NinjaOne Careers - Technical Support Specialist - French

NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-09-01", "description": "

About the Role\u00A0\u00A0\u00A0
As a\u00A0NinjaOne\u00A0Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.\u00A0\u00A0\u00A0Location - Berlin, Germany
\u00A0\u00A0What You\u2019ll be Doing\u00A0

• Must be able to work a set schedule during office hours Monday to Friday
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Ability to flourish under limited supervision
• Must be fluent in Windows troubleshooting
• Fluency in Mac troubleshooting a plus
• Experience with Linux troubleshooting desired
• Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
• Other duties as needed\u00A0

About You\u00A0

• Fluent in French and English
• Excellent oral and verbal communication skills are a must
• A Bachelor's degree in Computer Science and/or equivalent work experience
• At least 2 years prior experience in a customer service/support-related position
• Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus
• Previous experience with Zendesk is a plus
• Able to exercise good judgment of priority based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills so as to be able to work in a team-oriented environment
• Understanding of any virtualization platform, basic networking
• Previous experience with RMM software is helpful, but not required
• A good sense of humor
• You enjoy the technical support environment
• You enjoy taking ownership and watching your efforts make a difference
• Italian / German / Dutch / Spanish is a plus\u00A0 \u00A0

\u00A0\u00A0About Us\u00A0\u00A0

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. \u200B
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. \u200B
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\u00A0\u00A0
What You\u2019ll Love\u00A0\u00A0
Hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne\u00A03 times/week at the officeAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)Develop your skills through our renowned training platformReceive competitive compensationCollaborate with a curious, kind, international and intercultural workforce \u00A0Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)\u00A0\u00A0\u00A0Additional Information\u00A0\u00A0\u00A0\u00A0This position is\u202FNOT\u202Feligible for Visa sponsorship.\u00A0\u00A0\u00A0\u00A0All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0#LI-Hybrid#BI-Hybrid#LI-SB1
", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Technical Support", "identifier": "ocKJAfwZ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "Germany" } } ], "title": "Technical Support Specialist - French", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Specialist - French Technical SupportHybrid Remote, Berlin, Germany Apply Description About the Role As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions. Location - Berlin, Germany What You’ll be Doing Must be able to work a set schedule during office hours Monday to FridayTake initiative and provide prompt, accurate follow-up to tickets and support callsAbility to flourish under limited supervision Must be fluent in Windows troubleshooting Fluency in Mac troubleshooting a plus Experience with Linux troubleshooting desired Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releasesCreate and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)Other duties as needed About You Fluent in French and English Excellent oral and verbal communication skills are a must A Bachelor's degree in Computer Science and/or equivalent work experienceAt least 2 years prior experience in a customer service/support-related positionProficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plusPrevious experience with Zendesk is a plusAble to exercise good judgment of priority based on customer impactAdaptable to new technologies and processesStrong interpersonal skills so as to be able to work in a team-oriented environmentUnderstanding of any virtualization platform, basic networkingPrevious experience with RMM software is helpful, but not requiredA good sense of humor You enjoy the technical support environmentYou enjoy taking ownership and watching your efforts make a differenceItalian / German / Dutch / Spanish is a plus About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the officeAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)Develop your skills through our renowned training platformReceive competitive compensationCollaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-Hybrid#BI-Hybrid#LI-SB1 Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Technical Support Specialist - Italian Customer Success Manager - Italian Customer Success Manager - Singapore Customer Success Manager - German Technical Support Specialist - DACH Powered by Jobvite

NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-09-01", "description": "

About the Role\u00A0\u00A0\u00A0
As a\u00A0NinjaOne\u00A0Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.\u00A0\u00A0\u00A0Location - Berlin, Germany
\u00A0\u00A0What You\u2019ll be Doing\u00A0

• Must be able to work a set schedule during office hours Monday to Friday
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Ability to flourish under limited supervision
• Must be fluent in Windows troubleshooting
• Fluency in Mac troubleshooting a plus
• Experience with Linux troubleshooting desired
• Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
• Other duties as needed\u00A0

About You\u00A0

• Fluent in French and English
• Excellent oral and verbal communication skills are a must
• A Bachelor's degree in Computer Science and/or equivalent work experience
• At least 2 years prior experience in a customer service/support-related position
• Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus
• Previous experience with Zendesk is a plus
• Able to exercise good judgment of priority based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills so as to be able to work in a team-oriented environment
• Understanding of any virtualization platform, basic networking
• Previous experience with RMM software is helpful, but not required
• A good sense of humor
• You enjoy the technical support environment
• You enjoy taking ownership and watching your efforts make a difference
• Italian / German / Dutch / Spanish is a plus\u00A0 \u00A0

