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Operations Engineer

symbioticgroupHalifax Central, CanadacontractMid Level

Expired

Job description

Position: Operations EngineerLocation: HalifaxJob ID#: DXC1 - OEDuration: 12 MonthsJob Description SummaryOur client, a global Technology Services Professional Services Organization, is seeking an experienced Operations Engineer to support our Identity and Access Management (IAM) delivery organization. This role focuses on the operational stability, maintenance, and continuous improvement of IAM platforms. The ideal candidate will have 3–5 years of experience in IAM operations and support, with strong troubleshooting skills, systems administration knowledge, and a working understanding of IAM concepts and technologies. The role requires a proactive, detail-oriented individual capable of maintaining enterprise IAM systems in dynamic and distributed environments.Essential Job Functions· Monitor and maintain the health and performance of IAM systems and services, ensuring high availability and reliability.· Perform daily operational tasks such as account provisioning, deprovisioning, certification campaign support, and access review tracking.· Troubleshoot and resolve IAM-related issues, including access failures, sync errors, and system outages.· Support patching, upgrades, and configuration changes in IAM technologies.· Coordinate with engineering and development teams to implement fixes and enhancements in IAM solutions.· Maintain monitoring, alerting, and logging solutions for IAM infrastructure using enterprise tools.· Generate regular operational reports and metrics related to user activity, access events, and system health.· Document operational procedures, troubleshooting guides, and runbooks for IAM platforms.· Support ITIL processes such as Incident, Problem, and Change Management as part of a structured support model.· Collaborate with internal and external stakeholders to address issues and fulfill service requests in a timely manner.· Participate in on-call rotations or after-hours support as needed to maintain service continuity.Qualifications:· 3–5 years of experience in IAM operations, systems administration, or IT support roles.· Familiarity with scripting (PowerShell, Shell, or Python) to support automation of operational tasks.· Proficient in troubleshooting access control issues across platforms including Windows, Linux, and cloud services.· Strong understanding of identity lifecycle processes and access governance principles.· Experience working in ITIL-driven environments; knowledge of incident, change, and problem management practices.· Excellent documentation and communication skills, with the ability to communicate clearly to both technical and business audiences.· Capable of identifying patterns in recurring incidents and contributing to root cause analysis and problem resolution.· Familiarity with ticketing systems such as ServiceNow and monitoring tools like Splunk or Dynatrace.· Strong analytical thinking and a methodical approach to problem-solving.Ideal Candidate Attributes· Self-motivated and dependable, with a strong sense of ownership and accountability.· Thrives in operational roles with a focus on system stability and support excellence.· Comfortable working independently and as part of a distributed team.· Proactive, detail-oriented, and able to manage multiple concurrent priorities effectively.· Committed to continuous learning and staying current with IAM and security operations trends. About Symbiotic Digital.Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)We serve customers in two ways, we provide:1) Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results2) Recruitment: Find The Right People You NeedServing IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.Learn more online at https://www.symbioticgroup.com/home-sd/.Please submit your most recent resume to: [email protected] All Jobs online at: https://www.symbioticgroup.com/view-jobs/Position: Operations EngineerLocation: HalifaxJob ID#: DXC1 - OEDuration: 12 MonthsJob Description SummaryOur client, a global Technology Services Professional Services Organization, is seeking an experienced Operations Engineer to support our Identity and Access Management (IAM) delivery organization. This role focuses on the operational stability, maintenance, and continuous improvement of IAM platforms. The ideal candidate will have 3–5 years of experience in IAM operations and support, with strong troubleshooting skills, systems administration knowledge, and a working understanding of IAM concepts and technologies. The role requires a proactive, detail-oriented individual capable of maintaining enterprise IAM systems in dynamic and distributed environments.Essential Job Functions· Monitor and maintain the health and performance of IAM systems and services, ensuring high availability and reliability.· Perform daily operational tasks such as account provisioning, deprovisioning, certification campaign support, and access review tracking.· Troubleshoot and resolve IAM-related issues, including access failures, sync errors, and system outages.· Support patching, upgrades, and configuration changes in IAM technologies.· Coordinate with engineering and development teams to implement fixes and enhancements in IAM solutions.· Maintain monitoring, alerting, and logging solutions for IAM infrastructure using enterprise tools.· Generate regular operational reports and metrics related to user activity, access events, and system health.· Document operational procedures, troubleshooting guides, and runbooks for IAM platforms.· Support ITIL processes such as Incident, Problem, and Change Management as part of a structured support model.· Collaborate with internal and external stakeholders to address issues and fulfill service requests in a timely manner.· Participate in on-call rotations or after-hours support as needed to maintain service continuity.Qualifications:· 3–5 years of experience in IAM operations, systems administration, or IT support roles.· Familiarity with scripting (PowerShell, Shell, or Python) to support automation of operational tasks.· Proficient in troubleshooting access control issues across platforms including Windows, Linux, and cloud services.· Strong understanding of identity lifecycle processes and access governance principles.· Experience working in ITIL-driven environments; knowledge of incident, change, and problem management practices.· Excellent documentation and communication skills, with the ability to communicate clearly to both technical and business audiences.· Capable of identifying patterns in recurring incidents and contributing to root cause analysis and problem resolution.· Familiarity with ticketing systems such as ServiceNow and monitoring tools like Splunk or Dynatrace.· Strong analytical thinking and a methodical approach to problem-solving.Ideal Candidate Attributes· Self-motivated and dependable, with a strong sense of ownership and accountability.· Thrives in operational roles with a focus on system stability and support excellence.· Comfortable working independently and as part of a distributed team.· Proactive, detail-oriented, and able to manage multiple concurrent priorities effectively.· Committed to continuous learning and staying current with IAM and security operations trends. About Symbiotic Digital.Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)We serve customers in two ways, we provide:1) Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results2) Recruitment: Find The Right People You NeedServing IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.Learn more online at https://www.symbioticgroup.com/home-sd/.Please submit your most recent resume to: [email protected] All Jobs online at: https://www.symbioticgroup.com/view-jobs/

