Job description
Description
Position Purpose Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.
Essential Job Functions
- Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
- Always remember to smile.
- Verbally communicate to server the table number sat and the number of guests.
- Politely take guests to table. Hand them menus, a wine list, and inform them who their server will be. Inform guests of specials and leave with a courteous greeting.
- Clean and display proper menus before, during, and after shift.
- Check floor for debris, sweep and use carpet sweeper if necessary.
- Assist wait staff and bus staff as needed.
- Ability to lift up to 35 pounds unassisted on occasion.
- Assist with to-go orders.
- Thank all guests graciously and invite them to return.
- Perform other duties as assigned per Manager.
- Perform other duties as assigned.
Position Requirements
- Previous hospitality experience is preferred but not necessary.
- Able to read, write and speak verbally in English.
- Excellent communication skills and familiarity with the hospitality industry.
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public.
- Ability to work a flexible schedule including days, nights, weekends and holidays.
Reporting Relationship F/B Manager and Assistant F/B Manager.
Exemption Status Non-Exempt.
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.