\u00A0\u00A0About Us\u00A0\u00A0

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. \u200B
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. \u200B
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\u00A0\u00A0
What You\u2019ll Love\u00A0\u00A0
Hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne\u00A03 times/week at the officeAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)Develop your skills through our renowned training platformReceive competitive compensationCollaborate with a curious, kind, international and intercultural workforce \u00A0Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)\u00A0\u00A0\u00A0Additional Information\u00A0\u00A0\u00A0\u00A0This position is\u202FNOT\u202Feligible for Visa sponsorship.\u00A0\u00A0\u00A0\u00A0All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0#LI-Hybrid#BI-Hybrid#LI-SB1
", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Technical Support", "identifier": "ocKJAfwZ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "Germany" } } ], "title": "Technical Support Specialist - French", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Specialist - French Technical SupportHybrid Remote, Berlin, Germany Apply Description About the Role As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions. Location - Berlin, Germany What You’ll be Doing Must be able to work a set schedule during office hours Monday to FridayTake initiative and provide prompt, accurate follow-up to tickets and support callsAbility to flourish under limited supervision Must be fluent in Windows troubleshooting Fluency in Mac troubleshooting a plus Experience with Linux troubleshooting desired Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releasesCreate and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)Other duties as needed About You Fluent in French and English Excellent oral and verbal communication skills are a must A Bachelor's degree in Computer Science and/or equivalent work experienceAt least 2 years prior experience in a customer service/support-related positionProficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plusPrevious experience with Zendesk is a plusAble to exercise good judgment of priority based on customer impactAdaptable to new technologies and processesStrong interpersonal skills so as to be able to work in a team-oriented environmentUnderstanding of any virtualization platform, basic networkingPrevious experience with RMM software is helpful, but not requiredA good sense of humor You enjoy the technical support environmentYou enjoy taking ownership and watching your efforts make a differenceItalian / German / Dutch / Spanish is a plus About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the officeAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)Develop your skills through our renowned training platformReceive competitive compensationCollaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-Hybrid#BI-Hybrid#LI-SB1 Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Technical Support Specialist - Italian Customer Success Manager - Italian Customer Success Manager - Singapore Customer Success Manager - German Technical Support Specialist - DACH Powered by Jobvite

NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-09-01", "description": "

About the Role\u00A0\u00A0\u00A0
As a\u00A0NinjaOne\u00A0Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.\u00A0\u00A0\u00A0Location - Berlin, Germany
\u00A0\u00A0What You\u2019ll be Doing\u00A0

• Must be able to work a set schedule during office hours Monday to Friday
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Ability to flourish under limited supervision
• Must be fluent in Windows troubleshooting
• Fluency in Mac troubleshooting a plus
• Experience with Linux troubleshooting desired
• Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
• Other duties as needed\u00A0

About You\u00A0

• Fluent in French and English
• Excellent oral and verbal communication skills are a must
• A Bachelor's degree in Computer Science and/or equivalent work experience
• At least 2 years prior experience in a customer service/support-related position
• Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus
• Previous experience with Zendesk is a plus
• Able to exercise good judgment of priority based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills so as to be able to work in a team-oriented environment
• Understanding of any virtualization platform, basic networking
• Previous experience with RMM software is helpful, but not required
• A good sense of humor
• You enjoy the technical support environment
• You enjoy taking ownership and watching your efforts make a difference
• Italian / German / Dutch / Spanish is a plus\u00A0 \u00A0

