Principal Customer Experience Program Manager

Develop partner-specific strategies and drive partner selection and expansion decisions (customer scope, product stack coverage, geography, likelihood to adopt and produce feedback). Increase the install base health of the top partner-managed Windows customers, working with partners and internal stakeholders, through the following motions: Enablement: Equip partners with Windows value proposition, roadmap, and compete messaging, and build partner-facing routes into Windows engineering. Collaborate with partners to define conditions of success, gather requirements, and resolve potential blockers in deployments, adapting implementation as needed for optimal customer satisfaction. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience. Experience working with external customers and/or partners, cultivating and sustaining positive, long-term interactions. Experience building and managing strategic partnerships in the technology ecosystem. Proven ability to translate partner and customer feedback into actionable product and engineering recommendations. Experience driving end-to-end deployment, adoption, and change management initiatives for enterprise customers. Proven ability to influence without authority and build trusted relationships across technical and business stakeholders. Strong written and verbal communication skills, including executive-level presentations and stakeholder engagement.