Parts Town Careers - Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

Parts Town Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-20", "description": "

See What We\u2019re All About

As the fastest-growing distributor of restaurant equipment,\u00A0HVAC\u00A0and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your\u00A0first priority. That\u2019s key. But we\u2019re also looking for unique enthusiasm, high integrity, courage to embrace change\u2026and if you know a few jokes, that puts you on the top of our list!
\u00A0
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We\u2019re more interested in passionate people with fresh ideas from different backgrounds. That\u2019s what keeps us at the top of our game. We\u2019re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain\u2019s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
\u00A0
If you\u2019re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let\u2019s chat \u2013 Apply Today!

\u00A0

Perks

• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Parts Town Pride \u2013 check out our\u00A0virtual tour\u00A0and\u00A0culture!
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Quarterly profit-sharing bonus
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Hybrid\u00A0work schedule\u00A0
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Team member appreciation events and recognition programs
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Volunteer\u00A0opportunities
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Monthly IT stipend
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Casual dress code
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday\u00A0expenses
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away \u2013 don\u2019t worry, we\u2019ve got you covered.

\u00A0

The Job\u00A0at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town\u2019s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

\u00A0

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70\u00A0phone calls/day\u00A0and a steady flow of emails,\u00A0while consistently delivering an exceptional customer experience from start to finish
• Process customer requests,\u00A0involving:\u00A0order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer\u2019s needs

\u00A0

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer\u00A0skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you\u2019re on your\u00A0way
• You have a quality, high speed internet connection at\u00A0home
• You have a genuine positive, outgoing, team spirited, one-for-all\u00A0personality
• You\u2019re an all-star communicator and are proficient in English (both written and verbal). If you\u2019re bilingual, that\u2019s a plus!
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST)\u00A0with flexibility to adjust to different hours as\u00A0needed
  • \u00A0\u00A0\u00A0 Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM\u00A0(EST)!

\u00A0

About Your Future Team

Our team is truly a family unit, we like each other\u2026a lot!\u00A0\u00A0We work hard and play hard together, every day.\u00A0\u00A0Whether it\u2019s a potluck or a team outing we like to have a good time while working.\u00A0\u00A0We also love to let our inner nerd shine; whether you\u2019re nerdy about sports, comic books, cats or baking we can\u2019t wait to get to know you!

At Parts Town, we value\u00A0transparency\u00A0and are committed to ensuring our team members feel appreciated and supported.\u00A0\u00A0\u00A0We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The\u00A0salary\u00A0range for this role is\u00A0$37,348.78 - $50,403.56\u00A0annually ($17.96 \u2013 $24.23\u00A0hourly)\u00A0which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a\u00A0pay\u00A0for performance-company. In addition to base\u00A0pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package\u00A0includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.\u00A0

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

\u00A0

", "hiringOrganization": { "@type": "Organization", "name": "Parts Town", "logo": "https:\/\/app.jobvite.com\/logo\/3576jobvitelogo1515688545678Company_1668190413645.jpg" } "industry": "Customer Service", "identifier": "okjGAfwD", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Fort Wayne", "addressRegion": "Indiana", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Litchfield Park", "addressRegion": "Arizona", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Plattsburgh", "addressRegion": "New York", "addressCountry": "United States" } } ], "title": "Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule) Customer Service Fort Wayne, Indiana Litchfield Park, Arizona Plattsburgh, New York Apply Position at Parts Town See What We’re All AboutAs the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks Parts Town Pride – check out our virtual tour and culture! Quarterly profit-sharing bonus Hybrid work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a GlanceThe Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must! A Typical Day Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc. Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs To Land This Opportunity You have at least 1 year of experience in a face to face or over the phone customer service role You exhibit stellar organizational skills, multi-tasking skills, and computer skills You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!) You know MS Office; you may not be a master but you’re on your way You have a quality, high speed internet connection at home You have a genuine positive, outgoing, team spirited, one-for-all personality You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus! You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)! About Your Future TeamOur team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it’s a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you!At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Parts Town Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-20", "description": "

See What We\u2019re All About

As the fastest-growing distributor of restaurant equipment,\u00A0HVAC\u00A0and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your\u00A0first priority. That\u2019s key. But we\u2019re also looking for unique enthusiasm, high integrity, courage to embrace change\u2026and if you know a few jokes, that puts you on the top of our list!
\u00A0
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We\u2019re more interested in passionate people with fresh ideas from different backgrounds. That\u2019s what keeps us at the top of our game. We\u2019re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain\u2019s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
\u00A0
If you\u2019re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let\u2019s chat \u2013 Apply Today!

