Operations Program Manager - Insurance Specialty

Customer Success ManagerAtlanta, GAfull time
ActiveVerified 11h ago

Job description

The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.
Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.
Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week. Responsibilities · Responsible for the quality and efficiency of a team of insurance certificate verification specialists · Conduct ongoing training for insurance verification specialists · Create and maintain training and user guide articles on processes and procedures · Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features · Translate insurance requirements into product offerings and recognize gaps · Be a driving force for product enhancements and efficiencies · Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires · Participate in various company initiatives and projects as requested · Build and maintain strong internal relationships with different departments within the company (we are a team!) · Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words) If you have the following you might be a good fit! · 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus) · Product Management or Project Management experience highly encouraged · Strong understanding on how to read and interpret Certificates of Insurance · Experience training and coaching a team of operational specialists to be the best and do their best · Experience working with customers to understand their needs or help address questions or issues · Experience in insurtech or procurement technology is a plus · Enjoy working in a collaborative environment · Open to feedback · Comfortable conducting analysis and pulling together regular metrics · Have a can-do attitude even when you may not know the answer but you will figure it out · Mutli-tasker extraordinaire · Open to change on a regular basis (every day is different!) · Strong written and verbal communication skills · Not afraid to ask questions · Skilled at organizing and prioritizing tasks We are not looking for: · Someone to sit on the sidelines · Likes to work independently · Enjoys doing the same work everyday · Closed minded

Similar jobs

Your JobThe Georgia-Pacific IT team is seeking business-savvy technical minded interns to join our team, this upcoming Summer 2027 in Atlanta, GA. This will be a 12-week onsite internship opportunity that runs from late May to mid-August 2027. Koch Industries has been consistently selected as one of the top 100 Internship Programs in the U.S by WayUp! Want to know what it’s like to intern at Koch? Click Here! What You Will DoAt Georgia-Pacific, we recognize that great people deliver great value. Within our Early Career programs, our focus is to recruit Contribution Motivated individuals who want to own their career development and deliver superior returns within our organization. Our Internship Program may consist of the below roles: Business Analyst InternAnalyze business processes and stakeholder needs to identify opportunities for improvement and value creation.Document requirements, workflows, and testing activities that support successful technology and process solutions.Collaborate across business and IT teams to ensure solutions align with customer needs and business objectives. Product Owner InternSupport the development and prioritization of product features that deliver value to customers and the business.Translate stakeholder feedback and business needs into user stories, requirements, and backlog items.Partner with cross-functional teams to support product planning, delivery, and continuous improvement efforts. Our interns work alongside our employees to solve real problems and offer insights that benefit society through improving our products and services. In addition to being a contributor on their team, interns at Koch Companies learn about our unique Principle-Based Management culture, enjoy a variety of networking events to promote lasting career connections, and participate in our #LifeAtKoch Challenge. These are just a few key aspects of our internship program. Who You Are (Basic Qualifications)Enrolled in a college degree program or alternative program. (e.g., 4-year university, 2-year technical college program, certificate program, upskilling program, etc.) Eligible for full-time employment on or before Summer 2029. Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship after graduation.Strong organization, prioritization, and problem-solving capabilities.Experience with Microsoft 365 tools (Excel, PowerPoint, Teams, Word) and a willingness to learn new technologies and business processes quickly.What Will Put You AheadEligible for full-time employment on or before Summer 2028. Experience gathering, analyzing, and translating business requirements into actionable work items, user stories, or process improvements. Exposure to Agile ways of working, including sprint planning, backlog management, user stories, and cross-functional team collaboration.Experience leading or coordinating projects, including planning, risk identification, stakeholder communication, and status reporting.Familiarity with tools such as Azure DevOps, Microsoft Planner, Power BI, Power Platform, or other technology delivery and reporting platforms.Internship, co-op, capstone, or leadership experience demonstrating initiative, problem-solving, communication, and the ability to drive results through others.Familiarity with Principle Based Management concepts.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.Who We AreAs a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

