Job description
Overview:
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Responsibilities:
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Qualifications:
Education
- H.S. Diploma or General Education Degree (GED) Required
- Associate's Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
Work Experience
- 1 year of experience in customer service, preferably in a healthcare environment Required
- Experience working with complex customer service situations Preferred
Licenses and Certifications
- None Required