Parts Support Representative

In This Role, Your Responsibilities Will Be:

• Respond to customer sales enquiries received via phone, email, or digital channels, ensuring timely, professional, and solution-oriented communication.
• Qualify enquiries to provide the most appropriate customer solutions while adhering to delegation of authority, export compliance requirements, and business policies.
• Partner closely with local sales teams to prioritize activities, support proactive selling initiatives, and contribute to key account planning and customer strategies.
• Identify the most effective replacement part solutions by understanding customer needs and accurately determining correct part numbers.
• Prepare clear, accurate, and technically sound quotations that highlight customer value and business benefits, keeping sales offices informed throughout the process.
• Collaborate with internal teams and cross-functional partners to ensure seamless delivery of customer solutions and service levels that differentiate Emerson from competitors.
• Actively follow up on quotations, support opportunity conversion, and contribute to sales growth.
• Seek continuous improvement opportunities to enhance processes, customer satisfaction, and overall service quality.
  

Who You Are: You build strong relationships and work collaboratively across teams to achieve shared goals. You focus on understanding and anticipating customer needs to deliver solutions that add value and build trust. You communicate clearly and effectively, adapting your approach to different audiences and situations. You demonstrate a results-oriented mindset, taking ownership of your work, following through on commitments, and continuously looking for ways to improve outcomes.
For This Role, You Will Need:

• Experience supporting sales, customer service, or commercial operations in a structured, fast-paced environment.
• The ability to interpret customer requirements and translate them into accurate, value-driven solutions.
• Strong English and German communication skills, both written and verbal, with a customer-focused mindset
• Attention to detail and the ability to manage multiple priorities while meeting deadlines.
• Comfort working with digital tools, systems, and data to support enquiry management and order processing.
• A collaborative approach and willingness to work across functions and geographies.
  

Preferred Qualifications That Set You Apart:

• An engineering degree or equivalent experience supporting industrial, manufacturing, or engineered product environments.
• Familiarity with quotation processes, order management, or aftermarket/parts support.
• Exposure to international or cross-cultural sales organizations.
• A continuous improvement mindset with ideas for enhancing customer experience and internal processes.
  

Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We also recognize the importance of employee wellbeing and flexibility, offering an accessible workplace, commuting support, opportunities for sport activities and the possibility of partial remote work, depending on role requirements.