Koch
Intern
Verified Sep 23, 2026Posted 27 days ago

Your JobThe Georgia-Pacific IT team is seeking business-savvy technical minded interns to join our team, this upcoming Summer 2027 in Atlanta, GA. This will be a 12-week onsite internship opportunity that runs from late May to mid-August 2027. Koch Industries has been consistently selected as one of the top 100 Internship Programs in the U.S by WayUp! Want to know what it’s like to intern at Koch? Click Here! What You Will DoAt Georgia-Pacific, we recognize that great people deliver great value. Within our Early Career programs, our focus is to recruit Contribution Motivated individuals who want to own their career development and deliver superior returns within our organization. Our Internship Program may consist of the below roles: Business Analyst InternAnalyze business processes and stakeholder needs to identify opportunities for improvement and value creation.Document requirements, workflows, and testing activities that support successful technology and process solutions.Collaborate across business and IT teams to ensure solutions align with customer needs and business objectives. Product Owner InternSupport the development and prioritization of product features that deliver value to customers and the business.Translate stakeholder feedback and business needs into user stories, requirements, and backlog items.Partner with cross-functional teams to support product planning, delivery, and continuous improvement efforts. Our interns work alongside our employees to solve real problems and offer insights that benefit society through improving our products and services. In addition to being a contributor on their team, interns at Koch Companies learn about our unique Principle-Based Management culture, enjoy a variety of networking events to promote lasting career connections, and participate in our #LifeAtKoch Challenge. These are just a few key aspects of our internship program. Who You Are (Basic Qualifications)Enrolled in a college degree program or alternative program. (e.g., 4-year university, 2-year technical college program, certificate program, upskilling program, etc.) Eligible for full-time employment on or before Summer 2029. Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship after graduation.Strong organization, prioritization, and problem-solving capabilities.Experience with Microsoft 365 tools (Excel, PowerPoint, Teams, Word) and a willingness to learn new technologies and business processes quickly.What Will Put You AheadEligible for full-time employment on or before Summer 2028. Experience gathering, analyzing, and translating business requirements into actionable work items, user stories, or process improvements. Exposure to Agile ways of working, including sprint planning, backlog management, user stories, and cross-functional team collaboration.Experience leading or coordinating projects, including planning, risk identification, stakeholder communication, and status reporting.Familiarity with tools such as Azure DevOps, Microsoft Planner, Power BI, Power Platform, or other technology delivery and reporting platforms.Internship, co-op, capstone, or leadership experience demonstrating initiative, problem-solving, communication, and the ability to drive results through others.Familiarity with Principle Based Management concepts.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.Who We AreAs a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

