Operations Supervisor

Operations Supervisor Location: Lekki, LagosIndustry: Hospitality (Beach Resort)Employment Type: Full-timeMonthly Salary: 400,000Experience Required: Minimum of 5 years (must be in the hospitality/beach resort sector) Work Schedule: 6:00 AM start time, one day off per weekAccommodation: Provided About the Role We are seeking a results-driven and experienced Operations Supervisor to oversee daily operations and ensure seamless performance across our premium beach resort facilities in Lekki. The ideal candidate must have a strong background in hospitality operations particularly within the beach or resort environment and demonstrate proven ability in team leadership, service excellence, and operational management. This position requires a hands-on professional who is organized, proactive, and committed to delivering outstanding guest experiences while maintaining operational efficiency and compliance with company standards. Key Responsibilities Operations Oversight: Supervise and coordinate daily activities across departments such as front office, housekeeping, maintenance, and food & beverage to ensure smooth and efficient resort operations.Staff Supervision & Training: Lead, coach, and evaluate team members to uphold high service standards. Prepare rosters and manage staff schedules effectively.Guest Experience Management: Serve as a key contact for guest inquiries and complaints, ensuring timely and professional resolution to maintain exceptional guest satisfaction.Quality & Safety Compliance: Enforce company policies, health and safety protocols, and quality benchmarks to ensure a safe and premium environment for guests and staff.Budgeting & Reporting: Manage operational budgets, track performance indicators, monitor inventory, and generate regular reports for management.Process Improvement: Identify inefficiencies, recommend improvements, and implement corrective actions to enhance productivity and profitability.Interdepartmental Coordination: Maintain effective communication between departments and senior management to ensure smooth execution of daily operations and company objectives. Qualifications & Requirements Experience: Minimum of 5 years of proven supervisory or operations experience in the hospitality/beach resort sector.Education: Bachelors Degree in Hospitality Management, Business Administration, Operations Management, or a related discipline.Skills:Excellent leadership, interpersonal, and team management skills.Strong communication, organizational, and decision-making abilities.Proficiency in Microsoft Office Suite and operations management tools.Analytical thinking and problem-solving capability.Physical Demands: Ability to work outdoors for extended periods and handle light physical tasks associated with equipment setup and resort operations.Attributes: Highly adaptable, proactive, and able to manage multiple priorities in a dynamic and guest-focused environment. Compensation & Benefits Competitive monthly salary: 400,000Performance-based incentivesHealth insurance coverageStaff accommodation providedOngoing training and career development opportunitiesExposure to structured and large-scale hospitality operations How to Apply Interested and qualified candidates should apply by submitting their updated CV and a brief cover letter to: https://www.mysigma.io/jobs/operations-supervisor-2/ using the subject line: Operations Supervisor Beach Resort (Lekki)

Operations Supervisor

Operations Supervisor

Location: Lekki, LagosIndustry: Hospitality (Beach Resort)Employment Type: Full-timeMonthly Salary: 400,000Experience Required: Minimum of 5 years (must be in the hospitality/beach resort sector) Work Schedule: 6:00 AM start time, one day off per weekAccommodation: Provided

Location:Industry:Employment Type:Monthly Salary:Experience Required:Work Schedule:Accommodation:

About the Role

About the Role

We are seeking a results-driven and experienced Operations Supervisor to oversee daily operations and ensure seamless performance across our premium beach resort facilities in Lekki. The ideal candidate must have a strong background in hospitality operations particularly within the beach or resort environment and demonstrate proven ability in team leadership, service excellence, and operational management. This position requires a hands-on professional who is organized, proactive, and committed to delivering outstanding guest experiences while maintaining operational efficiency and compliance with company standards.

Operations SupervisorThe ideal candidate must have a strong background in hospitality operationsparticularly within thebeach or resort environmentand demonstrate proven ability in team leadership, service excellence, and operational management.This position requires a hands-on professional who is organized, proactive, and committed to delivering outstanding guest experiences while maintaining operational efficiency and compliance with company standards.

Key Responsibilities

Key Responsibilities

• Operations Oversight: Supervise and coordinate daily activities across departments such as front office, housekeeping, maintenance, and food & beverage to ensure smooth and efficient resort operations.

Operations Oversight: Supervise and coordinate daily activities across departments such as front office, housekeeping, maintenance, and food & beverage to ensure smooth and efficient resort operations.

