Job description
Planned Companies – Operations Manager (6-12 month assignment)
Location: Boston MA
Location: Boston MA
Location
Salary: $70,000 + $350 bi-weekly car allowance + performance bonus
Salary: $70,000 + $350 bi-weekly car allowance + performance bonus
Salary
Hours: Monday-Friday 8:30am-5:00pm
Hours: Monday-Friday 8:30am-5:00pm
Hours: Monday-Friday 8:30am-5:00pm
A Concierge/Security/Janitorial Manager ensures exceptional service is provided to all residents and their guests. This role is responsible for engineering a professional Concierge team that maintains the building lobby and upholding our Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met.
A Concierge/Security/Janitorial Manager ensures exceptional service is provided to all residents and their guests. This role is responsible for engineering a professional Concierge team that maintains the building lobby and upholding our Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met.
Primary Job Responsibilities:
Primary Job Responsibilities:
Ensures the Concierge Operations are operating effectively and in accordance with Property Management and/or Board of Directors' expectations.
Ensures the Concierge Operations are operating effectively and in accordance with Property Management and/or Board of Directors' expectations.
Maintain Client Satisfaction which will result in the retention of the Contract.
Maintain Client Satisfaction which will result in the retention of the Contract.
Ensures each client and guest receives a Warm Welcome and Fond Farewell.
Ensures each client and guest receives a Warm Welcome and Fond Farewell.
Recruits, trains, motivates, supervises, and mentors team members - leads by example.
Recruits, trains, motivates, supervises, and mentors team members - leads by example.
Ensure that all team members are trained to react intelligently and quickly to all emergency situations.
Ensure that all team members are trained to react intelligently and quickly to all emergency situations.
Use Company Approved Team Scheduler to ensure payroll budget compliance.
Use Company Approved Team Scheduler to ensure payroll budget compliance.
Complete necessary Payroll Tasks by Company deadlines.
Complete necessary Payroll Tasks by Company deadlines.
Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc.
Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc.
Smooth operation of contractor arrivals/departures and realtor/home buyer visits.
Smooth operation of contractor arrivals/departures and realtor/home buyer visits.
Covers shifts for team members to ensure proper staffing requirements are maintained.
Covers shifts for team members to ensure proper staffing requirements are maintained.
Attends company meetings/trainings and ensures all team members participate in company training sessions.
Attends company meetings/trainings and ensures all team members participate in company training sessions.