Peak Support LLC - Real Time Analyst | Philippines

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All Jobs > Real Time Analyst | Philippines Peak Support LLC Apply Real Time Analyst | Philippines Fully Remote • Remote - Philippines, PHL Apply Description We are growing and we're seeking a Real-Time Analyst to join our Workforce team, support daily workforce operations and help ensure service level agreements are consistently met. Main Objective:The Real-Time Analyst is responsible for managing day to day and ensuring that the service level agreements for various lines of businesses are met.Essential Duties and Responsibilities:Manage the call volume, break schedules, start, and stop times, over-time (as needed) and attendanceWork closely with the operations team (manager and team leads) to analyze and help improve their delivery processesGenerate PTO allocation daily, weekly, and monthlyManage the daily operations bridge and ensure that all leads are calibrated with the needs to improve SLAProduce daily, biweekly, and monthly internal reportsUse trends and reports to forecast requirements (schedule and headcount)Assist with projects and other duties as requested or assigned by his/her manager/directorTo be successful you must:Have the ability to take initiativeHave good time management with the ability to work with minimal supervision and under tight timelinesHave an excellent attendance recordHave strong problem-solving skillsBe a flexible team player with a positive attitudeBe capable of managing multiple, simultaneous projectsBe friendly and professional with a positive attitudeBe organized with the ability to adapt quickly and effectively to changeBe able to communicate professionally - oral and writtenWork from Home PLUSPeak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.At Peak Support, we stay true to our commitment to support not just the client but also our team members. Thus, we are excited to announce that we are opening the Real Time Analyst post to support our team members from Business Solutions.We are looking for someone who strongly represents Peak Support's core values, and who cares deeply about Peak Support's vision and mission. The Real Time Analyst will help improve the team's efficiency by applying their expert knowledge to resolve complex challenges. Requirements Skills and Qualifications:Demonstrate sound work ethicsMust have mid to advanced level Microsoft Excel / Google sheet skills – Including advanced formulas, also Word and EmailProficiency of VBA Macros is a plusExperience with IEX, CMS, Avaya, Symposium, Blue Pumpkin is a plusAbility to create reports in Excel and forecast resultsAttention to detail and high level of accuracyAbility to multi-task, focus and complete reports for extended periods of timePrevious call center experience REQUIREDPrevious Workforce Management experience is considered an asset Apply View All Jobs Powered by Privacy Policy | Payroll & HR Software

All Jobs > Real Time Analyst | Philippines

All Jobs > Real Time Analyst | Philippines

All Jobs >

All Jobs

Real Time Analyst | Philippines

Peak Support LLC

Apply Real Time Analyst | Philippines Fully Remote • Remote - Philippines, PHL Apply Description We are growing and we're seeking a Real-Time Analyst to join our Workforce team, support daily workforce operations and help ensure service level agreements are consistently met. Main Objective:The Real-Time Analyst is responsible for managing day to day and ensuring that the service level agreements for various lines of businesses are met.Essential Duties and Responsibilities:Manage the call volume, break schedules, start, and stop times, over-time (as needed) and attendanceWork closely with the operations team (manager and team leads) to analyze and help improve their delivery processesGenerate PTO allocation daily, weekly, and monthlyManage the daily operations bridge and ensure that all leads are calibrated with the needs to improve SLAProduce daily, biweekly, and monthly internal reportsUse trends and reports to forecast requirements (schedule and headcount)Assist with projects and other duties as requested or assigned by his/her manager/directorTo be successful you must:Have the ability to take initiativeHave good time management with the ability to work with minimal supervision and under tight timelinesHave an excellent attendance recordHave strong problem-solving skillsBe a flexible team player with a positive attitudeBe capable of managing multiple, simultaneous projectsBe friendly and professional with a positive attitudeBe organized with the ability to adapt quickly and effectively to changeBe able to communicate professionally - oral and writtenWork from Home PLUSPeak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.At Peak Support, we stay true to our commitment to support not just the client but also our team members. Thus, we are excited to announce that we are opening the Real Time Analyst post to support our team members from Business Solutions.We are looking for someone who strongly represents Peak Support's core values, and who cares deeply about Peak Support's vision and mission. The Real Time Analyst will help improve the team's efficiency by applying their expert knowledge to resolve complex challenges. Requirements Skills and Qualifications:Demonstrate sound work ethicsMust have mid to advanced level Microsoft Excel / Google sheet skills – Including advanced formulas, also Word and EmailProficiency of VBA Macros is a plusExperience with IEX, CMS, Avaya, Symposium, Blue Pumpkin is a plusAbility to create reports in Excel and forecast resultsAttention to detail and high level of accuracyAbility to multi-task, focus and complete reports for extended periods of timePrevious call center experience REQUIREDPrevious Workforce Management experience is considered an asset Apply View All Jobs

Apply Real Time Analyst | Philippines Fully Remote • Remote - Philippines, PHL