\u00A0

Perks

• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Parts Town Pride \u2013 check out our\u00A0virtual tour\u00A0and\u00A0culture!
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Quarterly profit-sharing bonus
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Hybrid\u00A0work schedule\u00A0
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Team member appreciation events and recognition programs
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Volunteer\u00A0opportunities
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Monthly IT stipend
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Casual dress code
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday\u00A0expenses
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away \u2013 don\u2019t worry, we\u2019ve got you covered.

\u00A0

The Job\u00A0at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town\u2019s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

\u00A0

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70\u00A0phone calls/day\u00A0and a steady flow of emails,\u00A0while consistently delivering an exceptional customer experience from start to finish
• Process customer requests,\u00A0involving:\u00A0order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer\u2019s needs

\u00A0

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer\u00A0skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you\u2019re on your\u00A0way
• You have a quality, high speed internet connection at\u00A0home
• You have a genuine positive, outgoing, team spirited, one-for-all\u00A0personality
• You\u2019re an all-star communicator and are proficient in English (both written and verbal). If you\u2019re bilingual, that\u2019s a plus!
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST)\u00A0with flexibility to adjust to different hours as\u00A0needed
  • \u00A0\u00A0\u00A0 Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM\u00A0(EST)!

\u00A0

About Your Future Team

Our team is truly a family unit, we like each other\u2026a lot!\u00A0\u00A0We work hard and play hard together, every day.\u00A0\u00A0Whether it\u2019s a potluck or a team outing we like to have a good time while working.\u00A0\u00A0We also love to let our inner nerd shine; whether you\u2019re nerdy about sports, comic books, cats or baking we can\u2019t wait to get to know you!

At Parts Town, we value\u00A0transparency\u00A0and are committed to ensuring our team members feel appreciated and supported.\u00A0\u00A0\u00A0We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The\u00A0salary\u00A0range for this role is\u00A0$37,348.78 - $50,403.56\u00A0annually ($17.96 \u2013 $24.23\u00A0hourly)\u00A0which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a\u00A0pay\u00A0for performance-company. In addition to base\u00A0pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package\u00A0includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.\u00A0

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

\u00A0

", "hiringOrganization": { "@type": "Organization", "name": "Parts Town", "logo": "https:\/\/app.jobvite.com\/logo\/3576jobvitelogo1515688545678Company_1668190413645.jpg" } "industry": "Customer Service", "identifier": "okjGAfwD", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Fort Wayne", "addressRegion": "Indiana", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Litchfield Park", "addressRegion": "Arizona", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Plattsburgh", "addressRegion": "New York", "addressCountry": "United States" } } ], "title": "Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule) Customer Service Fort Wayne, Indiana Litchfield Park, Arizona Plattsburgh, New York Apply Position at Parts Town See What We’re All AboutAs the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks Parts Town Pride – check out our virtual tour and culture! Quarterly profit-sharing bonus Hybrid work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a GlanceThe Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must! A Typical Day Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc. Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs To Land This Opportunity You have at least 1 year of experience in a face to face or over the phone customer service role You exhibit stellar organizational skills, multi-tasking skills, and computer skills You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!) You know MS Office; you may not be a master but you’re on your way You have a quality, high speed internet connection at home You have a genuine positive, outgoing, team spirited, one-for-all personality You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus! You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)! About Your Future TeamOur team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it’s a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you!At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Parts Town Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-20", "description": "

See What We\u2019re All About

As the fastest-growing distributor of restaurant equipment,\u00A0HVAC\u00A0and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your\u00A0first priority. That\u2019s key. But we\u2019re also looking for unique enthusiasm, high integrity, courage to embrace change\u2026and if you know a few jokes, that puts you on the top of our list!
\u00A0
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We\u2019re more interested in passionate people with fresh ideas from different backgrounds. That\u2019s what keeps us at the top of our game. We\u2019re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain\u2019s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
\u00A0
If you\u2019re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let\u2019s chat \u2013 Apply Today!

