリー、イベント管理、CMDB強化などのITOMコンポーネントを監督ディスカバリー、イベント管理、CMDB強化などのITOMコンポーネントを監督ディスカバリー、イベント管理、CMDB強化などのITOMコンポーネントを監督ディスカバリー、イベント管理、CMDB強化などのITOMコンポーネントを監督ディスカバリー、イベント管理、ディスカバリー、イベント管理、ディスカバリー、イベント管理、CMDBCMDBCMDB強化などの強化などの強化などのITOMITOMITOMコンポーネントを監督コンポーネントを監督コンポーネントを監督

• プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理

プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理

• ステークホルダー対応社内チーム、外部ベンダー、グローバルステークホルダーとの調整要件収集、意思決定、進捗報告のファシリテーション

ステークホルダー対応ステークホルダー対応ステークホルダー対応ステークホルダー対応ステークホルダー対応ステークホルダー対応ステークホルダー対応ステークホルダー対応

• 社内チーム、外部ベンダー、グローバルステークホルダーとの調整

社内チーム、外部ベンダー、グローバルステークホルダーとの調整社内チーム、外部ベンダー、グローバルステークホルダーとの調整社内チーム、外部ベンダー、グローバルステークホルダーとの調整社内チーム、外部ベンダー、グローバルステークホルダーとの調整社内チーム、外部ベンダー、グローバルステークホルダーとの調整社内チーム、外部ベンダー、グローバルステークホルダーとの調整社内チーム、外部ベンダー、グローバルステークホルダーとの調整

• 要件収集、意思決定、進捗報告のファシリテーション

要件収集、意思決定、進捗報告のファシリテーション要件収集、意思決定、進捗報告のファシリテーション要件収集、意思決定、進捗報告のファシリテーション要件収集、意思決定、進捗報告のファシリテーション要件収集、意思決定、進捗報告のファシリテーション要件収集、意思決定、進捗報告のファシリテーション要件収集、意思決定、進捗報告のファシリテーション

• プロセスおよび技術コンサルティングITILに基づくプロセス設計・改善に関するガイダンスを提供技術的ソリューションや実装戦略を提案

プロセスおよび技術コンサルティングプロセスおよび技術コンサルティングプロセスおよび技術コンサルティングプロセスおよび技術コンサルティングプロセスおよび技術コンサルティングプロセスおよび技術コンサルティングプロセスおよび技術コンサルティングプロセスおよび技術コンサルティング

• ITILに基づくプロセス設計・改善に関するガイダンスを提供

ITILに基づくプロセス設計・改善に関するガイダンスを提供ITILに基づくプロセス設計・改善に関するガイダンスを提供ITILに基づくプロセス設計・改善に関するガイダンスを提供ITILに基づくプロセス設計・改善に関するガイダンスを提供ITILITILITILに基づくプロセス設計・改善に関するガイダンスを提供に基づくプロセス設計・改善に関するガイダンスを提供に基づくプロセス設計・改善に関するガイダンスを提供

• 技術的ソリューションや実装戦略を提案

技術的ソリューションや実装戦略を提案技術的ソリューションや実装戦略を提案技術的ソリューションや実装戦略を提案技術的ソリューションや実装戦略を提案技術的ソリューションや実装戦略を提案技術的ソリューションや実装戦略を提案技術的ソリューションや実装戦略を提案

• 品質保証と継続的改善テスト（UATを含む）、 実装後のトラブルシューティング、継続的な最適化をサポートレビューを実施し、学びを共有

品質保証と継続的改善品質保証と継続的改善品質保証と継続的改善品質保証と継続的改善品質保証と継続的改善品質保証と継続的改善品質保証と継続的改善品質保証と継続的改善

• テスト（UATを含む）、 実装後のトラブルシューティング、継続的な最適化をサポート

テスト（UATを含む）、 実装後のトラブルシューティング、継続的な最適化をサポートテスト（UATを含む）、 実装後のトラブルシューティング、継続的な最適化をサポートテスト（UATを含む）、 実装後のトラブルシューティング、継続的な最適化をサポートテスト（UATを含む）、 実装後のトラブルシューティング、継続的な最適化をサポートテスト（テスト（テスト（UATUATUATを含む）、を含む）、を含む）、実装後のトラブルシューティング、継続的な最適化をサポート実装後のトラブルシューティング、継続的な最適化をサポート実装後のトラブルシューティング、継続的な最適化をサポート

