Polish Customer Support in Sofia, Bulgaria / Hybrid or Remote

About Us:

We are a pioneering and progressive company located in Sofia, Bulgaria, offering exceptional customer support for a variety of digital products and services. Our mission is to empower users worldwide by helping them make the most of their online experiences.

Key Responsibilities in Polish Customer Support

• Deliver outstanding customer service to Polish-speaking users through phone, email, and live chat channels.
• Assist with inquiries related to account management, technical issues, and general product support.
• Provide users with information about product features, updates, and enhancements to maximize their experience.
• Escalate more complex issues to higher-level support or technical teams as necessary.
• Maintain detailed and accurate customer records within the CRM system.
• Collaborate with colleagues to enhance service quality and increase customer satisfaction.

Essential Skills and Qualifications for Polish Support

• Native or fluent Polish speaker with excellent verbal and written communication skills.
• Proficiency in English to communicate effectively within the team and with international clients.
• Previous experience in customer support or a customer-facing role is advantageous.
• Strong problem-solving skills with a commitment to delivering user-focused solutions.
• Familiarity with CRM tools and customer service software applications.
• Capacity to work in a fast-paced environment and handle multiple responsibilities.

Opportunities and Benefits in Sofia

• Competitive salary with performance-based incentive opportunities.
• Comprehensive health insurance and wellness benefits.
• Engage in a vibrant and multicultural team environment.
• Modern office facilities in Sofia with easy access to public transport options.
• Continuous learning and career development opportunities.
• Flexible working hours supporting a hybrid or fully remote work arrangement for work-life balance.

Application Process

If you are an enthusiastic professional passionate about customer service and fluent in Polish, we encourage you to apply. Please submit your CV along with a cover letter outlining your relevant experience and motivation for joining our team. We look forward to welcoming you as we strive to deliver exceptional service to users around the globe.