People & Culture Manager

AccorHotelJaipur, RJ, IndiaRemotefull timeMid Level

ActiveVerified 1h ago

Job description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

1. Knowledge and Ability

To maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.
Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.
Adhere to the Standard Operating Procedures & ensure the same by the security team.
Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs
Provide coaching and mentoring to the team in order to improve operative efficiency.
Any matter which may effect the interests of Raffles Jaipur should be brought to the attention of the Management.
Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization’s Human Resources agenda as a component of the organizations overall Strategic Plan.
Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

2. Service

Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
Treat every employee with respect and make them feel valued
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
Go extra mile to make sure every guest needs are not just met, but exceeded.
Assist and support team members and other departments in order to ensure a smooth operation
Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
Never fail the Top 5 Service Excellence

Look at me
Smile at me
Talk to me
Listen to me
Thank me

3. Operations

Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.
To ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.
Assist the Director of Talent & Culture to perform the various activities of the department, in the following ways:

Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.
Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
Analyze the manpower requirement and recommend selection activities to meet the requirement.
Monitor present and future trends of local industry situation, legislation and recommend appropriate action.
Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained.

4. Leadership

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
Self-confidence, motivation, drive, and tenacity.