Office Manager – Operations & Customer Service

We are currently recruiting for an Office Manager on behalf of a growing and dynamic organization based in Jumeirah Lake Towers (JLT), Dubai. This role is ideal for a highly organized professional who can oversee daily operations, manage teams, and ensure a seamless customer experience in a fast-paced environment. This position will act as a key operational support and second-in-command, working closely with leadership to drive efficiency across the business. Key ResponsibilitiesOversee and manage day-to-day office operationsLead and support the customer service team, ensuring high service standardsMonitor team activities, workflows, and overall productivityHandle basic accounting tasks such as invoice tracking and documentationSupport account management functions when requiredCoordinate across multiple teams including customer service, KYC, admin, and support functionsMaintain and manage data across multiple platforms and databases (e.g., Google Sheets, internal systems)Ensure smooth communication between onsite and remote teamsProactively identify operational gaps and drive improvementsRequirementsProven experience in Office Management / Operations / Front Office ManagementBackground in hospitality (e.g., Front Office Manager) is highly preferredStrong ability to multitask and manage multiple priorities simultaneouslyConfident working in a high-visibility, open office environmentExcellent organizational and coordination skillsComfortable using AI tools and multiple digital platformsStrong interpersonal and team management capabilities Working ConditionsLocation: Dubai – JLTWorking Hours: Typically 10:00 AM – 7:00 PM (flexibility required based on operations)To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.We are currently recruiting for an Office Manager on behalf of a growing and dynamic organization based in Jumeirah Lake Towers (JLT), Dubai. This role is ideal for a highly organized professional who can oversee daily operations, manage teams, and ensure a seamless customer experience in a fast-paced environment. This position will act as a key operational support and second-in-command, working closely with leadership to drive efficiency across the business. Key ResponsibilitiesOversee and manage day-to-day office operationsLead and support the customer service team, ensuring high service standardsMonitor team activities, workflows, and overall productivityHandle basic accounting tasks such as invoice tracking and documentationSupport account management functions when requiredCoordinate across multiple teams including customer service, KYC, admin, and support functionsMaintain and manage data across multiple platforms and databases (e.g., Google Sheets, internal systems)Ensure smooth communication between onsite and remote teamsProactively identify operational gaps and drive improvements

We are currently recruiting for an Office Manager on behalf of a growing and dynamic organization based in Jumeirah Lake Towers (JLT), Dubai. This role is ideal for a highly organized professional who can oversee daily operations, manage teams, and ensure a seamless customer experience in a fast-paced environment.

This position will act as a key operational support and second-in-command, working closely with leadership to drive efficiency across the business.

Key Responsibilities

• Oversee and manage day-to-day office operations
• Lead and support the customer service team, ensuring high service standards
• Monitor team activities, workflows, and overall productivity
• Handle basic accounting tasks such as invoice tracking and documentation
• Support account management functions when required
• Coordinate across multiple teams including customer service, KYC, admin, and support functions
• Maintain and manage data across multiple platforms and databases (e.g., Google Sheets, internal systems)
• Ensure smooth communication between onsite and remote teams
• Proactively identify operational gaps and drive improvements