Operations Manager

Active

Job description

Zones LLC. Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-11-06", "description": "

Company Overview:

\u00A0When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there\u2019s\u00A0really only\u00A0one: Zones \u2013 First Choice for IT.TM\u00A0

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data\u00A0Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on\u00A0Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

To manage the performance of Level 1 and Level 2 services &\u00A0support\u00A0clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations\u00A0in regard to\u00A0performance, meeting defined metrics/benchmarks, and that standards and processes are followed\u00A0to provide effective customer service and meet requirements.\u00A0

What you\u2019ll do as the\u00A0(Operation Manager):

The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
An ability to balance and plan the short-term actions of the team.
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
Provide regular\u00A0feedback\u00A0based on the periodic performance review.
Motivate\u00A0team through timely rewards &\u00A0recognition.
Mentor and coach team and staff.
Ensure staff compliance with company policies and measures.
Knowledge on Service management concepts \u2013 namely Tools and technique.
Ability to maintain high confidentiality with sensitive information and data and display integrity.
Experience in effectively interacting with employees or leadership team from internal or client organization.
Proactively manages risk and maintains proper\u00A0documentation.
Ability to adapt quickly to changing priorities and conditions
Should be able to lead from front with no/minimum guidance\u00A0

What\u00A0you will\u00A0bring to the team:

Experience \u2013 Minimum\u00A012\u00A0years with minimum\u00A05\u00A0years\u00A0years\u00A0in an Ops. Manager role.
Education \u2013 Preferably PG / minimum Graduation in any discipline.
Certification \u2013 ITIL & Six Sigma Certified
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
The ability to manage time effectively while setting the tone of the team through\u00A0modeling\u00A0and leadership.
Proven abilities to work with data,\u00A0analyze\u00A0and draw inferences from the data available
Ability to articulate effectively while reporting, creating minutes and action plans

Zones offers a comprehensive Benefits package.

While we are committed to providing top-tier solutions, we\u2019re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job \u2013 it's an exciting careers immersed in an inventive, collaborative culture. If you\u2019re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

\u00A0

", "hiringOrganization": { "@type": "Organization", "name": "Zones LLC.", "logo": "https:" }, "employmentType": "Full-Time Regular Employee", "industry": "Professional Services", "identifier": "ojbRyfwD", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "India" } } ], "title": "Operations Manager", "baseSalary": { "@type": "MonetaryAmount", "currency": "INR", "value": { "@type": "QuantitativeValue", "minValue": "1900000", "maxValue": "2000000", "unitText": "Annually" } } } Operations Manager Professional Services Bangalore, India Salary: INR 1900000 - 2000000 Annually Apply Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.Position Overview:To manage the performance of Level 1 and Level 2 services & support clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements. What you’ll do as the (Operation Manager):The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.An ability to balance and plan the short-term actions of the team.Knowledge and understanding of all relevant industry standards.Knowledge and understanding of best practices for service management.Strong communication skills, including the ability to be influential and persuasive with stakeholders.Provide regular feedback based on the periodic performance review.Motivate team through timely rewards & recognition.Mentor and coach team and staff.Ensure staff compliance with company policies and measures.Knowledge on Service management concepts – namely Tools and technique.Ability to maintain high confidentiality with sensitive information and data and display integrity.Experience in effectively interacting with employees or leadership team from internal or client organization.Proactively manages risk and maintains proper documentation.Ability to adapt quickly to changing priorities and conditionsShould be able to lead from front with no/minimum guidance What you will bring to the team:Experience – Minimum 12 years with minimum 5 years years in an Ops. Manager role.Education – Preferably PG / minimum Graduation in any discipline.Certification – ITIL & Six Sigma CertifiedAn ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.The ability to manage time effectively while setting the tone of the team through modeling and leadership.Proven abilities to work with data, analyze and draw inferences from the data availableAbility to articulate effectively while reporting, creating minutes and action plansZones offers a comprehensive Benefits package. While we are committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value, they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Powered by Jobvite

Zones LLC. Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-11-06", "description": "

Company Overview:

Position Overview:

What you\u2019ll do as the\u00A0(Operation Manager):

