Principal Informatics Sales Development Specialist

Waters CorporationPrincipal
ActiveVerified 29m ago

Job description

Overview

Waters is seeking a highly motivated Principal Presales Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications. This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows. As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a keyliaison between Product Management and the field. This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support. This position supports customers and commercial teams across the United States and Canada.Waters is seeking a highly motivated Principal Presales Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications. This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows. As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a keyliaison between Product Management and the field. This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support. This position supports customers and commercial teams across the United States and Canada.Waters is seeking a highly motivated Principal Presales Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications. This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows. As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a keyliaison between Product Management and the field. This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support. This position supports customers and commercial teams across the United States and Canada.Waters is seeking a highly motivated Principal Presales Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications. This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows. As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a keyliaison between Product Management and the field. This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support.

Waters is seeking a highly motivated Principal Presales Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications.

Waters is seeking a highly motivated Principal Presales Consultant, waters_connect to serve as the North American software expert for the on-premises waters_connect laboratory platform for LC and LC-MS applications.

This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows.

This customer-facing presales role partners with Territory Account Managers, Mass Spectrometry Specialists, Informatics Sales Specialists (ISS), Product Management, and Professional Services to support waters_connect opportunities from evaluation through close. The successful candidate will provide software demonstrations, technical consultation, and expertise in waters_connect capabilities, deployment options, upgrades, compliance requirements, and expansion opportunities across LC and LC-MS workflows.

As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a keyliaison between Product Management and the field.

As a trusted advisor to both customers and commercial teams, this individual will help navigate complex waters_connect software discussions, build confidence in the waters_connect platform and its applications, and serve as a keyliaison between Product Management and the field.

This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support.

This role is focused exclusively on presales activities and does not include responsibility for implementation, training, troubleshooting, or post-sales support.

This position supports customers and commercial teams across the United States and Canada.

This position supports customers and commercial teams across the United States and Canada.This position supports customers and commercial teams across the United States and Canada.This position sThis position s

Responsibilities

Key ResponsibilitiesServe as the primary subject matter expert for the waters_connect laboratory software platform for LC and LC-MS applications, supporting commercial teams across the United States and Canada.Support waters_connect software opportunities from evaluation through opportunity closure.Participate in customer discovery discussions to understand workflow, business, and technical requirements.Provide guidance on waters_connect capabilities, deployment options, configuration requirements, licensing considerations, upgrade paths, and software expansion opportunities.Support technical discussions involving compliance, validation, data management, and administration considerations.Assist commercial teams in positioning waters_connect and addressing competitive software discussions. Demonstrations & Solution ConsultationDeliver tailored waters_connect demonstrations aligned with customer workflows, challenges, and business objectives.Translate software capabilities into scientific, operational, compliance, and business value.Serve as a trusted resource for customer questions throughout the evaluation process.Support solution scoping, software configuration, and quoting activities. Product & Field AlignmentServe as a liaison between waters_connect Product Management and the field organization.Communicate product updates, new features, release information, and best practices to commercial teams.Gather and communicate Voice of Customer feedback, market trends, and enhancement requests.Collaborate with Sales, ISS, Marketing, Product Management, and Professional Services to support successful waters_connect software opportunities.Key ResponsibilitiesServe as the primary subject matter expert for the waters_connect laboratory software platform for LC and LC-MS applications, supporting commercial teams across the United States and Canada.Support waters_connect software opportunities from evaluation through opportunity closure.Participate in customer discovery discussions to understand workflow, business, and technical requirements.Provide guidance on waters_connect capabilities, deployment options, configuration requirements, licensing considerations, upgrade paths, and software expansion opportunities.Support technical discussions involving compliance, validation, data management, and administration considerations.Assist commercial teams in positioning waters_connect and addressing competitive software discussions. Demonstrations & Solution ConsultationDeliver tailored waters_connect demonstrations aligned with customer workflows, challenges, and business objectives.Translate software capabilities into scientific, operational, compliance, and business value.Serve as a trusted resource for customer questions throughout the evaluation process.Support solution scoping, software configuration, and quoting activities. Product & Field AlignmentServe as a liaison between waters_connect Product Management and the field organization.Communicate product updates, new features, release information, and best practices to commercial teams.Gather and communicate Voice of Customer feedback, market trends, and enhancement requests.Collaborate with Sales, ISS, Marketing, Product Management, and Professional Services to support successful waters_connect software opportunities.Key ResponsibilitiesServe as the primary subject matter expert for the waters_connect laboratory software platform for LC and LC-MS applications, supporting commercial teams across the United States and Canada.Support waters_connect software opportunities from evaluation through opportunity closure.Participate in customer discovery discussions to understand workflow, business, and technical requirements.Provide guidance on waters_connect capabilities, deployment options, configuration requirements, licensing considerations, upgrade paths, and software expansion opportunities.Support technical discussions involving compliance, validation, data management, and administration considerations.Assist commercial teams in positioning waters_connect and addressing competitive software discussions. Demonstrations & Solution ConsultationDeliver tailored waters_connect demonstrations aligned with customer workflows, challenges, and business objectives.Translate software capabilities into scientific, operational, compliance, and business value.Serve as a trusted resource for customer questions throughout the evaluation process.Support solution scoping, software configuration, and quoting activities. Product & Field AlignmentServe as a liaison between waters_connect Product Management and the field organization.Communicate product updates, new features, release information, and best practices to commercial teams.Gather and communicate Voice of Customer feedback, market trends, and enhancement requests.Collaborate with Sales, ISS, Marketing, Product Management, and Professional Services to support successful waters_connect software opportunities.

