Job description
JOB RESPONSIBILITIES:
Conduct thorough eye examinations and prescribe lenses or visual aids based on diagnosis.
Provide consultation and recommend appropriate lens and frame options based on customers' lifestyle and needs.
Ensure accurate prescription measurements and lens fitting.
Maintain proper documentation and ensure compliance with optical and healthcare standards.
Support sales team with product knowledge and customer education.
Achieve monthly individual and outlet KPIs related to consultation conversion rate, product recommendation uptake, and customer retention.
Maintain professionalism in delivering excellent customer service.
JOB REQUIREMENTS:
Diploma/ Degree in Optometry or Opticianry is preferred.
Registration with the Malaysian Optical Council (MOC) and a valid APC is an added advantage, but not mandatory.
Candidates with 1-3 years of practical experience in optical retail or opticianry (without formal qualification) are strongly encouraged to apply.
Willingness to work retail shifts, weekends, and public holidays. (5-days per week, long hour shift with OT)
Excellent interpersonal and communication skills.
Fresh graduates are encouraged to apply.
PERSONAL TRAITS:
Positive attitude and proactive mindset
Professional, friendly, and customer-focused.
Excellent communication and interpersonal skills.
Self-disciplined and dependable.
Eager to learn and continuously improve.