Operations Supervisor

Marriott InternationalPittsburgh, PA, USMid Level

Activeverified 14h ago

Job description

Description

OPEN AVAILABILITY REQUIRED

This role you will be required to learn Housekeeping, Front Desk, as well as the Bistro.

As a Operations Supervisor at Concord Hospitality, you will lead your team members in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

Inspect rooms to ensure they maintain the high quality and standards of a Marriott hotel
Cover shifts where needed in The Bistro, Front desk, and housekeeping

Provide the highest quality of service to guests at all times

Check guests in and out efficiently and in a friendly manner

Handle guest mail and messages with professionalism and accuracy

Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies

Take reservations and manage room blocks and special requests

Answer switchboard calls following proper telephone etiquette standards

Monitor room availability and assist AGM/GM with yield management and restrictions

Handle guest safe deposits per established procedures

Keep the lobby and desk area clean and presentable

Maintain thorough knowledge of emergency and security procedures

Qualifications

High school diploma or equivalent required; hospitality or supervisory experience preferred

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Ability to multitask and remain professional in a fast-paced environment

Detail-oriented with strong organizational skills

Flexibility to work varied shifts, including evenings, weekends, and holidays

Commitment to delivering outstanding guest service

Benefits (Full-Time Associates Only)

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-managed hotels

Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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