Key Responsibilities

Key ResponsibilitiesKey ResponsibilitiesKey Responsibilities
  • Serve as the primary subject matter expert for the waters_connect laboratory software platform for LC and LC-MS applications, supporting commercial teams across the United States and Canada.
Serve as the primary subject matter expert for the waters_connect laboratory software platform for LC and LC-MS applications, supporting commercial teams across the United States and Canada.
  • Support waters_connect software opportunities from evaluation through opportunity closure.
Support waters_connect software opportunities from evaluation through opportunity closure.
  • Participate in customer discovery discussions to understand workflow, business, and technical requirements.
Participate in customer discovery discussions to understand workflow, business, and technical requirements.
  • Provide guidance on waters_connect capabilities, deployment options, configuration requirements, licensing considerations, upgrade paths, and software expansion opportunities.
Provide guidance on waters_connect capabilities, deployment options, configuration requirements, licensing considerations, upgrade paths, and software expansion opportunities.
  • Support technical discussions involving compliance, validation, data management, and administration considerations.
Support technical discussions involving compliance, validation, data management, and administration considerations.
  • Assist commercial teams in positioning waters_connect and addressing competitive software discussions.
Assist commercial teams in positioning waters_connect and addressing competitive software discussions.Demonstrations & Solution ConsultationDeliver tailored waters_connect demonstrations aligned with customer workflows, challenges, and business objectives.Translate software capabilities into scientific, operational, compliance, and business value.Serve as a trusted resource for customer questions throughout the evaluation process.Support solution scoping, software configuration, and quoting activities.

Demonstrations & Solution Consultation

Demonstrations & Solution Consultation
  • Deliver tailored waters_connect demonstrations aligned with customer workflows, challenges, and business objectives.
Deliver tailored waters_connect demonstrations aligned with customer workflows, challenges, and business objectives.
  • Translate software capabilities into scientific, operational, compliance, and business value.
Translate software capabilities into scientific, operational, compliance, and business value.
  • Serve as a trusted resource for customer questions throughout the evaluation process.
Serve as a trusted resource for customer questions throughout the evaluation process.
  • Support solution scoping, software configuration, and quoting activities.
Support solution scoping, software configuration, and quoting activities.Product & Field AlignmentServe as a liaison between waters_connect Product Management and the field organization.Communicate product updates, new features, release information, and best practices to commercial teams.Gather and communicate Voice of Customer feedback, market trends, and enhancement requests.Collaborate with Sales, ISS, Marketing, Product Management, and Professional Services to support successful waters_connect software opportunities.

Product & Field Alignment

Product & Field Alignment
  • Serve as a liaison between waters_connect Product Management and the field organization.
Serve as a liaison between waters_connect Product Management and the field organization.
  • Communicate product updates, new features, release information, and best practices to commercial teams.
Communicate product updates, new features, release information, and best practices to commercial teams.
  • Gather and communicate Voice of Customer feedback, market trends, and enhancement requests.
Gather and communicate Voice of Customer feedback, market trends, and enhancement requests.
  • Collaborate with Sales, ISS, Marketing, Product Management, and Professional Services to support successful waters_connect software opportunities.
Collaborate with Sales, ISS, Marketing, Product Management, and Professional Services to support successful waters_connect software opportunities.