• レビューを実施し、学びを共有

レビューを実施し、学びを共有レビューを実施し、学びを共有レビューを実施し、学びを共有レビューを実施し、学びを共有レビューを実施し、学びを共有レビューを実施し、学びを共有レビューを実施し、学びを共有必須資格必須資格必須資格必須資格必須資格必須資格必須資格

• 経験・スキル大規模なServiceNow導入プロジェクトの管理実績ServiceNow ITSMまたはITOMに精通していることITILプロセスを深く理解していること

経験・スキル経験・スキル経験・スキル経験・スキル経験・スキル経験・スキル経験・スキル経験・スキル

• 大規模なServiceNow導入プロジェクトの管理実績

大規模なServiceNow導入プロジェクトの管理実績大規模なServiceNow導入プロジェクトの管理実績大規模なServiceNow導入プロジェクトの管理実績大規模なServiceNow導入プロジェクトの管理実績大規模な大規模な大規模なServiceNowServiceNowServiceNow導入プロジェクトの管理実績導入プロジェクトの管理実績導入プロジェクトの管理実績

• ServiceNow ITSMまたはITOMに精通していること

ServiceNow ITSMまたはITOMに精通していることServiceNow ITSMまたはITOMに精通していることServiceNow ITSMまたはITOMに精通していることServiceNow ITSMまたはITOMに精通していることServiceNow ITSMServiceNow ITSMServiceNow ITSMまたはまたはまたはITOMITOMITOMに精通していることに精通していることに精通していること

• ITILプロセスを深く理解していること

ITILプロセスを深く理解していることITILプロセスを深く理解していることITILプロセスを深く理解していることITILプロセスを深く理解していることITILITILITILプロセスを深く理解していることプロセスを深く理解していることプロセスを深く理解していること

• 語学力日本語：ネイティブまたはビジネスレベル（JLPT N1相当）英語：ビジネスレベル以上

語学力語学力語学力語学力語学力語学力語学力語学力

• 日本語：ネイティブまたはビジネスレベル（JLPT N1相当）

日本語：ネイティブまたはビジネスレベル（JLPT N1相当）日本語：ネイティブまたはビジネスレベル（JLPT N1相当）日本語：ネイティブまたはビジネスレベル（JLPT N1相当）日本語：ネイティブまたはビジネスレベル（JLPT N1相当）日本語：ネイティブまたはビジネスレベル（日本語：ネイティブまたはビジネスレベル（日本語：ネイティブまたはビジネスレベル（JLPT N1JLPT N1JLPT N1相当）相当）相当）

• 英語：ビジネスレベル以上

英語：ビジネスレベル以上英語：ビジネスレベル以上英語：ビジネスレベル以上英語：ビジネスレベル以上英語：ビジネスレベル以上英語：ビジネスレベル以上英語：ビジネスレベル以上

• その他スキルプロジェクト管理資格（PMP、PRINCE2が望ましい）高いコミュニケーション能力とマルチタスク能力Web／ソフトウェア開発環境における技術的知識

その他スキルその他スキルその他スキルその他スキルその他スキルその他スキルその他スキルその他スキル

• プロジェクト管理資格（PMP、PRINCE2が望ましい）

プロジェクト管理資格（PMP、PRINCE2が望ましい）プロジェクト管理資格（PMP、PRINCE2が望ましい）プロジェクト管理資格（PMP、PRINCE2が望ましい）プロジェクト管理資格（PMP、PRINCE2が望ましい）プロジェクト管理資格（プロジェクト管理資格（プロジェクト管理資格（PMPPMPPMP、、、PRINCE2PRINCE2PRINCE2が望ましい）が望ましい）が望ましい）

• 高いコミュニケーション能力とマルチタスク能力

高いコミュニケーション能力とマルチタスク能力高いコミュニケーション能力とマルチタスク能力高いコミュニケーション能力とマルチタスク能力高いコミュニケーション能力とマルチタスク能力高いコミュニケーション能力とマルチタスク能力高いコミュニケーション能力とマルチタスク能力高いコミュニケーション能力とマルチタスク能力

