Process Associate

Job DescriptionIn the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.Responsibilities may include but are not limited to:

Job DescriptionJob DescriptionJob DescriptionJob DescriptionJob DescriptionJob DescriptionJob DescriptionIn the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.Responsibilities may include but are not limited to:Responsibilities may include but are not limited to:Responsibilities may include but are not limited to:Responsibilities may include but are not limited to:Responsibilities may include but are not limited to:Responsibilities may include but are not limited to:Responsibilities may include but are not limited to:

• Review and validate documents, processing bills, analysis of data.

Review and validate documents, processing bills, analysis of data.Review and validate documents, processing bills, analysis of data.Review and validate documents, processing bills, analysis of data.Review and validate documents, processing bills, analysis of data.Review and validate documents, processing bills, analysis of data.Review and validate documents, processing bills, analysis of data.Review and validate documents, processing bills, analysis of data.

• Respond to complaints/queries on mail and interact with vendors for order management

Respond to complaints/queries on mail and interact with vendors for order managementRespond to complaints/queries on mail and interact with vendors for order managementRespond to complaints/queries on mail and interact with vendors for order managementRespond to complaints/queries on mail and interact with vendors for order managementRespond to complaints/queries on mail and interact with vendors for order managementRespond to complaints/queries on mail and interact with vendors for order managementRespond to complaints/queries on mail and interact with vendors for order management

• Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys

Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of InfosysSupport your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of InfosysSupport your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of InfosysSupport your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of InfosysSupport your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of InfosysSupport your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of InfosysSupport your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys

• Deliver on the new process/approach to meet client and internal goals

Deliver on the new process/approach to meet client and internal goalsDeliver on the new process/approach to meet client and internal goalsDeliver on the new process/approach to meet client and internal goalsDeliver on the new process/approach to meet client and internal goalsDeliver on the new process/approach to meet client and internal goalsDeliver on the new process/approach to meet client and internal goalsDeliver on the new process/approach to meet client and internal goals

• Adhere to Service Level Agreement compliance and Process compliance standards

Adhere to Service Level Agreement compliance and Process compliance standardsAdhere to Service Level Agreement compliance and Process compliance standardsAdhere to Service Level Agreement compliance and Process compliance standardsAdhere to Service Level Agreement compliance and Process compliance standardsAdhere to Service Level Agreement compliance and Process compliance standardsAdhere to Service Level Agreement compliance and Process compliance standardsAdhere to Service Level Agreement compliance and Process compliance standards

• Serve as backup support to others on the on the team

Serve as backup support to others on the on the teamServe as backup support to others on the on the teamServe as backup support to others on the on the teamServe as backup support to others on the on the teamServe as backup support to others on the on the teamServe as backup support to others on the on the teamServe as backup support to others on the on the team

• Suggest more efficient ways for processing of work; learn new areas for possible future ownership

Suggest more efficient ways for processing of work; learn new areas for possible future ownershipSuggest more efficient ways for processing of work; learn new areas for possible future ownershipSuggest more efficient ways for processing of work; learn new areas for possible future ownershipSuggest more efficient ways for processing of work; learn new areas for possible future ownershipSuggest more efficient ways for processing of work; learn new areas for possible future ownershipSuggest more efficient ways for processing of work; learn new areas for possible future ownershipSuggest more efficient ways for processing of work; learn new areas for possible future ownershipBasic Qualifications:Basic Qualifications:Basic Qualifications:Basic Qualifications:Basic Qualifications:Basic Qualifications:Basic Qualifications:

• High School diploma or GED equivalent

High School diploma or GED equivalentHigh School diploma or GED equivalentHigh School diploma or GED equivalentHigh School diploma or GED equivalentHigh School diploma or GED equivalentHigh School diploma or GED equivalentHigh School diploma or GED equivalent

• 6 months of experience in the job description

6 months of experience in the job description6 months of experience in the job description6 months of experience in the job description6 months of experience in the job description6 months of experience in the job description6 months of experience in the job description6 months of experience in the job descriptionPreferred Qualifications:Preferred Qualifications:Preferred Qualifications:Preferred Qualifications:Preferred Qualifications:Preferred Qualifications:Preferred Qualifications:

• 1 year of previous experience in a similar data entry or administrative role

1 year of previous experience in a similar data entry or administrative role1 year of previous experience in a similar data entry or administrative role1 year of previous experience in a similar data entry or administrative role1 year of previous experience in a similar data entry or administrative role1 year of previous experience in a similar data entry or administrative role1 year of previous experience in a similar data entry or administrative role1 year of previous experience in a similar data entry or administrative role

• Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems

Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systemsProficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systemsProficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systemsProficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systemsProficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systemsProficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systemsProficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems

• Analytical and problem-solving skills

Analytical and problem-solving skillsAnalytical and problem-solving skillsAnalytical and problem-solving skillsAnalytical and problem-solving skillsAnalytical and problem-solving skillsAnalytical and problem-solving skillsAnalytical and problem-solving skills

• Ability to work effectively as part of a team

Ability to work effectively as part of a teamAbility to work effectively as part of a teamAbility to work effectively as part of a teamAbility to work effectively as part of a teamAbility to work effectively as part of a teamAbility to work effectively as part of a teamAbility to work effectively as part of a team

• Ability to provide a strong focus on customer satisfaction

Ability to provide a strong focus on customer satisfactionAbility to provide a strong focus on customer satisfactionAbility to provide a strong focus on customer satisfactionAbility to provide a strong focus on customer satisfactionAbility to provide a strong focus on customer satisfactionAbility to provide a strong focus on customer satisfactionAbility to provide a strong focus on customer satisfaction

• Administration & organizational skills

Administration & organizational skillsAdministration & organizational skillsAdministration & organizational skillsAdministration & organizational skillsAdministration & organizational skillsAdministration & organizational skillsAdministration & organizational skills

• Written and oral communication skills

Written and oral communication skillsWritten and oral communication skillsWritten and oral communication skillsWritten and oral communication skillsWritten and oral communication skillsWritten and oral communication skillsWritten and oral communication skills

• Willingness to learn new processes and tasks

Willingness to learn new processes and tasksWillingness to learn new processes and tasksWillingness to learn new processes and tasksWillingness to learn new processes and tasksWillingness to learn new processes and tasksWillingness to learn new processes and tasksWillingness to learn new processes and tasks

• Flexible schedule (overtime eligible)

Flexible schedule (overtime eligible)Flexible schedule (overtime eligible)Flexible schedule (overtime eligible)Flexible schedule (overtime eligible)Flexible schedule (overtime eligible)Flexible schedule (overtime eligible)Flexible schedule (overtime eligible)Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.Who We AreWho We AreWho We AreWho We AreWho We AreWho We AreWho We AreInfosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.process reengineeringautomationInfosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginEOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginEOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginEOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginEOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginEOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginInfosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.