Koch
Intern
Verified Sep 21, 2026Posted last month

Your JobThe Georgia-Pacific IT team is seeking business-savvy technical minded interns to join our team, this upcoming Summer 2027 in Atlanta, GA. This will be a 12-week onsite internship opportunity that runs from late May to mid-August 2027. Koch Industries has been consistently selected as one of the top 100 Internship Programs in the U.S by WayUp! Want to know what it’s like to intern at Koch? Click Here! What You Will DoAt Georgia-Pacific, we recognize that great people deliver great value. Within our Early Career programs, our focus is to recruit Contribution Motivated individuals who want to own their career development and deliver superior returns within our organization. Our Internship Program may consist of the below roles: Business Analyst InternAnalyze business processes and stakeholder needs to identify opportunities for improvement and value creation.Document requirements, workflows, and testing activities that support successful technology and process solutions.Collaborate across business and IT teams to ensure solutions align with customer needs and business objectives. Product Owner InternSupport the development and prioritization of product features that deliver value to customers and the business.Translate stakeholder feedback and business needs into user stories, requirements, and backlog items.Partner with cross-functional teams to support product planning, delivery, and continuous improvement efforts. Our interns work alongside our employees to solve real problems and offer insights that benefit society through improving our products and services. In addition to being a contributor on their team, interns at Koch Companies learn about our unique Principle-Based Management culture, enjoy a variety of networking events to promote lasting career connections, and participate in our #LifeAtKoch Challenge. These are just a few key aspects of our internship program. Who You Are (Basic Qualifications)Enrolled in a college degree program or alternative program. (e.g., 4-year university, 2-year technical college program, certificate program, upskilling program, etc.) Eligible for full-time employment on or before Summer 2029. Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship after graduation.Strong organization, prioritization, and problem-solving capabilities.Experience with Microsoft 365 tools (Excel, PowerPoint, Teams, Word) and a willingness to learn new technologies and business processes quickly.What Will Put You AheadEligible for full-time employment on or before Summer 2028. Experience gathering, analyzing, and translating business requirements into actionable work items, user stories, or process improvements. Exposure to Agile ways of working, including sprint planning, backlog management, user stories, and cross-functional team collaboration.Experience leading or coordinating projects, including planning, risk identification, stakeholder communication, and status reporting.Familiarity with tools such as Azure DevOps, Microsoft Planner, Power BI, Power Platform, or other technology delivery and reporting platforms.Internship, co-op, capstone, or leadership experience demonstrating initiative, problem-solving, communication, and the ability to drive results through others.Familiarity with Principle Based Management concepts.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.Who We AreAs a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

Koch
Intern
Verified Sep 21, 2026Posted last month

Your JobThe Georgia-Pacific IT team is seeking business-savvy technical minded interns to join our team, this upcoming Summer 2027 in Atlanta, GA. This will be a 12-week onsite internship opportunity that runs from late May to mid-August 2027. Koch Industries has been consistently selected as one of the top 100 Internship Programs in the U.S by WayUp! Want to know what it’s like to intern at Koch? Click Here! What You Will DoAt Georgia-Pacific, we recognize that great people deliver great value. Within our Early Career programs, our focus is to recruit Contribution Motivated individuals who want to own their career development and deliver superior returns within our organization. Our Internship Program may consist of the below roles: Business Analyst InternAnalyze business processes and stakeholder needs to identify opportunities for improvement and value creation.Document requirements, workflows, and testing activities that support successful technology and process solutions.Collaborate across business and IT teams to ensure solutions align with customer needs and business objectives. Product Owner InternSupport the development and prioritization of product features that deliver value to customers and the business.Translate stakeholder feedback and business needs into user stories, requirements, and backlog items.Partner with cross-functional teams to support product planning, delivery, and continuous improvement efforts. Our interns work alongside our employees to solve real problems and offer insights that benefit society through improving our products and services. In addition to being a contributor on their team, interns at Koch Companies learn about our unique Principle-Based Management culture, enjoy a variety of networking events to promote lasting career connections, and participate in our #LifeAtKoch Challenge. These are just a few key aspects of our internship program. Who You Are (Basic Qualifications)Enrolled in a college degree program or alternative program. (e.g., 4-year university, 2-year technical college program, certificate program, upskilling program, etc.) Eligible for full-time employment on or before Summer 2029. Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship after graduation.Strong organization, prioritization, and problem-solving capabilities.Experience with Microsoft 365 tools (Excel, PowerPoint, Teams, Word) and a willingness to learn new technologies and business processes quickly.What Will Put You AheadEligible for full-time employment on or before Summer 2028. Experience gathering, analyzing, and translating business requirements into actionable work items, user stories, or process improvements. Exposure to Agile ways of working, including sprint planning, backlog management, user stories, and cross-functional team collaboration.Experience leading or coordinating projects, including planning, risk identification, stakeholder communication, and status reporting.Familiarity with tools such as Azure DevOps, Microsoft Planner, Power BI, Power Platform, or other technology delivery and reporting platforms.Internship, co-op, capstone, or leadership experience demonstrating initiative, problem-solving, communication, and the ability to drive results through others.Familiarity with Principle Based Management concepts.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.Who We AreAs a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

Koch
Intern
Verified Sep 21, 2026Posted 23 days ago