Onsite Site Support

Location:

Cheonan-si, Chungcheongnam-do, Republic of Korea

Job ID:

R0133320

Date Posted:

2026-06-05

Company Name:

HITACHI ENERGY KOREA LTD.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

Job Summary:**

The Onsite Site Support at Hitachi, Ltd. provides essential technical assistance and troubleshooting for end-users and IT infrastructure directly at our company sites, ensuring smooth and efficient daily operations.

Job Responsibilities:**

* Provide first and second-level technical support for hardware, software, and network issues encountered by onsite employees.
* Install, configure, and maintain desktops, laptops, printers, peripherals, and other IT equipment.
* Perform routine system checks, preventative maintenance, and updates to ensure optimal performance and security.
* Diagnose and resolve network connectivity problems, including LAN/WAN and Wi-Fi issues.
* Assist with user account management, including password resets and access permissions.
* Document technical issues, resolutions, and common problems in a ticketing system.
* Collaborate with remote IT teams and external vendors to escalate and resolve complex issues.
* Support audio/visual equipment setup and troubleshooting for meetings and presentations.
* Provide training and guidance to end-users on basic IT best practices and software usage.
* Maintain an inventory of IT assets and manage equipment lifecycle.

Job Qualifications:**

* Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
* 2+ years of experience in an IT support role, preferably in an onsite environment.
* Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
* Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
* Experience with hardware troubleshooting and component replacement (desktops, laptops, printers).
* Proficiency with ticketing systems and IT service management (ITSM) best practices.
* Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
* Strong interpersonal and communication skills, with a customer-focused approach.
* Ability to work independently and as part of a team in a fast-paced environment.
* CompTIA A+, Network+, or similar certifications are a plus.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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