Position: Operations Engineer

Position: Operations EngineerPosition: Operations EngineerPosition: Operations Engineer

Location: Halifax

Location: HalifaxLocation: HalifaxLocation: Halifax

Job ID#: DXC1 - OE

Job ID#: DXC1 - OEJob ID#: DXC1 - OEJob ID#: DXC1 - OE

Duration: 12 Months

Duration: 12 MonthsDuration: 12 MonthsDuration: 12 Months

Job Description Summary

Job Description SummaryJob Description SummaryJob Description SummaryJob Description SummaryJob Description Summary

Our client, a global Technology Services Professional Services Organization, is seeking an experienced Operations Engineer to support our Identity and Access Management (IAM) delivery organization. This role focuses on the operational stability, maintenance, and continuous improvement of IAM platforms. The ideal candidate will have 3–5 years of experience in IAM operations and support, with strong troubleshooting skills, systems administration knowledge, and a working understanding of IAM concepts and technologies. The role requires a proactive, detail-oriented individual capable of maintaining enterprise IAM systems in dynamic and distributed environments.Our client, a global Technology Services Professional Services Organization, is seeking an experienced Operations Engineer to support our Identity and Access Management (IAM) delivery organization. This role focuses on the operational stability, maintenance, and continuous improvement of IAM platforms. The ideal candidate will have 3–5 years of experience in IAM operations and support, with strong troubleshooting skills, systems administration knowledge, and a working understanding of IAM concepts and technologies. The role requires a proactive, detail-oriented individual capable of maintaining enterprise IAM systems in dynamic and distributed environments.Our client, a global Technology Services Professional Services Organization,

Essential Job Functions

Essential Job FunctionsEssential Job FunctionsEssential Job FunctionsEssential Job FunctionsEssential Job Functions

· Monitor and maintain the health and performance of IAM systems and services, ensuring high availability and reliability.

····Monitor and maintain the health and performance of IAM systems and services, ensuring high availability and reliability.Monitor and maintain the health and performance of IAM systems and services, ensuring high availability and reliability.Monitor and maintain the health and performance of IAM systems and services, ensuring high availability and reliability.

· Perform daily operational tasks such as account provisioning, deprovisioning, certification campaign support, and access review tracking.

····Perform daily operational tasks such as account provisioning, deprovisioning, certification campaign support, and access review tracking.Perform daily operational tasks such as account provisioning, deprovisioning, certification campaign support, and access review tracking.Perform daily operational tasks such as account provisioning, deprovisioning, certification campaign support, and access review tracking.

· Troubleshoot and resolve IAM-related issues, including access failures, sync errors, and system outages.

····Troubleshoot and resolve IAM-related issues, including access failures, sync errors, and system outages.Troubleshoot and resolve IAM-related issues, including access failures, sync errors, and system outages.Troubleshoot and resolve IAM-related issues, including access failures, sync errors, and system outages.

· Support patching, upgrades, and configuration changes in IAM technologies.

····Support patching, upgrades, and configuration changes in IAM technologies.Support patching, upgrades, and configuration changes in IAM technologies.Support patching, upgrades, and configuration changes in IAM technologies.

· Coordinate with engineering and development teams to implement fixes and enhancements in IAM solutions.

····Coordinate with engineering and development teams to implement fixes and enhancements in IAM solutions.Coordinate with engineering and development teams to implement fixes and enhancements in IAM solutions.Coordinate with engineering and development teams to implement fixes and enhancements in IAM solutions.

