Tampa, United States / Austin, United StatesSenior
posted last month
Job description
NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-15", "description": "
About the Role\u00A0As a\u00A0SLED Customer Success Manager\u00A0at\u00A0NinjaOne, you will play a pivotal role in driving long-term value and growth within\u00A0state, local government, and education (SLED)\u00A0accounts.\u00A0You\u2019ll\u00A0serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of\u00A0NinjaOne\u2019s\u00A0IT management solutions while helping them\u00A0modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.\u00A0Your deep understanding of the\u00A0unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor.\u00A0You\u2019ll\u00A0identify\u00A0cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments.\u00A0This role requires a strong background in\u00A0SLED account management, public sector IT solutions selling, and customer success, with a proven\u00A0track record\u00A0of managing complex sales cycles within government and education organizations.\u00A0\u00A0\u00A0Location:\u00A0Hybrid in-office (Tampa, FL or Austin, TX) \u2013 4 days per week (Mon, Tues, Thurs, & Fri)\u00A0\u00A0\u00A0What\u00A0You\u2019ll\u00A0Be Doing\u00A0- SLED Account Growth & Retention:\u00A0Manage a portfolio of\u00A0state, local government, and education clients,\u00A0identifying\u00A0opportunities to expand partnerships and support their evolving IT needs.\u00A0
- Public Sector Advisory:\u00A0Act as a\u00A0trusted advisor\u00A0to government IT leaders, school districts, and higher education institutions, helping them navigate\u00A0budget constraints, procurement processes, and regulatory compliance.\u00A0
- Cross-Sell & Up-Sell Strategy:\u00A0Identify\u00A0opportunities to expand\u00A0NinjaOne\u2019s\u00A0presence within public sector organizations by aligning\u00A0our RMM, endpoint management, cybersecurity, and automation solutions\u00A0with their strategic IT initiatives.\u00A0
- Consultative Selling:\u00A0Understand the specific challenges of\u00A0SLED IT environments, including\u00A0legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position\u00A0NinjaOne\u00A0as the ideal solution.\u00A0
- Relationship Management:\u00A0Build strong,\u00A0long-term partnerships\u00A0with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.\u00A0
- Government Procurement & Contracts:\u00A0Work closely with\u00A0NinjaOne\u2019s\u00A0legal and finance teams to\u00A0navigate RFPs, cooperative purchasing agreements, and public sector buying contracts.\u00A0
- Forecasting & Reporting:\u00A0Utilize\u00A0Salesforce\u00A0to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with\u00A0public sector sales cycles and budget planning periods.\u00A0
- Market Intelligence:\u00A0Stay up to date on\u00A0SLED technology trends, government initiatives, and education IT funding sources\u00A0to position\u00A0NinjaOne\u00A0as a\u00A0strategic technology partner.\u00A0
- Public Sector Experience:\u00A0You have a proven\u00A0track record\u00A0of\u00A0selling IT solutions to state & local governments or education institutions, with a strong understanding of\u00A0government procurement processes, budget cycles, and compliance regulations.\u00A0
- Proven Sales & Growth Track Record:\u00A0You have successfully expanded accounts in\u00A0SLED markets,\u00A0identified\u00A0upsell/cross-sell opportunities, and helped organizations\u00A0modernize their IT operations.\u00A0
- Consultative Approach:\u00A0You excel at understanding\u00A0government and\u00A0education\u00A0IT needs\u00A0and aligning\u00A0technology solutions\u00A0to drive efficiency, security, and compliance.\u00A0
- Exceptional Communication & Relationship Management:\u00A0You can engage effectively with\u00A0public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into\u00A0business value discussions.\u00A0
- Problem-Solver:\u00A0You proactively address\u00A0funding challenges, security concerns, and\u00A0modernization\u00A0roadblocks, helping agencies and institutions stay on track with their IT transformation goals.\u00A0
- IT Industry Knowledge:\u00A0Familiarity with\u00A0public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants)\u00A0is a strong plus.\u00A0
- Bachelor\u2019s Degree (Preferred):\u00A0Or equivalent experience in IT, Public Administration, Business, or\u00A0a related\u00A0field.\u00A0
- Proficiency\u00A0in Salesforce & CRM Best Practices.\u00A0
- If\u00A0you\u2019re\u00A0passionate about helping\u00A0state, local, and education organizations\u00A0modernize their IT infrastructure and enhance service delivery,\u00A0we\u2019d\u00A0love to hear from you!\u00A0
\u00A0\u00A0What\u00A0You\u2019ll\u00A0Love\u00A0\u00A0\u00A0\u00A0We are a collaborative, kind, and curious community.\u00A0\u00A0We honor your flexibility needs with full-time\u00A0work that is\u00A0hybrid remote.\u00A0We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\u00A0We help you prepare for your financial future with our 401(k) plan.\u00A0We prioritize your work-life balance with our unlimited PTO.\u00A0We reward your work with opportunities for growth and advancement.\u00A0Additional Information\u00A0
This position is NOT eligible for Visa sponsorship.\u00A0
\u00A0\u00A0
