OPERATIONS MANAGER Location: London (Hybrid) Salary: £45,000 + Equity Job Category: Hybrid Job Type: Full Time Department: Operations About Zenrox Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. Our operations team ensures seamless transactions, strong supplier performance, and exceptional customer experience across our platform. The Opportunity As our Operations Manager, you will build, streamline, and optimize the operational backbone of our marketplace. Youll design processes for supplier onboarding, order management, issue resolution, and quality assurance ensuring flawless execution as Zenrox scales across the UK healthcare sector. What Youll Do Design and implement end-to-end marketplace operational workflowsManage supplier onboarding from verification to activationOversee full order lifecycle: quote aggregation, supplier coordination, order tracking, and payment processesEstablish SLAs and performance metrics for suppliers and internal teamsBuild issue resolution workflows and act as the escalation point for operational challengesMonitor marketplace health metrics (response times, fulfillment rates, satisfaction scores)Implement quality assurance processes to maintain high platform standardsCollaborate cross-functionally with Sales, Customer Success, Compliance, and EngineeringDevelop operational playbooks, SOPs, and training materialsIdentify process bottlenecks and drive continuous improvement initiativesManage operational systems and tools (CRM, order management, communication platforms) What You Bring 4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platformsStrong process design, workflow mapping, and optimization expertiseData-driven decision-making mindsetExcellent project management and multistakeholder coordination skillsCalm, structured approach to urgent operational issuesStrong communication skills across suppliers, customers, and internal teamsExperience building new processes from the ground upStakeholder management experience across multiple organizations Ideal Background Marketplace operations (Amazon, eBay, B2B marketplaces)Healthcare supply chain, procurement, or medical device distributionSaaS operations or vendor managementLean/Six Sigma methodologiesExperience scaling operations in an early-stage startupFamiliarity with workflow automation tools Why Join Zenrox Foundational operations role with significant equity Shape operational strategy and processes from the ground up Work with AI technology that automates complex procurement tasks Opportunity to build and lead the operations team as we grow Direct impact on customer satisfaction and marketplace quality To Apply Submit your CV and a brief description of an operational challenge youve solved at: https://www.zenroxmed.co.uk/jobs/operations-manager/ Use subject line: Operations Manager Application [Your Name]

OPERATIONS MANAGER

OPERATIONS MANAGER

Location: London (Hybrid) Salary: £45,000 + Equity Job Category: Hybrid Job Type: Full Time Department: Operations

Location:Salary:Job Category:Job Type:Department:

About Zenrox

About Zenrox

Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. Our operations team ensures seamless transactions, strong supplier performance, and exceptional customer experience across our platform.

The Opportunity

The Opportunity

As our Operations Manager, you will build, streamline, and optimize the operational backbone of our marketplace. Youll design processes for supplier onboarding, order management, issue resolution, and quality assurance ensuring flawless execution as Zenrox scales across the UK healthcare sector.

What Youll Do

What Youll Do

• Design and implement end-to-end marketplace operational workflows

Design and implement end-to-end marketplace operational workflows

• Manage supplier onboarding from verification to activation

Manage supplier onboarding from verification to activation

• Oversee full order lifecycle: quote aggregation, supplier coordination, order tracking, and payment processes

Oversee full order lifecycle: quote aggregation, supplier coordination, order tracking, and payment processes

• Establish SLAs and performance metrics for suppliers and internal teams

Establish SLAs and performance metrics for suppliers and internal teams

• Build issue resolution workflows and act as the escalation point for operational challenges

Build issue resolution workflows and act as the escalation point for operational challenges

• Monitor marketplace health metrics (response times, fulfillment rates, satisfaction scores)

Monitor marketplace health metrics (response times, fulfillment rates, satisfaction scores)

• Implement quality assurance processes to maintain high platform standards

Implement quality assurance processes to maintain high platform standards

• Collaborate cross-functionally with Sales, Customer Success, Compliance, and Engineering

Collaborate cross-functionally with Sales, Customer Success, Compliance, and Engineering

• Develop operational playbooks, SOPs, and training materials

Develop operational playbooks, SOPs, and training materials

• Identify process bottlenecks and drive continuous improvement initiatives

Identify process bottlenecks and drive continuous improvement initiatives

• Manage operational systems and tools (CRM, order management, communication platforms)

Manage operational systems and tools (CRM, order management, communication platforms)

What You Bring

What You Bring

• 4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platforms

4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platforms

• Strong process design, workflow mapping, and optimization expertise

Strong process design, workflow mapping, and optimization expertise

• Data-driven decision-making mindset

Data-driven decision-making mindset

• Excellent project management and multistakeholder coordination skills

Excellent project management and multistakeholder coordination skills

• Calm, structured approach to urgent operational issues

Calm, structured approach to urgent operational issues

• Strong communication skills across suppliers, customers, and internal teams

Strong communication skills across suppliers, customers, and internal teams

• Experience building new processes from the ground up

Experience building new processes from the ground up

• Stakeholder management experience across multiple organizations

Stakeholder management experience across multiple organizations

Ideal Background

Ideal Background

• Marketplace operations (Amazon, eBay, B2B marketplaces)

Marketplace operations (Amazon, eBay, B2B marketplaces)

• Healthcare supply chain, procurement, or medical device distribution

Healthcare supply chain, procurement, or medical device distribution

• SaaS operations or vendor management

SaaS operations or vendor management

• Lean/Six Sigma methodologies

Lean/Six Sigma methodologies

• Experience scaling operations in an early-stage startup

Experience scaling operations in an early-stage startup

• Familiarity with workflow automation tools

Familiarity with workflow automation tools

Why Join Zenrox

Why Join Zenrox

Foundational operations role with significant equity Shape operational strategy and processes from the ground up Work with AI technology that automates complex procurement tasks Opportunity to build and lead the operations team as we grow Direct impact on customer satisfaction and marketplace quality

To Apply

To Apply

Submit your CV and a brief description of an operational challenge youve solved at: https://www.zenroxmed.co.uk/jobs/operations-manager/ Use subject line: Operations Manager Application [Your Name]

https://www.zenroxmed.co.uk/jobs/operations-manager/https://www.zenroxmed.co.uk/jobs/operations-manager/Operations Manager Application [Your Name]

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