· Maintain monitoring, alerting, and logging solutions for IAM infrastructure using enterprise tools.

····Maintain monitoring, alerting, and logging solutions for IAM infrastructure using enterprise tools.Maintain monitoring, alerting, and logging solutions for IAM infrastructure using enterprise tools.Maintain monitoring, alerting, and logging solutions for IAM infrastructure using enterprise tools.

· Generate regular operational reports and metrics related to user activity, access events, and system health.

····Generate regular operational reports and metrics related to user activity, access events, and system health.Generate regular operational reports and metrics related to user activity, access events, and system health.Generate regular operational reports and metrics related to user activity, access events, and system health.

· Document operational procedures, troubleshooting guides, and runbooks for IAM platforms.

····Document operational procedures, troubleshooting guides, and runbooks for IAM platforms.Document operational procedures, troubleshooting guides, and runbooks for IAM platforms.Document operational procedures, troubleshooting guides, and runbooks for IAM platforms.

· Support ITIL processes such as Incident, Problem, and Change Management as part of a structured support model.

····Support ITIL processes such as Incident, Problem, and Change Management as part of a structured support model.Support ITIL processes such as Incident, Problem, and Change Management as part of a structured support model.Support ITIL processes such as Incident, Problem, and Change Management as part of a structured support model.

· Collaborate with internal and external stakeholders to address issues and fulfill service requests in a timely manner.

····Collaborate with internal and external stakeholders to address issues and fulfill service requests in a timely manner.Collaborate with internal and external stakeholders to address issues and fulfill service requests in a timely manner.Collaborate with internal and external stakeholders to address issues and fulfill service requests in a timely manner.

· Participate in on-call rotations or after-hours support as needed to maintain service continuity.

····Participate in on-call rotations or after-hours support as needed to maintain service continuity.Participate in on-call rotations or after-hours support as needed to maintain service continuity.Participate in on-call rotations or after-hours support as needed to maintain service continuity.

Qualifications:

Qualifications:Qualifications:Qualifications:Qualifications:Qualifications:

· 3–5 years of experience in IAM operations, systems administration, or IT support roles.

····3–5 years of experience in IAM operations, systems administration, or IT support roles.3–5 years of experience in IAM operations, systems administration, or IT support roles.3–5 years of experience in IAM operations, systems administration, or IT support roles.

· Familiarity with scripting (PowerShell, Shell, or Python) to support automation of operational tasks.

····Familiarity with scripting (PowerShell, Shell, or Python) to support automation of operational tasks.Familiarity with scripting (PowerShell, Shell, or Python) to support automation of operational tasks.Familiarity with scripting (PowerShell, Shell, or Python) to support automation of operational tasks.

· Proficient in troubleshooting access control issues across platforms including Windows, Linux, and cloud services.

····Proficient in troubleshooting access control issues across platforms including Windows, Linux, and cloud services.Proficient in troubleshooting access control issues across platforms including Windows, Linux, and cloud services.Proficient in troubleshooting access control issues across platforms including Windows, Linux, and cloud services.

· Strong understanding of identity lifecycle processes and access governance principles.

····Strong understanding of identity lifecycle processes and access governance principles.Strong understanding of identity lifecycle processes and access governance principles.Strong understanding of identity lifecycle processes and access governance principles.

· Experience working in ITIL-driven environments; knowledge of incident, change, and problem management practices.

····Experience working in ITIL-driven environments; knowledge of incident, change, and problem management practices.Experience working in ITIL-driven environments; knowledge of incident, change, and problem management practices.Experience working in ITIL-driven environments; knowledge of incident, change, and problem management practices.

· Excellent documentation and communication skills, with the ability to communicate clearly to both technical and business audiences.

····Excellent documentation and communication skills, with the ability to communicate clearly to both technical and business audiences.Excellent documentation and communication skills, with the ability to communicate clearly to both technical and business audiences.Excellent documentation and communication skills, with the ability to communicate clearly to both technical and business audiences.

· Capable of identifying patterns in recurring incidents and contributing to root cause analysis and problem resolution.

····Capable of identifying patterns in recurring incidents and contributing to root cause analysis and problem resolution.Capable of identifying patterns in recurring incidents and contributing to root cause analysis and problem resolution.Capable of identifying patterns in recurring incidents and contributing to root cause analysis and problem resolution.

· Familiarity with ticketing systems such as ServiceNow and monitoring tools like Splunk or Dynatrace.

····Familiarity with ticketing systems such as ServiceNow and monitoring tools like Splunk or Dynatrace.Familiarity with ticketing systems such as ServiceNow and monitoring tools like Splunk or Dynatrace.Familiarity with ticketing systems such as ServiceNow and monitoring tools like Splunk or Dynatrace.