Qualifications

RequiredMinimum of a Bachelor's degree in a scientific, technical, or related discipline; advanced degree in a scientific or related discipline preferred.8+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.Experience with waters_connect required; experience with UNIFI strongly preferred.Customer-facing experience in presales, applications, technical sales, or solution consulting roles.Strong presentation, communication, and problem-solving skills.Ability to explain complex technical concepts to scientific, technical, and business audiences.Understanding of LC and LC-MS workflows and laboratory operations.Ability to travel extensively throughout the United States and Canada (50-75%).PreferredExperience or expertise in DMPK applications and workflows is strongly preferred.Experience with MassLynx, TargetLynx, or related scientific software platforms.Familiarity with regulated laboratory environments and compliance requirements.Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.RequiredMinimum of a Bachelor's degree in a scientific, technical, or related discipline; advanced degree in a scientific or related discipline preferred.8+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.Experience with waters_connect required; experience with UNIFI strongly preferred.Customer-facing experience in presales, applications, technical sales, or solution consulting roles.Strong presentation, communication, and problem-solving skills.Ability to explain complex technical concepts to scientific, technical, and business audiences.Understanding of LC and LC-MS workflows and laboratory operations.Ability to travel extensively throughout the United States and Canada (50-75%).PreferredExperience or expertise in DMPK applications and workflows is strongly preferred.Experience with MassLynx, TargetLynx, or related scientific software platforms.Familiarity with regulated laboratory environments and compliance requirements.Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.RequiredMinimum of a Bachelor's degree in a scientific, technical, or related discipline; advanced degree in a scientific or related discipline preferred.8+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.Experience with waters_connect required; experience with UNIFI strongly preferred.Customer-facing experience in presales, applications, technical sales, or solution consulting roles.Strong presentation, communication, and problem-solving skills.Ability to explain complex technical concepts to scientific, technical, and business audiences.Understanding of LC and LC-MS workflows and laboratory operations.Ability to travel extensively throughout the United States and Canada (50-75%).PreferredExperience or expertise in DMPK applications and workflows is strongly preferred.Experience with MassLynx, TargetLynx, or related scientific software platforms.Familiarity with regulated laboratory environments and compliance requirements.Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.

Required

RequiredRequired
  • Minimum of a Bachelor's degree in a scientific, technical, or related discipline; advanced degree in a scientific or related discipline preferred.
Minimum of a Bachelor's degree in a scientific, technical, or related discipline; advanced degree in a scientific or related discipline preferred.
  • 8+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.
8+ years of experience in laboratory software, analytical instrumentation, mass spectrometry, laboratory informatics, scientific applications, or related technologies.
  • Experience with waters_connect required; experience with UNIFI strongly preferred.
Experience with waters_connect required; experience with UNIFI strongly preferred.Experience with waters_connect required; experience with UNIFI strongly preferred.
  • Customer-facing experience in presales, applications, technical sales, or solution consulting roles.
Customer-facing experience in presales, applications, technical sales, or solution consulting roles.
  • Strong presentation, communication, and problem-solving skills.
Strong presentation, communication, and problem-solving skills.
  • Ability to explain complex technical concepts to scientific, technical, and business audiences.
Ability to explain complex technical concepts to scientific, technical, and business audiences.
  • Understanding of LC and LC-MS workflows and laboratory operations.
Understanding of LC and LC-MS workflows and laboratory operations.
  • Ability to travel extensively throughout the United States and Canada (50-75%).
Ability to travel extensively throughout the United States and Canada (50-75%).

Preferred

PreferredPreferred
  • Experience or expertise in DMPK applications and workflows is strongly preferred.
Experience or expertise in DMPK applications and workflows is strongly preferred.Experience or expertise in DMPK applications and workflows is strongly preferred.
  • Experience with MassLynx, TargetLynx, or related scientific software platforms.
Experience with MassLynx, TargetLynx, or related scientific software platforms.
  • Familiarity with regulated laboratory environments and compliance requirements.
Familiarity with regulated laboratory environments and compliance requirements.
  • Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.
Knowledge of software deployment, upgrades, validation, data integrity, and laboratory informatics concepts.