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Description Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success.Our team is currently expanding, and we are looking for a Customer Support Agent with Chinese and English to join our mission. Main Responsibilities:Provide technical and financial support to customers via email and live chat;Assist with software installation, account registration, and platform operations;Research and resolve client queries to ensure full satisfaction and case completion;Verify request details to maintain high standards of security and accuracy;Educate users on the company’s financial instruments and diverse trading services;Collaborate with team members to improve a product used by thousands worldwide.Requirements:Fluency in Chinese and English (written and verbal);Strong computer literacy and excellent typing skills for efficient communication;Analytical thinking and the ability to prioritize tasks with minimal supervision;Willingness to work on a rotating schedule to support global operations;Finance background or prior customer service experience is a plus.We offer: Competitive Compensation: A salary and benefits package that rewards excellence;Health & We Additional health insurance;Hybrid model of work;Sports card;Food vouchersSubsidized yearly transport card;A special birthday gift to mark your day;Career development opportunities and flexible working arrangements within a dynamic, global fintech team.Description Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success.Our team is currently expanding, and we are looking for a Customer Support Agent with Chinese and English to join our mission. Main Responsibilities:Provide technical and financial support to customers via email and live chat;Assist with software installation, account registration, and platform operations;Research and resolve client queries to ensure full satisfaction and case completion;Verify request details to maintain high standards of security and accuracy;Educate users on the company’s financial instruments and diverse trading services;Collaborate with team members to improve a product used by thousands worldwide.Requirements:Fluency in Chinese and English (written and verbal);Strong computer literacy and excellent typing skills for efficient communication;Analytical thinking and the ability to prioritize tasks with minimal supervision;Willingness to work on a rotating schedule to support global operations;Finance background or prior customer service experience is a plus.We offer: Competitive Compensation: A salary and benefits package that rewards excellence;Health & We Additional health insurance;Hybrid model of work;Sports card;Food vouchersSubsidized yearly transport card;A special birthday gift to mark your day;Career development opportunities and flexible working arrangements within a dynamic, global fintech team.Description Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success.Our team is currently expanding, and we are looking for a Customer Support Agent with Chinese and English to join our mission. Main Responsibilities:Provide technical and financial support to customers via email and live chat;Assist with software installation, account registration, and platform operations;Research and resolve client queries to ensure full satisfaction and case completion;Verify request details to maintain high standards of security and accuracy;Educate users on the company’s financial instruments and diverse trading services;Collaborate with team members to improve a product used by thousands worldwide.Requirements:Fluency in Chinese and English (written and verbal);Strong computer literacy and excellent typing skills for efficient communication;Analytical thinking and the ability to prioritize tasks with minimal supervision;Willingness to work on a rotating schedule to support global operations;Finance background or prior customer service experience is a plus.We offer: Competitive Compensation: A salary and benefits package that rewards excellence;Health & We Additional health insurance;Hybrid model of work;Sports card;Food vouchersSubsidized yearly transport card;A special birthday gift to mark your day;Career development opportunities and flexible working arrangements within a dynamic, global fintech team.