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0\u00A0\u00A0#LI-SC1\u00A0#LI-Hybrid\u00A0#BI-Hybrid\u00A0\u00A0\u00A0\u00A0\u00A0", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "oVZvAfwJ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Austin", "addressRegion": "Texas", "addressCountry": "United States" } } ], "title": "Customer Success Manager, SLED", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager, SLED Customer SuccessHybrid Remote, Austin, Texas Apply Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You’ll serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of NinjaOne’s IT management solutions while helping them modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep understanding of the unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor. You’ll identify cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments. This role requires a strong background in SLED account management, public sector IT solutions selling, and customer success, with a proven track record of managing complex sales cycles within government and education organizations. Location: Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri) What You’ll Be Doing SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. Public Sector Advisory: Act as a trusted advisor to government IT leaders, school districts, and higher education institutions, helping them navigate budget constraints, procurement processes, and regulatory compliance. Cross-Sell & Up-Sell Strategy: Identify opportunities to expand NinjaOne’s presence within public sector organizations by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT initiatives. Consultative Selling: Understand the specific challenges of SLED IT environments, including legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position NinjaOne as the ideal solution. Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies. Government Procurement & Contracts: Work closely with NinjaOne’s legal and finance teams to navigate RFPs, cooperative purchasing agreements, and public sector buying contracts. Forecasting & Reporting: Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with public sector sales cycles and budget planning periods. Market Intelligence: Stay up to date on SLED technology trends, government initiatives, and education IT funding sources to position NinjaOne as a strategic technology partner. About You Public Sector Experience: You have a proven track record of selling IT solutions to state & local governments or education institutions, with a strong understanding of government procurement processes, budget cycles, and compliance regulations. Proven Sales & Growth Track Record: You have successfully expanded accounts in SLED markets, identified upsell/cross-sell opportunities, and helped organizations modernize their IT operations. Consultative Approach: You excel at understanding government and education IT needs and aligning technology solutions to drive efficiency, security, and compliance. Exceptional Communication & Relationship Management: You can engage effectively with public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into business value discussions. Problem-Solver: You proactively address funding challenges, security concerns, and modernization roadblocks, helping agencies and institutions stay on track with their IT transformation goals. IT Industry Knowledge: Familiarity with public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants) is a strong plus. Bachelor’s Degree (Preferred): Or equivalent experience in IT, Public Administration, Business, or a related field. Proficiency in Salesforce & CRM Best Practices. If you’re passionate about helping state, local, and education organizations modernize their IT infrastructure and enhance service delivery, we’d love to hear from you! About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1 #LI-Hybrid #BI-Hybrid Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Channel Customer Success Manager – German Customer Success Manager, Channel Customer Success Manager - Japan Customer Success Manager III - Distribution Technical Support Specialist - DACH Powered by Jobvite
NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-15", "description": "
About the Role\u00A0As a\u00A0SLED Customer Success Manager\u00A0at\u00A0NinjaOne, you will play a pivotal role in driving long-term value and growth within\u00A0state, local government, and education (SLED)\u00A0accounts.\u00A0You\u2019ll\u00A0serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of\u00A0NinjaOne\u2019s\u00A0IT management solutions while helping them\u00A0modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.\u00A0Your deep understanding of the\u00A0unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor.\u00A0You\u2019ll\u00A0identify\u00A0cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments.\u00A0This role requires a strong background in\u00A0SLED account management, public sector IT solutions selling, and customer success, with a proven\u00A0track record\u00A0of managing complex sales cycles within government and education organizations.\u00A0\u00A0\u00A0Location:\u00A0Hybrid in-office (Tampa, FL or Austin, TX) \u2013 4 days per week (Mon, Tues, Thurs, & Fri)\u00A0\u00A0\u00A0What\u00A0You\u2019ll\u00A0Be Doing\u00A0- SLED Account Growth & Retention:\u00A0Manage a portfolio of\u00A0state, local government, and education clients,\u00A0identifying\u00A0opportunities to expand partnerships and support their evolving IT needs.\u00A0