\u00A0

Perks

• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Parts Town Pride \u2013 check out our\u00A0virtual tour\u00A0and\u00A0culture!
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Quarterly profit-sharing bonus
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Hybrid\u00A0work schedule\u00A0
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Team member appreciation events and recognition programs
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Volunteer\u00A0opportunities
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Monthly IT stipend
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Casual dress code
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday\u00A0expenses
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away \u2013 don\u2019t worry, we\u2019ve got you covered.

\u00A0

The Job\u00A0at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town\u2019s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

\u00A0

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70\u00A0phone calls/day\u00A0and a steady flow of emails,\u00A0while consistently delivering an exceptional customer experience from start to finish
• Process customer requests,\u00A0involving:\u00A0order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer\u2019s needs

\u00A0

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer\u00A0skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you\u2019re on your\u00A0way
• You have a quality, high speed internet connection at\u00A0home
• You have a genuine positive, outgoing, team spirited, one-for-all\u00A0personality
• You\u2019re an all-star communicator and are proficient in English (both written and verbal). If you\u2019re bilingual, that\u2019s a plus!
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST)\u00A0with flexibility to adjust to different hours as\u00A0needed
  • \u00A0\u00A0\u00A0 Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM\u00A0(EST)!

\u00A0

About Your Future Team

Our team is truly a family unit, we like each other\u2026a lot!\u00A0\u00A0We work hard and play hard together, every day.\u00A0\u00A0Whether it\u2019s a potluck or a team outing we like to have a good time while working.\u00A0\u00A0We also love to let our inner nerd shine; whether you\u2019re nerdy about sports, comic books, cats or baking we can\u2019t wait to get to know you!

At Parts Town, we value\u00A0transparency\u00A0and are committed to ensuring our team members feel appreciated and supported.\u00A0\u00A0\u00A0We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The\u00A0salary\u00A0range for this role is\u00A0$37,348.78 - $50,403.56\u00A0annually ($17.96 \u2013 $24.23\u00A0hourly)\u00A0which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a\u00A0pay\u00A0for performance-company. In addition to base\u00A0pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package\u00A0includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.\u00A0

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

\u00A0

", "hiringOrganization": { "@type": "Organization", "name": "Parts Town", "logo": "https:\/\/app.jobvite.com\/logo\/3576jobvitelogo1515688545678Company_1668190413645.jpg" } "industry": "Customer Service", "identifier": "okjGAfwD", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Fort Wayne", "addressRegion": "Indiana", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Litchfield Park", "addressRegion": "Arizona", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Plattsburgh", "addressRegion": "New York", "addressCountry": "United States" } } ], "title": "Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule) Customer Service Fort Wayne, Indiana Litchfield Park, Arizona Plattsburgh, New York Apply Position at Parts Town See What We’re All AboutAs the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks Parts Town Pride – check out our virtual tour and culture! Quarterly profit-sharing bonus Hybrid work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a GlanceThe Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must! A Typical Day Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc. Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs To Land This Opportunity You have at least 1 year of experience in a face to face or over the phone customer service role You exhibit stellar organizational skills, multi-tasking skills, and computer skills You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!) You know MS Office; you may not be a master but you’re on your way You have a quality, high speed internet connection at home You have a genuine positive, outgoing, team spirited, one-for-all personality You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus! You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)! About Your Future TeamOur team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it’s a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you!At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-20", "description": "

See What We\u2019re All About

As the fastest-growing distributor of restaurant equipment,\u00A0HVAC\u00A0and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your\u00A0first priority. That\u2019s key. But we\u2019re also looking for unique enthusiasm, high integrity, courage to embrace change\u2026and if you know a few jokes, that puts you on the top of our list!
\u00A0
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We\u2019re more interested in passionate people with fresh ideas from different backgrounds. That\u2019s what keeps us at the top of our game. We\u2019re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain\u2019s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
\u00A0
If you\u2019re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let\u2019s chat \u2013 Apply Today!

