Pet Paradise Careers - Assistant Resort Manager

Active

Job description

Pet Paradise Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-14", "description": "

WE ARE PET PEOPLE!

\u00A0

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy\u00A0complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.

\u00A0

We are currently looking for an\u00A0Assistant\u00A0Manager\u00A0to\u00A0join the team at our Ballantyne\u00A0resort in the Charlotte Area!

\u00A0\u00A0

The\u00A0Assistant Manager\u00A0will\u00A0oversee day-to-day operations of\u00A0the resort and\u00A0staff, as well as providing direct\u00A0support\u00A0to the Resort Manager\u00A0on a variety of management needs.

\u00A0

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

\u00A0

Overseeing\u00A0daily operations\u00A0of the\u00A0resort by maintaining standards of conduct, cleanliness,\u00A0and\u00A0safety
Managing resort labor,\u00A0which may\u00A0include\u00A0but not\u00A0be\u00A0limited to\u00A0creating\u00A0and posting\u00A0staff\u00A0schedules,\u00A0reviewing and approving timecards, and controlling labor hours to align with business needs
Communicating\u00A0recruitment\u00A0needs\u00A0to\u00A0operations management and HR,\u00A0and\u00A0interviewing,\u00A0hiring\u00A0and onboarding\u00A0new\u00A0resort employees
Supervising, training\u00A0and coaching\u00A0team\u00A0members\u00A0on company standards, policies and\u00A0procedures, while also identifying high performers\u00A0and developing them for growth\u00A0within the company
Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a\u00A0safe, clean, fun\u00A0atmosphere
Fostering open communication throughout\u00A0the\u00A0resort,\u00A0including with\u00A0regional and corporate teams,\u00A0regarding resort operations,\u00A0as well as\u00A0partnering with regional maintenance crew on any building issues
Supporting new and current team members with completion of required courses and\u00A0other\u00A0training
Documenting and delivering employee corrective actions and terminations, when necessary
Maintaining\u00A0appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
Maintaining excellent customer service metrics such as Net Promoter Score\u00A0(NPS) and reviews on Google and other social media sites\u00A0
Speaking\u00A0with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern\u00A0
Developing methods and procedures to increase sales,\u00A0promote new business, retain current customer base, and attract new customers
Performing\u00A0resort\u00A0opening and/or closing duties,\u00A0and other tasks as assigned
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive \u201Coff\u201D days from week to week
Working onsite at the resort at least 3-4 weekend days per month and on holidays\u00A0

\u00A0

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

\u00A0

1-2 of experience in a supervisory or management role
High school diploma required\u00A0(college\u00A0degree preferred)
Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
Ability to resolve\u00A0conflict, establish and build relationships, and successfully engage with customers
Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
Ability to develop and train staff, utilizing skills of staff most appropriately
Prior leadership experience in retail, restaurant, hospitality operations or similar
Previous experience in animal care or related field is preferred
Basic skills with common computer software, including Microsoft Office Suite
Comfortable being around dogs of all sizes and physically able to lift up to 60\u00A0lbs
Comfortable working in front of house and back of house roles within the resort
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver\u2019s license and working motor vehicle

\u00A0

Check out our\u00A0Perks & Benefits!

\u00A0

Complimentary Pet Day Camp \u2013 Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health\u00A0(with company-funded HSA option), Dental and Vision Insurance

\u00A0

We also offer several career development paths for resort team members, including our management training program, \u201CUnleashed Leadership Academy,\u201D our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog\u00A0Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!

\u00A0

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family\u00A0member\u00A0the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine\u00A0states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

\u00A0

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin

\u00A0

", "hiringOrganization": "Pet Paradise", "industry": "Resorts - Resort Management", "identifier": "o5nEAfwq", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Indian Land", "addressRegion": "South Carolina", "addressCountry": "United States" } } ], "title": "Assistant Resort Manager", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Assistant Resort Manager Resorts - Resort Management Indian Land, South Carolina Apply Description WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics. We are currently looking for an Assistant Manager to join the team at our Ballantyne resort in the Charlotte Area! The Assistant Manager will oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs. ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE: Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safetyManaging resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needsCommunicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employeesSupervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the companyMotivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphereFostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issuesSupporting new and current team members with completion of required courses and other trainingDocumenting and delivering employee corrective actions and terminations, when necessaryMaintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligationsMaintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customersPerforming resort opening and/or closing duties, and other tasks as assignedMaintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to weekWorking onsite at the resort at least 3-4 weekend days per month and on holidays QUALIFICATIONS TO BE AN ASSISTANT MANAGER: 1-2 of experience in a supervisory or management roleHigh school diploma required (college degree preferred)Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employeesAbility to resolve conflict, establish and build relationships, and successfully engage with customersDetail-oriented and focused on results, including a desire to ensure goals are met or exceededAbility to develop and train staff, utilizing skills of staff most appropriatelyPrior leadership experience in retail, restaurant, hospitality operations or similarPrevious experience in animal care or related field is preferredBasic skills with common computer software, including Microsoft Office SuiteComfortable being around dogs of all sizes and physically able to lift up to 60 lbsComfortable working in front of house and back of house roles within the resortFlexibility to resort schedule needs including days, night, weekends, holidays, and peak timesValid driver’s license and working motor vehicle Check out our Perks & Benefits! Complimentary Pet Day Camp – Bring your dog with you to work!30 Days of Complimentary Pet Boarding (non-holidays)On-demand pay with DailyPayDiscounted Veterinary Care and Grooming Services (per location)Dog/Cat Adoption AssistanceFitness ReimbursementPaid Time Off401(k) with company matchHealth (with company-funded HSA option), Dental and Vision Insurance We also offer several career development paths for resort team members, including our management training program, “Unleashed Leadership Academy,” our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed! ABOUT PET PARADISEPet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin Apply Apply Later ← Back to Current Openings Share this job! lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Powered by Jobvite

