Job description
Are you fluent in Brazilian Portuguese and passionate about empowering others through training? Join our growing iGaming team in Bogotá as a Portuguese (BR) Trainer and play a pivotal role in shaping the success of our customer support teams. You’ll enjoy the excitement of the international gaming industry, continuous professional growth, and the chance to work with a diverse, inclusive, and innovative company.
Key Responsibilities for Portuguese (BR) Trainer in iGaming
- Deliver engaging and effective training sessions in Brazilian Portuguese, ensuring new and existing team members are well-versed in our iGaming services and procedures.
- Design, update, and maintain training materials covering products, compliance, customer service protocols, and internal tools.
- Facilitate ongoing learning to enhance team knowledge about games, player engagement, promotions, payments, and industry best practices.
- Assess the effectiveness of training sessions through feedback, performance metrics, and knowledge checks, adapting strategies where needed.
- Provide coaching and mentoring to team members to promote continuous improvement in service quality and operational standards.
- Collaborate closely with management and operations to identify skill gaps and recommend training solutions tailored to business goals.
- Stay up to date on trends and regulations in the iGaming sector, ensuring content is current and compliant.
Essential Skills and Qualifications for iGaming Trainer (Brazilian Portuguese)
- Native-level or fluent Brazilian Portuguese, with clear written and verbal communication skills; English fluency required for internal collaboration.
- Proven experience in training, coaching, or mentoring within customer service, contact centres, or the iGaming industry.
- Strong presentation abilities and confidence facilitating both classroom and virtual learning sessions.
- Excellent organisational and time management skills, able to multitask and manage competing priorities.
- Solid analytical and problem-solving skills to measure training impact and drive improvements.
- Proficiency with Microsoft Office and learning management systems; comfortable adapting to new technology platforms.
- Enthusiastic, approachable, and dedicated to supporting a positive team atmosphere.
- Flexibility to work a shift-based schedule, including occasional weekends or evenings to support 24/7 business needs.
Benefits and Rewards for Portuguese (BR) Trainers in Bogotá – iGaming
- Competitive salary with performance reviews and potential bonuses.
- Comprehensive private health insurance and wellness programmes.
- Paid onboarding and ongoing training to support your career growth.
- Work with a dynamic, multicultural team in a collaborative, supportive environment.
- Regular team events, social activities, and opportunities to engage in the global iGaming community.
- Modern office facilities in central Bogotá, with potential hybrid working options available.
Why Build Your iGaming Training Career with Us in Bogotá?
- Be part of an industry-leading company driving innovation and entertainment in the iGaming sector.
- Contribute directly to the success, development, and engagement of international customer service teams.
- Access real opportunities for advancement within a fast-growing, high-demand industry.
- Thrive in a positive workplace culture that values diversity, inclusion, and your unique skills.
- Shape the future of gaming customer experience by sharing your passion and expertise.
If you are excited to deliver high-impact training, support the growth of talented multicultural teams, and help build an exemplary experience for our Portuguese-speaking players, we want to hear from you!
Apply now to become our new Portuguese (BR) Trainer in Bogotá and join a global leader in iGaming.