\u00A0

Perks

• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Parts Town Pride \u2013 check out our\u00A0virtual tour\u00A0and\u00A0culture!
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Quarterly profit-sharing bonus
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Hybrid\u00A0work schedule\u00A0
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Team member appreciation events and recognition programs
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Volunteer\u00A0opportunities
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Monthly IT stipend
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Casual dress code
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday\u00A0expenses
• \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away \u2013 don\u2019t worry, we\u2019ve got you covered.

\u00A0

The Job\u00A0at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town\u2019s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

\u00A0

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70\u00A0phone calls/day\u00A0and a steady flow of emails,\u00A0while consistently delivering an exceptional customer experience from start to finish
• Process customer requests,\u00A0involving:\u00A0order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer\u2019s needs

\u00A0

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer\u00A0skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you\u2019re on your\u00A0way
• You have a quality, high speed internet connection at\u00A0home
• You have a genuine positive, outgoing, team spirited, one-for-all\u00A0personality
• You\u2019re an all-star communicator and are proficient in English (both written and verbal). If you\u2019re bilingual, that\u2019s a plus!
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST)\u00A0with flexibility to adjust to different hours as\u00A0needed
  • \u00A0\u00A0\u00A0 Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM\u00A0(EST)!

\u00A0

About Your Future Team

Our team is truly a family unit, we like each other\u2026a lot!\u00A0\u00A0We work hard and play hard together, every day.\u00A0\u00A0Whether it\u2019s a potluck or a team outing we like to have a good time while working.\u00A0\u00A0We also love to let our inner nerd shine; whether you\u2019re nerdy about sports, comic books, cats or baking we can\u2019t wait to get to know you!

At Parts Town, we value\u00A0transparency\u00A0and are committed to ensuring our team members feel appreciated and supported.\u00A0\u00A0\u00A0We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The\u00A0salary\u00A0range for this role is\u00A0$37,348.78 - $50,403.56\u00A0annually ($17.96 \u2013 $24.23\u00A0hourly)\u00A0which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a\u00A0pay\u00A0for performance-company. In addition to base\u00A0pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package\u00A0includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.\u00A0

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

\u00A0

", "hiringOrganization": { "@type": "Organization", "name": "Parts Town", "logo": "https:\/\/app.jobvite.com\/logo\/3576jobvitelogo1515688545678Company_1668190413645.jpg" } "industry": "Customer Service", "identifier": "okjGAfwD", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Fort Wayne", "addressRegion": "Indiana", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Litchfield Park", "addressRegion": "Arizona", "addressCountry": "United States" } }, { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Plattsburgh", "addressRegion": "New York", "addressCountry": "United States" } } ], "title": "Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule) Customer Service Fort Wayne, Indiana Litchfield Park, Arizona Plattsburgh, New York Apply Position at Parts Town See What We’re All AboutAs the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! Perks Parts Town Pride – check out our virtual tour and culture! Quarterly profit-sharing bonus Hybrid work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered. The Job at a GlanceThe Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must! A Typical Day Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc. Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs To Land This Opportunity You have at least 1 year of experience in a face to face or over the phone customer service role You exhibit stellar organizational skills, multi-tasking skills, and computer skills You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!) You know MS Office; you may not be a master but you’re on your way You have a quality, high speed internet connection at home You have a genuine positive, outgoing, team spirited, one-for-all personality You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus! You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)! About Your Future TeamOur team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it’s a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you!At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email

Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

Customer Service Fort Wayne, Indiana Litchfield Park, Arizona Plattsburgh, New York