Pet Paradise Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-14", "description": "

WE ARE PET PEOPLE!

\u00A0

We are currently looking for an\u00A0Assistant\u00A0Manager\u00A0to\u00A0join the team at our Ballantyne\u00A0resort in the Charlotte Area!

\u00A0\u00A0

\u00A0

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

\u00A0

Overseeing\u00A0daily operations\u00A0of the\u00A0resort by maintaining standards of conduct, cleanliness,\u00A0and\u00A0safety
Managing resort labor,\u00A0which may\u00A0include\u00A0but not\u00A0be\u00A0limited to\u00A0creating\u00A0and posting\u00A0staff\u00A0schedules,\u00A0reviewing and approving timecards, and controlling labor hours to align with business needs
Communicating\u00A0recruitment\u00A0needs\u00A0to\u00A0operations management and HR,\u00A0and\u00A0interviewing,\u00A0hiring\u00A0and onboarding\u00A0new\u00A0resort employees
Supervising, training\u00A0and coaching\u00A0team\u00A0members\u00A0on company standards, policies and\u00A0procedures, while also identifying high performers\u00A0and developing them for growth\u00A0within the company
Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a\u00A0safe, clean, fun\u00A0atmosphere
Fostering open communication throughout\u00A0the\u00A0resort,\u00A0including with\u00A0regional and corporate teams,\u00A0regarding resort operations,\u00A0as well as\u00A0partnering with regional maintenance crew on any building issues
Supporting new and current team members with completion of required courses and\u00A0other\u00A0training
Documenting and delivering employee corrective actions and terminations, when necessary
Maintaining\u00A0appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
Maintaining excellent customer service metrics such as Net Promoter Score\u00A0(NPS) and reviews on Google and other social media sites\u00A0
Speaking\u00A0with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern\u00A0
Developing methods and procedures to increase sales,\u00A0promote new business, retain current customer base, and attract new customers
Performing\u00A0resort\u00A0opening and/or closing duties,\u00A0and other tasks as assigned
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive \u201Coff\u201D days from week to week
Working onsite at the resort at least 3-4 weekend days per month and on holidays\u00A0

\u00A0

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

\u00A0

1-2 of experience in a supervisory or management role
High school diploma required\u00A0(college\u00A0degree preferred)
Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
Ability to resolve\u00A0conflict, establish and build relationships, and successfully engage with customers
Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
Ability to develop and train staff, utilizing skills of staff most appropriately
Prior leadership experience in retail, restaurant, hospitality operations or similar
Previous experience in animal care or related field is preferred
Basic skills with common computer software, including Microsoft Office Suite
Comfortable being around dogs of all sizes and physically able to lift up to 60\u00A0lbs
Comfortable working in front of house and back of house roles within the resort
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver\u2019s license and working motor vehicle

\u00A0

Check out our\u00A0Perks & Benefits!

\u00A0

Complimentary Pet Day Camp \u2013 Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health\u00A0(with company-funded HSA option), Dental and Vision Insurance

\u00A0

ABOUT PET PARADISE

\u00A0

Pet Paradise Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-14", "description": "

WE ARE PET PEOPLE!

\u00A0

We are currently looking for an\u00A0Assistant\u00A0Manager\u00A0to\u00A0join the team at our Ballantyne\u00A0resort in the Charlotte Area!