• Web／ソフトウェア開発環境における技術的知識

Web／ソフトウェア開発環境における技術的知識Web／ソフトウェア開発環境における技術的知識Web／ソフトウェア開発環境における技術的知識Web／ソフトウェア開発環境における技術的知識WebWebWeb／ソフトウェア開発環境における技術的知識／ソフトウェア開発環境における技術的知識／ソフトウェア開発環境における技術的知識好ましい要件好ましい要件好ましい要件好ましい要件好ましい要件好ましい要件好ましい要件

• ServiceNow認定資格（例：CIS-ITSM、CIS-ITOM）

ServiceNow認定資格（例：CIS-ITSM、CIS-ITOM）ServiceNow認定資格（例：CIS-ITSM、CIS-ITOM）ServiceNow認定資格（例：CIS-ITSM、CIS-ITOM）ServiceNow認定資格（例：CIS-ITSM、CIS-ITOM）ServiceNowServiceNowServiceNow認定資格（例：認定資格（例：認定資格（例：CIS-ITSMCIS-ITSMCIS-ITSM、、、CIS-ITOMCIS-ITOMCIS-ITOM）））

• その他のServiceNowモジュールの経験

その他のServiceNowモジュールの経験その他のServiceNowモジュールの経験その他のServiceNowモジュールの経験その他のServiceNowモジュールの経験その他のその他のその他のServiceNowServiceNowServiceNowモジュールの経験モジュールの経験モジュールの経験

• 多文化・オフショアチームとの業務経験

多文化・オフショアチームとの業務経験多文化・オフショアチームとの業務経験多文化・オフショアチームとの業務経験多文化・オフショアチームとの業務経験多文化・オフショアチームとの業務経験多文化・オフショアチームとの業務経験多文化・オフショアチームとの業務経験In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)

• Term Life Insurance

Term Life InsuranceTerm Life InsuranceTerm Life InsuranceTerm Life InsuranceTerm Life InsuranceTerm Life InsuranceTerm Life Insurance

• Referral Bonus Programs

Referral Bonus ProgramsReferral Bonus ProgramsReferral Bonus ProgramsReferral Bonus ProgramsReferral Bonus ProgramsReferral Bonus ProgramsReferral Bonus Programs

• Year‑End Tax Support

Year‑End Tax SupportYear‑End Tax SupportYear‑End Tax SupportYear‑End Tax SupportYear‑End Tax SupportYear‑End Tax SupportYear‑End Tax Support

• Paid annual leave and bereavement Leave and Statutory Holidays

Paid annual leave and bereavement Leave and Statutory HolidaysPaid annual leave and bereavement Leave and Statutory HolidaysPaid annual leave and bereavement Leave and Statutory HolidaysPaid annual leave and bereavement Leave and Statutory HolidaysPaid annual leave and bereavement Leave and Statutory HolidaysPaid annual leave and bereavement Leave and Statutory HolidaysPaid annual leave and bereavement Leave and Statutory Holidays

• Short Working Hours for employees with caregiving responsibilities.

Short Working Hours for employees with caregiving responsibilities.Short Working Hours for employees with caregiving responsibilities.Short Working Hours for employees with caregiving responsibilities.Short Working Hours for employees with caregiving responsibilities.Short Working Hours for employees with caregiving responsibilities.Short Working Hours for employees with caregiving responsibilities.Short Working Hours for employees with caregiving responsibilities.

• Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance

Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceStatutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceStatutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceStatutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceStatutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceStatutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceStatutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance

• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support

Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support

• Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition

Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition

• Workplace Amenities: On‑site amenities include complimentary beverages.

Workplace Amenities: On‑site amenities include complimentary beverages.Workplace Amenities: On‑site amenities include complimentary beverages.Workplace Amenities: On‑site amenities include complimentary beverages.Workplace Amenities: On‑site amenities include complimentary beverages.Workplace Amenities: On‑site amenities include complimentary beveragesWorkplace Amenities: On‑site amenities include complimentary beveragesWorkplace Amenities: On‑site amenities include complimentary beverages...

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Here from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.recruitment and selection processHere from our recruiter on their experience working with Infosys as an EmployerHere from our recruiter on their experience working with Infosys as an EmployerHere from our recruiter on their experience working with Infosys as an EmployerHere from our recruiter on their experience working with Infosys as an EmployerHere from our recruiter on their experience working with Infosys as an EmployerHere from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Infy_REC_Helpdesk@infosys.comInfy_REC_Helpdesk@infosys.comPlease note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”