Role description
- Candidate should have overall 3 to 4 years infra experience with knowledge of Power BI and SQL along with basic knowledge of SSRS. Knowledge of SSAS and SSIS will be an added advantage.
Candidate should have overall 3 to 4 years infra experience with knowledge of Power BI and SQL along with basic knowledge of SSRS. Knowledge of SSAS and SSIS will be an added advantage.
- Should have good knowledge of Power BI Desktop, Power BI Service, Gateways, Power BI Administration, etc.
Should have good knowledge of Power BI Desktop, Power BI Service, Gateways, Power BI Administration, etc.
- Strong ability to communicate clearly and professionally with end users.
Strong ability to communicate clearly and professionally with end users.
- Strong ability to understand complex issues in an often ambiguous environment.
Strong ability to understand complex issues in an often ambiguous environment.
- Ready to work as a Technical Support Engineer providing support and services to global Microsoft Power BI customers.
Ready to work as a Technical Support Engineer providing support and services to global Microsoft Power BI customers.
- Comfortable communicating with customers on phone, chat, and email, and resolving their issues.
Comfortable communicating with customers on phone, chat, and email, and resolving their issues.
- Experience in technical support projects and handling customers.
Experience in technical support projects and handling customers.
- Should have worked in customer support projects in the past.
Should have worked in customer support projects in the past.
- Performing Root Cause Analysis and resolving customer-reported issues within the defined SLA.
Performing Root Cause Analysis and resolving customer-reported issues within the defined SLA.
- Strong ability to analyse, interpret, and communicate technical errors and solutions.
Strong ability to analyse, interpret, and communicate technical errors and solutions.
- Effective and polished interaction with customers to gather information.
Effective and polished interaction with customers to gather information.