· Strong analytical thinking and a methodical approach to problem-solving.

····Strong analytical thinking and a methodical approach to problem-solving.Strong analytical thinking and a methodical approach to problem-solving.Strong analytical thinking and a methodical approach to problem-solving.

Ideal Candidate Attributes

Ideal Candidate AttributesIdeal Candidate AttributesIdeal Candidate AttributesIdeal Candidate AttributesIdeal Candidate Attributes

· Self-motivated and dependable, with a strong sense of ownership and accountability.

····Self-motivated and dependable, with a strong sense of ownership and accountability.Self-motivated and dependable, with a strong sense of ownership and accountability.Self-motivated and dependable, with a strong sense of ownership and accountability.

· Thrives in operational roles with a focus on system stability and support excellence.

····Thrives in operational roles with a focus on system stability and support excellence.Thrives in operational roles with a focus on system stability and support excellence.Thrives in operational roles with a focus on system stability and support excellence.

· Comfortable working independently and as part of a distributed team.

····Comfortable working independently and as part of a distributed team.Comfortable working independently and as part of a distributed team.Comfortable working independently and as part of a distributed team.

· Proactive, detail-oriented, and able to manage multiple concurrent priorities effectively.

····Proactive, detail-oriented, and able to manage multiple concurrent priorities effectively.Proactive, detail-oriented, and able to manage multiple concurrent priorities effectively.Proactive, detail-oriented, and able to manage multiple concurrent priorities effectively.

· Committed to continuous learning and staying current with IAM and security operations trends.

····Committed to continuous learning and staying current with IAM and security operations trends.Committed to continuous learning and staying current with IAM and security operations trends.Committed to continuous learning and staying current with IAM and security operations trends.

About Symbiotic Digital.

About Symbiotic Digital.About Symbiotic Digital.About Symbiotic Digital.About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

We serve customers in two ways, we provide:We serve customers in two ways, we provide:We serve customers in two ways, we provide:

1) Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results

1) Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results1) Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results1) Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results

2) Recruitment: Find The Right People You Need

2) Recruitment: Find The Right People You Need2) Recruitment: Find The Right People You Need2) Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

Learn more online atLearn more online atLearn more online athttps://www.symbioticgroup.com/home-sd/https://www.symbioticgroup.com/home-sd/https://www.symbioticgroup.com/home-sd/https://www.symbioticgroup.com/home-sd/...

Please submit your most recent resume to: [email protected]

Please submit your most recent resume to:Please submit your most recent resume to:Please submit your most recent resume to:[email protected]@[email protected]@symbioticgroup.com

View All Jobs online at: https://www.symbioticgroup.com/view-jobs/

View All Jobs online at:View All Jobs online at:View All Jobs online at:https://www.symbioticgroup.com/view-jobs/https://www.symbioticgroup.com/view-jobs/https://www.symbioticgroup.com/view-jobs/https://www.symbioticgroup.com/view-jobs/I'm interested{{criteriaIndex}} {{field}} {{captialize(condition)}} ( ) {{cxPropHelpText}} {{cxPropField.consent_details.description}} {{record.Posting_Title}} {{record.Posting_Title}} {{record.Posting_Title}} {{candidate.Email}} {{topMessage}} Job Details {{topMessage}} previous next {{title}} {{score}}% Job Description {{unescape(sanitizeHTML(descriptionHTML))}} {{message}} Step {{curStepInMandatorySecPrompt}}/{{totalNumOfStepsInMandatorySecPrompt}} For privacy and security purposes, please go through the following points and provide consent. Accept Decline {{getI18n("zr.careers.publicpage.meta.joblisting")}} {{getI18n("zr.careers.publicpage.meta.joblisting")}} {{cxPropAssessment.name}} {{getI18n("zr.questionnaire.question.information.heading")}} {{getI18n("zr.cw.autofill.head")}} {{cxPropBodyMessage}} {{getI18n("zr.careers.autopopulate.success")}} {{getI18n("zr.cw.apply.sign",cxPropCompanyInfo.name)}} {{if(cxPropDetails.applyWithSeekButton,cxPropDetails.applyWithSeekButton.buttonLabel,getI18n("zr.quickapply.apply.toggle","Seek"))}} {{getI18n('zr.eeo.questionnaire.portal.maintitle')}} {{botName}} {{getI18n("zr.zia.sb.consent.msg1")}}{{criteriaIndex}}{{criteriaIndex}}{{field}} {{captialize(condition)}}{{field}}{{captialize(condition)}}( )(){{cxPropHelpText}}{{cxPropHelpText}}{{cxPropField.consent_details.description}}

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