Pick Up IT and Network Support Administrator

Company Description

• Contract Type: Permanent / 37.5 hours per week
• Salary: Up to 28,200 depending on experience
• Location: DPD Pickup Offices, Building 4, Media way (Off Forge lane) Etruria Village, Stoke on Trent, ST1 5SY
• Days of Work: Monday to Friday
• Hybrid Working: 09:00 - 17:00

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

The Pick Up IT and Network Support Administrator bridges the gap between technical operations and administrative excellence within our rapidly growing Pick Up network. This role serves as the critical operational backbone supporting our integration infrastructure , managing high-value technical assets, and facilitating smooth software and process rollouts for our vast network of retail and locker partners . The role will act as the key internal coordinator to ensure that out-of-home hardware, system data, and partner implementations are executed flawlessly .

• Overall Responsibility: To manage the lifecycle of network equipment, generate partner compliance reports, and coordinate multi-site integration rollouts to support scaling out-of-home network operations .
• Key Stakeholders: Pick Up Integration Executive, Network/Office Manager, Finance Team, Shop and Locker Partners (e.g., PayPoint, Matalan), Marketing Agencies, and European IT Services.
• What This Person Will Be Doing: Overseeing device inventories, tracking hardware repairs, generating operational performance reports, and onboarding new partner locations onto our specialised CRM system

Key Tasks/Areas of Responsibility

Equipment & Asset Management (Technical & Operational)

• Maintain a meticulously detailed, active inventory log of all out-of-home technical hardware, including handheld scanners and retail printers.
• Act as the primary point of contact for faulty equipment; perform initial basic diagnostics (e.g., cradle plug-ins, power issues) before coordinating international repairs with external services in France .
• Manage the reclamation logistics for hardware returning from inactive or legacy partner sites.

Partner Rollouts & Process Implementation (Project Coordination)

• Support and execute the end-to-end rollout process for new partner expansions (ranging up to hundreds of stores at a time).
• Systematically onboard new locations into internal platforms, ensuring accurate logging of addresses, site details, and system configurations.
• Prepare and dispatch comprehensive onboarding documentation, configuration guidelines, and login credentials to new retail partners.

Network Compliance & Data Reporting (Administrative & Financial)

• Extract and analyse operational data to compile volume and compliance reports for third-party locker and shop partners.
• Monitor network performance to identify data inaccuracies, faulty locker systems, or partner scanning failures.
• Coordinate directly with locker providers to log system faults and implement timely, scheduled system deactivations to protect the customer experience.
• Provide necessary data insights (e.g., total locker/site counts) to the Sales and CRM teams to support ongoing business development.

4. Team Enablement, Marketing, & Process Control (People & Operations)

• Review incoming technical or operational updates from locker companies, verifying system interface changes and screen flow updates.
• Translate technical system adjustments into clear briefing materials and deliver operational training to the wider internal customer service team.
• Coordinate with external marketing production agencies and key institutional partners (e.g., Post Office) to balance strict brand guidelines with point-of-sale (POS) requirements

Qualifications

You will have the following;

• Technical Aptitude: A strong, demonstrable interest in IT systems, networks, and operations; prior experience in an IT-adjacent admin or support role is highly desirable.
• Advanced Data Literacy: Intermediate to advanced proficiency in Microsoft Excel for data analysis, trend identification, and report compilation.
• Logistical & Asset Tracking Skills: Prior experience managing inventory tracking systems, asset registries, or coordinating equipment repairs.
• Communication & Stakeholder Management: Excellent verbal and written communication skills, with the ability to confidently liaise with external corporate partners, finance teams, and international technical desks.
• Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today