Optical Dispenser

Job Summary:
Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.

Essential Responsibilities:

• Patient Procedures and Activities:





• Assemble patient education materials.





• Assist provider in patient examinations and procedures.





• Consult with provider concerning procedures and patient condition.





• Complete patient forms and records.










• Laboratories:





• Clean work area. Attach temples to frames.





• Cut lenses to specified size and shape.





• Fit finished lenses into frames.





• Handle computer printouts.





• Inspect lenses and eyeglasses to verify correct processing of prescription.





• Investigate lost, misplaced or incorrectly filled prescription orders.





• Package eyeglasses in containers for courier pick up.





• Refine shape of lenses by smoothing edges.





• Adjust patient eyeglass frames.





• Assist patient in selecting optical items.





• Examine eyeglasses from laboratory.





• Make minor repairs and adjustments to eyeglasses.





• Maintain optical supplies.





• Measure patient facial features.





• Receive and ship finished eyeglasses.


• Materials and Supplies:



• Fill request for equipment and supplies.



• Maintain and order supplies.



• Maintain records of material usage/inventory levels.



• Clear paper jams and performs routine maintenance.



• Operate copier equipment.






• Administrative and other:



• Collect and compile cumulative data and statistics.



• Maintain department logs.



• Answer telephones and take messages.



• Orient and train new or less experienced personnel.



• Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.



• Locate personnel by paging system or beeper.



• Attend conferences, meetings and in-service training programs.



• Assume other activities and responsibilities from time to time as directed.



• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.



• Assists members with the selection of frames and lenses.



• Takes orders for eyewear and miscellaneous optical items.



• Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required. Takes facial measurements of members to fit eyewear needs.



• Provides members with information regarding eyewear, product options and eyewear services. Manages and resolves member eyewear complaints.



• Creates and maintains neat, attractive and sales effective frame displays.



• Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.



• Returns re-called frames/optical items by specified due dates. Inspects eyeglasses to insure conformance with prescribed/ordered specifications.



• Processes jobs in bench room.



• Contacts members, optical lab and clinics concerning eyewear orders and prescriptions. Determines member vision eligibility and benefits.



• Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department.



• Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.



• May perform other duties as required.