The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
An ability to balance and plan the short-term actions of the team.
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
Provide regular\u00A0feedback\u00A0based on the periodic performance review.
Motivate\u00A0team through timely rewards &\u00A0recognition.
Mentor and coach team and staff.
Ensure staff compliance with company policies and measures.
Knowledge on Service management concepts \u2013 namely Tools and technique.
Ability to maintain high confidentiality with sensitive information and data and display integrity.
Experience in effectively interacting with employees or leadership team from internal or client organization.
Proactively manages risk and maintains proper\u00A0documentation.
Ability to adapt quickly to changing priorities and conditions
Should be able to lead from front with no/minimum guidance\u00A0

What\u00A0you will\u00A0bring to the team:

Experience \u2013 Minimum\u00A012\u00A0years with minimum\u00A05\u00A0years\u00A0years\u00A0in an Ops. Manager role.
Education \u2013 Preferably PG / minimum Graduation in any discipline.
Certification \u2013 ITIL & Six Sigma Certified
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
The ability to manage time effectively while setting the tone of the team through\u00A0modeling\u00A0and leadership.
Proven abilities to work with data,\u00A0analyze\u00A0and draw inferences from the data available
Ability to articulate effectively while reporting, creating minutes and action plans

\u00A0

Zones LLC. Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-11-06", "description": "

Company Overview:

Position Overview:

What you\u2019ll do as the\u00A0(Operation Manager):

The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
An ability to balance and plan the short-term actions of the team.
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
Provide regular\u00A0feedback\u00A0based on the periodic performance review.
Motivate\u00A0team through timely rewards &\u00A0recognition.
Mentor and coach team and staff.
Ensure staff compliance with company policies and measures.
Knowledge on Service management concepts \u2013 namely Tools and technique.
Ability to maintain high confidentiality with sensitive information and data and display integrity.
Experience in effectively interacting with employees or leadership team from internal or client organization.
Proactively manages risk and maintains proper\u00A0documentation.
Ability to adapt quickly to changing priorities and conditions
Should be able to lead from front with no/minimum guidance\u00A0

What\u00A0you will\u00A0bring to the team:

Experience \u2013 Minimum\u00A012\u00A0years with minimum\u00A05\u00A0years\u00A0years\u00A0in an Ops. Manager role.
Education \u2013 Preferably PG / minimum Graduation in any discipline.
Certification \u2013 ITIL & Six Sigma Certified
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
The ability to manage time effectively while setting the tone of the team through\u00A0modeling\u00A0and leadership.
Proven abilities to work with data,\u00A0analyze\u00A0and draw inferences from the data available
Ability to articulate effectively while reporting, creating minutes and action plans

\u00A0

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2025-11-06", "description": "

Company Overview:

Position Overview:

What you\u2019ll do as the\u00A0(Operation Manager):

The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
An ability to balance and plan the short-term actions of the team.
Knowledge and understanding of all relevant industry standards.
Knowledge and understanding of best practices for service management.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
Provide regular\u00A0feedback\u00A0based on the periodic performance review.
Motivate\u00A0team through timely rewards &\u00A0recognition.
Mentor and coach team and staff.
Ensure staff compliance with company policies and measures.
Knowledge on Service management concepts \u2013 namely Tools and technique.
Ability to maintain high confidentiality with sensitive information and data and display integrity.
Experience in effectively interacting with employees or leadership team from internal or client organization.
Proactively manages risk and maintains proper\u00A0documentation.
Ability to adapt quickly to changing priorities and conditions
Should be able to lead from front with no/minimum guidance\u00A0

What\u00A0you will\u00A0bring to the team:

Experience \u2013 Minimum\u00A012\u00A0years with minimum\u00A05\u00A0years\u00A0years\u00A0in an Ops. Manager role.
Education \u2013 Preferably PG / minimum Graduation in any discipline.
Certification \u2013 ITIL & Six Sigma Certified
An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
The ability to manage time effectively while setting the tone of the team through\u00A0modeling\u00A0and leadership.
Proven abilities to work with data,\u00A0analyze\u00A0and draw inferences from the data available
Ability to articulate effectively while reporting, creating minutes and action plans

\u00A0

Operations Manager

Professional Services Bangalore, India Salary: INR 1900000 - 2000000 Annually