Overnight Assistant Client Care Supervisor

Overnight Assistant Client Care Supervisor

Overnight Assistant Client Care Supervisor

Internal Promotion Opportunity | Veterinary Specialty Hospital – North CountySan Marcos, California$24.00–$27.50/hour

Internal Promotion Opportunity | Veterinary Specialty Hospital – North CountySan Marcos, California$24.00–$27.50/hour

Internal Promotion Opportunity | Veterinary Specialty Hospital – North CountySan Marcos, California$24.00–$27.50/hour

Schedule: Monday–Friday | 6:00 PM–2:30 AMWednesdays may adjust to 2:00 PM–10:30 PM as needed to participate in leadership meetings.

Schedule: Monday–Friday | 6:00 PM–2:30 AMWednesdays may adjust to 2:00 PM–10:30 PM as needed to participate in leadership meetings.

Schedule: Monday–Friday | 6:00 PM–2:30 AMWednesdays may adjust to 2:00 PM–10:30 PM as needed to participate in leadership meetings.

Take the next step in your leadership career at Veterinary Specialty Hospital – North County. We are excited to offer an internal promotion opportunity for an Overnight Assistant Client Care Supervisor to provide hands-on leadership and support for our Client Care team during overnight operations.

Take the next step in your leadership career at Veterinary Specialty Hospital – North County. We are excited to offer an internal promotion opportunity for an Overnight Assistant Client Care Supervisor to provide hands-on leadership and support for our Client Care team during overnight operations.

Take the next step in your leadership career at Veterinary Specialty Hospital – North County. We are excited to offer an internal promotion opportunity for an Overnight Assistant Client Care Supervisor to provide hands-on leadership and support for our Client Care team during overnight operations.

This role is ideal for a current team member who is ready to grow their supervisory skills while remaining closely connected to day-to-day Client Care operations. You'll provide real-time guidance, help coordinate workflows, support client escalations, mentor team members, and serve as an important communication link between Client Care and our clinical teams.

This role is ideal for a current team member who is ready to grow their supervisory skills while remaining closely connected to day-to-day Client Care operations. You'll provide real-time guidance, help coordinate workflows, support client escalations, mentor team members, and serve as an important communication link between Client Care and our clinical teams.

This role is ideal for a current team member who is ready to grow their supervisory skills while remaining closely connected to day-to-day Client Care operations. You'll provide real-time guidance, help coordinate workflows, support client escalations, mentor team members, and serve as an important communication link between Client Care and our clinical teams.

Why This Opportunity

Why This Opportunity

Why This Opportunity

Why This Opportunity

The Overnight Assistant Client Care Supervisor will provide a consistent leadership presence during evening and overnight hours. You'll help ensure the Client Care Specialist team has the direction, communication, and resources needed to support our clients, patients, and hospital teams.

The Overnight Assistant Client Care Supervisor will provide a consistent leadership presence during evening and overnight hours. You'll help ensure the Client Care Specialist team has the direction, communication, and resources needed to support our clients, patients, and hospital teams.

The Overnight Assistant Client Care Supervisor will provide a consistent leadership presence during evening and overnight hours. You'll help ensure the Client Care Specialist team has the direction, communication, and resources needed to support our clients, patients, and hospital teams.

This is an opportunity to build leadership experience while making an immediate impact within a hospital and team you already know.

This is an opportunity to build leadership experience while making an immediate impact within a hospital and team you already know.

This is an opportunity to build leadership experience while making an immediate impact within a hospital and team you already know.

In Your Day-to-Day, You Will

In Your Day-to-Day, You Will

In Your Day-to-Day, You Will

In Your Day-to-Day, You Will

Provide visible, hands-on leadership and real-time problem solving for the Client Care team during overnight operations.

Provide visible, hands-on leadership and real-time problem solving for the Client Care team during overnight operations.

Provide visible, hands-on leadership and real-time problem solving for the Client Care team during overnight operations.

Support phones, lobby flow, client communication, patient intake and discharge, and other Client Care workflows.

Support phones, lobby flow, client communication, patient intake and discharge, and other Client Care workflows.

Support phones, lobby flow, client communication, patient intake and discharge, and other Client Care workflows.

Coordinate communication between Client Care, Emergency, Specialty, Nursing, Pharmacy, and hospital leadership.

Coordinate communication between Client Care, Emergency, Specialty, Nursing, Pharmacy, and hospital leadership.

Coordinate communication between Client Care, Emergency, Specialty, Nursing, Pharmacy, and hospital leadership.

Assist with onboarding, training, mentoring, and reinforcing department workflows and service expectations.

Assist with onboarding, training, mentoring, and reinforcing department workflows and service expectations.

Assist with onboarding, training, mentoring, and reinforcing department workflows and service expectations.

Provide timely, constructive coaching and feedback while escalating concerns to Client Care leadership when appropriate.

Provide timely, constructive coaching and feedback while escalating concerns to Client Care leadership when appropriate.

Provide timely, constructive coaching and feedback while escalating concerns to Client Care leadership when appropriate.

Monitor staffing, shift coverage, breaks, workflow balance, and team communication throughout the shift.

Monitor staffing, shift coverage, breaks, workflow balance, and team communication throughout the shift.

Monitor staffing, shift coverage, breaks, workflow balance, and team communication throughout the shift.

Support escalated client concerns while helping maintain a compassionate, professional, and consistent client experience.

Support escalated client concerns while helping maintain a compassionate, professional, and consistent client experience.

Support escalated client concerns while helping maintain a compassionate, professional, and consistent client experience.

Reinforce Client Care procedures, identify workflow gaps, and partner with leadership on process improvements, department communication, documentation, and follow-up.