\u00A0\u00A0About Us\u00A0\u00A0

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. \u200B
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. \u200B
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\u00A0\u00A0
What You\u2019ll Love\u00A0\u00A0
Hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne\u00A03 times/week at the officeAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)Develop your skills through our renowned training platformReceive competitive compensationCollaborate with a curious, kind, international and intercultural workforce \u00A0Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)\u00A0\u00A0\u00A0Additional Information\u00A0\u00A0\u00A0\u00A0This position is\u202FNOT\u202Feligible for Visa sponsorship.\u00A0\u00A0\u00A0\u00A0All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0#LI-Hybrid#BI-Hybrid#LI-SB1
", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Technical Support", "identifier": "ocKJAfwZ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "Germany" } } ], "title": "Technical Support Specialist - French", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Specialist - French Technical SupportHybrid Remote, Berlin, Germany Apply Description About the Role As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions. Location - Berlin, Germany What You’ll be Doing Must be able to work a set schedule during office hours Monday to FridayTake initiative and provide prompt, accurate follow-up to tickets and support callsAbility to flourish under limited supervision Must be fluent in Windows troubleshooting Fluency in Mac troubleshooting a plus Experience with Linux troubleshooting desired Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releasesCreate and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)Other duties as needed About You Fluent in French and English Excellent oral and verbal communication skills are a must A Bachelor's degree in Computer Science and/or equivalent work experienceAt least 2 years prior experience in a customer service/support-related positionProficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plusPrevious experience with Zendesk is a plusAble to exercise good judgment of priority based on customer impactAdaptable to new technologies and processesStrong interpersonal skills so as to be able to work in a team-oriented environmentUnderstanding of any virtualization platform, basic networkingPrevious experience with RMM software is helpful, but not requiredA good sense of humor You enjoy the technical support environmentYou enjoy taking ownership and watching your efforts make a differenceItalian / German / Dutch / Spanish is a plus About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the officeAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)Develop your skills through our renowned training platformReceive competitive compensationCollaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-Hybrid#BI-Hybrid#LI-SB1 Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Technical Support Specialist - Italian Customer Success Manager - Italian Customer Success Manager - Singapore Customer Success Manager - German Technical Support Specialist - DACH Powered by Jobvite

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-09-01", "description": "

About the Role\u00A0\u00A0\u00A0
As a\u00A0NinjaOne\u00A0Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.\u00A0\u00A0\u00A0Location - Berlin, Germany
\u00A0\u00A0What You\u2019ll be Doing\u00A0

• Must be able to work a set schedule during office hours Monday to Friday
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Ability to flourish under limited supervision
• Must be fluent in Windows troubleshooting
• Fluency in Mac troubleshooting a plus
• Experience with Linux troubleshooting desired
• Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
• Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)
• Other duties as needed\u00A0

About You\u00A0

• Fluent in French and English
• Excellent oral and verbal communication skills are a must
• A Bachelor's degree in Computer Science and/or equivalent work experience
• At least 2 years prior experience in a customer service/support-related position
• Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus
• Previous experience with Zendesk is a plus
• Able to exercise good judgment of priority based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills so as to be able to work in a team-oriented environment
• Understanding of any virtualization platform, basic networking
• Previous experience with RMM software is helpful, but not required
• A good sense of humor
• You enjoy the technical support environment
• You enjoy taking ownership and watching your efforts make a difference
• Italian / German / Dutch / Spanish is a plus\u00A0 \u00A0

\u00A0\u00A0About Us\u00A0\u00A0

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. \u200B
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. \u200B
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.\u00A0\u00A0
What You\u2019ll Love\u00A0\u00A0
Hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne\u00A03 times/week at the officeAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)Develop your skills through our renowned training platformReceive competitive compensationCollaborate with a curious, kind, international and intercultural workforce \u00A0Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)\u00A0\u00A0\u00A0Additional Information\u00A0\u00A0\u00A0\u00A0This position is\u202FNOT\u202Feligible for Visa sponsorship.\u00A0\u00A0\u00A0\u00A0All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0#LI-Hybrid#BI-Hybrid#LI-SB1
", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Technical Support", "identifier": "ocKJAfwZ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "Germany" } } ], "title": "Technical Support Specialist - French", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Technical Support Specialist - French Technical SupportHybrid Remote, Berlin, Germany Apply Description About the Role As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions. Location - Berlin, Germany What You’ll be Doing Must be able to work a set schedule during office hours Monday to FridayTake initiative and provide prompt, accurate follow-up to tickets and support callsAbility to flourish under limited supervision Must be fluent in Windows troubleshooting Fluency in Mac troubleshooting a plus Experience with Linux troubleshooting desired Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releasesCreate and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)Other duties as needed About You Fluent in French and English Excellent oral and verbal communication skills are a must A Bachelor's degree in Computer Science and/or equivalent work experienceAt least 2 years prior experience in a customer service/support-related positionProficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plusPrevious experience with Zendesk is a plusAble to exercise good judgment of priority based on customer impactAdaptable to new technologies and processesStrong interpersonal skills so as to be able to work in a team-oriented environmentUnderstanding of any virtualization platform, basic networkingPrevious experience with RMM software is helpful, but not requiredA good sense of humor You enjoy the technical support environmentYou enjoy taking ownership and watching your efforts make a differenceItalian / German / Dutch / Spanish is a plus About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the officeAccess to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)Develop your skills through our renowned training platformReceive competitive compensationCollaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-Hybrid#BI-Hybrid#LI-SB1 Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Technical Support Specialist - Italian Customer Success Manager - Italian Customer Success Manager - Singapore Customer Success Manager - German Technical Support Specialist - DACH

Technical Support Specialist - French

Technical SupportHybrid Remote, Berlin, Germany

,