Principal Analyst (SAP) – Customer Service

Overview

Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.

Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.

Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.strategic and technically adept Principal Analyst (SAP)SAP S/4HANA Customer Service processes

Responsibilities

Define end-to-end process for Customer Service aligned with business objectives.Provide technical leadership during fit-gap analysis, system testing, and cutover planning.Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.Develop strategies for data migration, master data harmonization, and process alignment.Guarantee scalability, security, and performance of integrated solutions.Design and validate integration of touchpoints between core ERP and boundary systems.Support configuration and data flow mapping across systems.Collaborate with data governance teams to ensure data quality and compliance.Partner with business process owners and IT leads to gathering requirements and validating solutions.Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.Facilitate technical workshops and design reviews with stakeholders.Define end-to-end process for Customer Service aligned with business objectives.Provide technical leadership during fit-gap analysis, system testing, and cutover planning.Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.Develop strategies for data migration, master data harmonization, and process alignment.Guarantee scalability, security, and performance of integrated solutions.Design and validate integration of touchpoints between core ERP and boundary systems.Support configuration and data flow mapping across systems.Collaborate with data governance teams to ensure data quality and compliance.Partner with business process owners and IT leads to gathering requirements and validating solutions.Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.Facilitate technical workshops and design reviews with stakeholders.Define end-to-end process for Customer Service aligned with business objectives.Provide technical leadership during fit-gap analysis, system testing, and cutover planning.Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.Develop strategies for data migration, master data harmonization, and process alignment.Guarantee scalability, security, and performance of integrated solutions.Design and validate integration of touchpoints between core ERP and boundary systems.Support configuration and data flow mapping across systems.Collaborate with data governance teams to ensure data quality and compliance.Partner with business process owners and IT leads to gathering requirements and validating solutions.Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.Facilitate technical workshops and design reviews with stakeholders.

• Define end-to-end process for Customer Service aligned with business objectives.

Define end-to-end process for Customer Service aligned with business objectives.end-to-end process

• Provide technical leadership during fit-gap analysis, system testing, and cutover planning.

Provide technical leadership during fit-gap analysis, system testing, and cutover planning.technical leadership

• Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.

Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.integration with SAP modules

• Develop strategies for data migration, master data harmonization, and process alignment.

Develop strategies for data migration, master data harmonization, and process alignment.data migration, master data harmonization, and process alignment

• Guarantee scalability, security, and performance of integrated solutions.

Guarantee scalability, security, and performance of integrated solutions.scalability, security, and performance

• Design and validate integration of touchpoints between core ERP and boundary systems.

Design and validate integration of touchpoints between core ERP and boundary systems.integration of touchpoints

• Support configuration and data flow mapping across systems.

Support configuration and data flow mapping across systems.configuration and data flow mapping

• Collaborate with data governance teams to ensure data quality and compliance.

Collaborate with data governance teams to ensure data quality and compliance.data governance teams

• Partner with business process owners and IT leads to gathering requirements and validating solutions.

Partner with business process owners and IT leads to gathering requirements and validating solutions.business process owners and IT leads

• Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.

Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.cutover strategies

• Facilitate technical workshops and design reviews with stakeholders.

Facilitate technical workshops and design reviews with stakeholders.technical workshops and design reviews

Qualifications

8+ years of experience in SAP Customer Service (CS) solution design and implementation.Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.Integration experience with FI/CO, MM, and PPFamiliarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.Bachelor’s degree in computer science, Information Systems, or related field.8+ years of experience in SAP Customer Service (CS) solution design and implementation.Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.Integration experience with FI/CO, MM, and PPFamiliarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.Bachelor’s degree in computer science, Information Systems, or related field.8+ years of experience in SAP Customer Service (CS) solution design and implementation.Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.Integration experience with FI/CO, MM, and PPFamiliarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.Bachelor’s degree in computer science, Information Systems, or related field.

• 8+ years of experience in SAP Customer Service (CS) solution design and implementation.

8+ years8+ yearsof experience in SAP Customer Service (CS) solution design and implementation.

• Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.

Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.Customer Service processes

• Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.

Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.SAP S/4HANA modules

• Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.

Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.Order-to-Cash (O2C)

• Integration experience with FI/CO, MM, and PP

Integration experience with FI/CO, MM, and PPFI/CO, MM, and PP

• Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.

Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.SAP RARSAP BRIM

• Bachelor’s degree in computer science, Information Systems, or related field.

Bachelor’s degree in computer science, Information Systems, or related field.