Operations Oversight:

• Staff Supervision & Training: Lead, coach, and evaluate team members to uphold high service standards. Prepare rosters and manage staff schedules effectively.

Staff Supervision & Training: Lead, coach, and evaluate team members to uphold high service standards. Prepare rosters and manage staff schedules effectively.

Staff Supervision & Training:

• Guest Experience Management: Serve as a key contact for guest inquiries and complaints, ensuring timely and professional resolution to maintain exceptional guest satisfaction.

Guest Experience Management: Serve as a key contact for guest inquiries and complaints, ensuring timely and professional resolution to maintain exceptional guest satisfaction.

Guest Experience Management:

• Quality & Safety Compliance: Enforce company policies, health and safety protocols, and quality benchmarks to ensure a safe and premium environment for guests and staff.

Quality & Safety Compliance: Enforce company policies, health and safety protocols, and quality benchmarks to ensure a safe and premium environment for guests and staff.

Quality & Safety Compliance:

• Budgeting & Reporting: Manage operational budgets, track performance indicators, monitor inventory, and generate regular reports for management.

Budgeting & Reporting: Manage operational budgets, track performance indicators, monitor inventory, and generate regular reports for management.

Budgeting & Reporting:

• Process Improvement: Identify inefficiencies, recommend improvements, and implement corrective actions to enhance productivity and profitability.

Process Improvement: Identify inefficiencies, recommend improvements, and implement corrective actions to enhance productivity and profitability.

Process Improvement:

• Interdepartmental Coordination: Maintain effective communication between departments and senior management to ensure smooth execution of daily operations and company objectives.

Interdepartmental Coordination: Maintain effective communication between departments and senior management to ensure smooth execution of daily operations and company objectives.

Interdepartmental Coordination:

Qualifications & Requirements

Qualifications & Requirements

• Experience: Minimum of 5 years of proven supervisory or operations experience in the hospitality/beach resort sector.

Experience: Minimum of 5 years of proven supervisory or operations experience in the hospitality/beach resort sector.

Experience:5 years of proven supervisory or operations experiencehospitality/beach resort sector

• Education: Bachelors Degree in Hospitality Management, Business Administration, Operations Management, or a related discipline.

Education: Bachelors Degree in Hospitality Management, Business Administration, Operations Management, or a related discipline.

Education:Hospitality ManagementBusiness AdministrationOperations Management

• Skills:Excellent leadership, interpersonal, and team management skills.Strong communication, organizational, and decision-making abilities.Proficiency in Microsoft Office Suite and operations management tools.Analytical thinking and problem-solving capability.

Skills:

• Excellent leadership, interpersonal, and team management skills.

Excellent leadership, interpersonal, and team management skills.

• Strong communication, organizational, and decision-making abilities.

Strong communication, organizational, and decision-making abilities.

• Proficiency in Microsoft Office Suite and operations management tools.

Proficiency in Microsoft Office Suite and operations management tools.

• Analytical thinking and problem-solving capability.

Analytical thinking and problem-solving capability.

• Physical Demands: Ability to work outdoors for extended periods and handle light physical tasks associated with equipment setup and resort operations.

Physical Demands: Ability to work outdoors for extended periods and handle light physical tasks associated with equipment setup and resort operations.

Physical Demands:

• Attributes: Highly adaptable, proactive, and able to manage multiple priorities in a dynamic and guest-focused environment.

Attributes: Highly adaptable, proactive, and able to manage multiple priorities in a dynamic and guest-focused environment.

Attributes:

Compensation & Benefits

Compensation & Benefits

• Competitive monthly salary: 400,000

Competitive monthly salary: 400,000

400,000

• Performance-based incentives

Performance-based incentives

• Health insurance coverage

Health insurance coverage

• Staff accommodation provided

Staff accommodation provided

• Ongoing training and career development opportunities

Ongoing training and career development opportunities

• Exposure to structured and large-scale hospitality operations

Exposure to structured and large-scale hospitality operations

How to Apply

How to Apply

Interested and qualified candidates should apply by submitting their updated CV and a brief cover letter to: https://www.mysigma.io/jobs/operations-supervisor-2/ using the subject line: Operations Supervisor Beach Resort (Lekki)

updated CVbrief cover letterhttps://www.mysigma.io/jobs/operations-supervisor-2/Operations Supervisor Beach Resort (Lekki)

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