\u00A0\u00A0

\u00A0

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

\u00A0

Overseeing\u00A0daily operations\u00A0of the\u00A0resort by maintaining standards of conduct, cleanliness,\u00A0and\u00A0safety
Managing resort labor,\u00A0which may\u00A0include\u00A0but not\u00A0be\u00A0limited to\u00A0creating\u00A0and posting\u00A0staff\u00A0schedules,\u00A0reviewing and approving timecards, and controlling labor hours to align with business needs
Communicating\u00A0recruitment\u00A0needs\u00A0to\u00A0operations management and HR,\u00A0and\u00A0interviewing,\u00A0hiring\u00A0and onboarding\u00A0new\u00A0resort employees
Supervising, training\u00A0and coaching\u00A0team\u00A0members\u00A0on company standards, policies and\u00A0procedures, while also identifying high performers\u00A0and developing them for growth\u00A0within the company
Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a\u00A0safe, clean, fun\u00A0atmosphere
Fostering open communication throughout\u00A0the\u00A0resort,\u00A0including with\u00A0regional and corporate teams,\u00A0regarding resort operations,\u00A0as well as\u00A0partnering with regional maintenance crew on any building issues
Supporting new and current team members with completion of required courses and\u00A0other\u00A0training
Documenting and delivering employee corrective actions and terminations, when necessary
Maintaining\u00A0appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
Maintaining excellent customer service metrics such as Net Promoter Score\u00A0(NPS) and reviews on Google and other social media sites\u00A0
Speaking\u00A0with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern\u00A0
Developing methods and procedures to increase sales,\u00A0promote new business, retain current customer base, and attract new customers
Performing\u00A0resort\u00A0opening and/or closing duties,\u00A0and other tasks as assigned
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive \u201Coff\u201D days from week to week
Working onsite at the resort at least 3-4 weekend days per month and on holidays\u00A0

\u00A0

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

\u00A0

1-2 of experience in a supervisory or management role
High school diploma required\u00A0(college\u00A0degree preferred)
Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
Ability to resolve\u00A0conflict, establish and build relationships, and successfully engage with customers
Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
Ability to develop and train staff, utilizing skills of staff most appropriately
Prior leadership experience in retail, restaurant, hospitality operations or similar
Previous experience in animal care or related field is preferred
Basic skills with common computer software, including Microsoft Office Suite
Comfortable being around dogs of all sizes and physically able to lift up to 60\u00A0lbs
Comfortable working in front of house and back of house roles within the resort
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver\u2019s license and working motor vehicle

\u00A0

Check out our\u00A0Perks & Benefits!

\u00A0

Complimentary Pet Day Camp \u2013 Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health\u00A0(with company-funded HSA option), Dental and Vision Insurance

\u00A0

ABOUT PET PARADISE

\u00A0

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-14", "description": "

WE ARE PET PEOPLE!

\u00A0

We are currently looking for an\u00A0Assistant\u00A0Manager\u00A0to\u00A0join the team at our Ballantyne\u00A0resort in the Charlotte Area!

\u00A0\u00A0

\u00A0

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

\u00A0

Overseeing\u00A0daily operations\u00A0of the\u00A0resort by maintaining standards of conduct, cleanliness,\u00A0and\u00A0safety
Managing resort labor,\u00A0which may\u00A0include\u00A0but not\u00A0be\u00A0limited to\u00A0creating\u00A0and posting\u00A0staff\u00A0schedules,\u00A0reviewing and approving timecards, and controlling labor hours to align with business needs
Communicating\u00A0recruitment\u00A0needs\u00A0to\u00A0operations management and HR,\u00A0and\u00A0interviewing,\u00A0hiring\u00A0and onboarding\u00A0new\u00A0resort employees
Supervising, training\u00A0and coaching\u00A0team\u00A0members\u00A0on company standards, policies and\u00A0procedures, while also identifying high performers\u00A0and developing them for growth\u00A0within the company
Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a\u00A0safe, clean, fun\u00A0atmosphere
Fostering open communication throughout\u00A0the\u00A0resort,\u00A0including with\u00A0regional and corporate teams,\u00A0regarding resort operations,\u00A0as well as\u00A0partnering with regional maintenance crew on any building issues
Supporting new and current team members with completion of required courses and\u00A0other\u00A0training
Documenting and delivering employee corrective actions and terminations, when necessary
Maintaining\u00A0appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
Maintaining excellent customer service metrics such as Net Promoter Score\u00A0(NPS) and reviews on Google and other social media sites\u00A0
Speaking\u00A0with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern\u00A0
Developing methods and procedures to increase sales,\u00A0promote new business, retain current customer base, and attract new customers
Performing\u00A0resort\u00A0opening and/or closing duties,\u00A0and other tasks as assigned
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive \u201Coff\u201D days from week to week
Working onsite at the resort at least 3-4 weekend days per month and on holidays\u00A0

\u00A0

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

\u00A0

1-2 of experience in a supervisory or management role
High school diploma required\u00A0(college\u00A0degree preferred)
Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
Ability to resolve\u00A0conflict, establish and build relationships, and successfully engage with customers
Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
Ability to develop and train staff, utilizing skills of staff most appropriately
Prior leadership experience in retail, restaurant, hospitality operations or similar
Previous experience in animal care or related field is preferred
Basic skills with common computer software, including Microsoft Office Suite
Comfortable being around dogs of all sizes and physically able to lift up to 60\u00A0lbs
Comfortable working in front of house and back of house roles within the resort
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver\u2019s license and working motor vehicle

\u00A0

Check out our\u00A0Perks & Benefits!

\u00A0

Complimentary Pet Day Camp \u2013 Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health\u00A0(with company-funded HSA option), Dental and Vision Insurance

\u00A0

ABOUT PET PARADISE

\u00A0

Assistant Resort Manager

Resorts - Resort Management Indian Land, South Carolina