- Public Sector Advisory:\u00A0Act as a\u00A0trusted advisor\u00A0to government IT leaders, school districts, and higher education institutions, helping them navigate\u00A0budget constraints, procurement processes, and regulatory compliance.\u00A0
- Cross-Sell & Up-Sell Strategy:\u00A0Identify\u00A0opportunities to expand\u00A0NinjaOne\u2019s\u00A0presence within public sector organizations by aligning\u00A0our RMM, endpoint management, cybersecurity, and automation solutions\u00A0with their strategic IT initiatives.\u00A0
- Consultative Selling:\u00A0Understand the specific challenges of\u00A0SLED IT environments, including\u00A0legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position\u00A0NinjaOne\u00A0as the ideal solution.\u00A0
- Relationship Management:\u00A0Build strong,\u00A0long-term partnerships\u00A0with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.\u00A0
- Government Procurement & Contracts:\u00A0Work closely with\u00A0NinjaOne\u2019s\u00A0legal and finance teams to\u00A0navigate RFPs, cooperative purchasing agreements, and public sector buying contracts.\u00A0
- Forecasting & Reporting:\u00A0Utilize\u00A0Salesforce\u00A0to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with\u00A0public sector sales cycles and budget planning periods.\u00A0
- Market Intelligence:\u00A0Stay up to date on\u00A0SLED technology trends, government initiatives, and education IT funding sources\u00A0to position\u00A0NinjaOne\u00A0as a\u00A0strategic technology partner.\u00A0
- Public Sector Experience:\u00A0You have a proven\u00A0track record\u00A0of\u00A0selling IT solutions to state & local governments or education institutions, with a strong understanding of\u00A0government procurement processes, budget cycles, and compliance regulations.\u00A0
- Proven Sales & Growth Track Record:\u00A0You have successfully expanded accounts in\u00A0SLED markets,\u00A0identified\u00A0upsell/cross-sell opportunities, and helped organizations\u00A0modernize their IT operations.\u00A0
- Consultative Approach:\u00A0You excel at understanding\u00A0government and\u00A0education\u00A0IT needs\u00A0and aligning\u00A0technology solutions\u00A0to drive efficiency, security, and compliance.\u00A0
- Exceptional Communication & Relationship Management:\u00A0You can engage effectively with\u00A0public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into\u00A0business value discussions.\u00A0
- Problem-Solver:\u00A0You proactively address\u00A0funding challenges, security concerns, and\u00A0modernization\u00A0roadblocks, helping agencies and institutions stay on track with their IT transformation goals.\u00A0
- IT Industry Knowledge:\u00A0Familiarity with\u00A0public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants)\u00A0is a strong plus.\u00A0
- Bachelor\u2019s Degree (Preferred):\u00A0Or equivalent experience in IT, Public Administration, Business, or\u00A0a related\u00A0field.\u00A0
- Proficiency\u00A0in Salesforce & CRM Best Practices.\u00A0
- If\u00A0you\u2019re\u00A0passionate about helping\u00A0state, local, and education organizations\u00A0modernize their IT infrastructure and enhance service delivery,\u00A0we\u2019d\u00A0love to hear from you!\u00A0
\u00A0\u00A0What\u00A0You\u2019ll\u00A0Love\u00A0\u00A0\u00A0\u00A0We are a collaborative, kind, and curious community.\u00A0\u00A0We honor your flexibility needs with full-time\u00A0work that is\u00A0hybrid remote.\u00A0We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\u00A0We help you prepare for your financial future with our 401(k) plan.\u00A0We prioritize your work-life balance with our unlimited PTO.\u00A0We reward your work with opportunities for growth and advancement.\u00A0Additional Information\u00A0
This position is NOT eligible for Visa sponsorship.\u00A0
\u00A0\u00A0
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0\u00A0\u00A0#LI-SC1\u00A0#LI-Hybrid\u00A0#BI-Hybrid\u00A0\u00A0\u00A0\u00A0\u00A0", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "oVZvAfwJ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Austin", "addressRegion": "Texas", "addressCountry": "United States" } } ], "title": "Customer Success Manager, SLED", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager, SLED Customer SuccessHybrid Remote, Austin, Texas Apply Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You’ll serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of NinjaOne’s IT management solutions while helping them modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep understanding of the unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor. You’ll identify cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments. This role requires a strong background in SLED account management, public sector IT solutions selling, and customer success, with a proven track record of managing complex sales cycles within government and education organizations. Location: Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri) What You’ll Be Doing SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. Public Sector Advisory: Act as a trusted advisor to government IT leaders, school districts, and higher education institutions, helping them navigate budget constraints, procurement processes, and regulatory compliance. Cross-Sell & Up-Sell Strategy: Identify opportunities to expand NinjaOne’s presence within public sector organizations by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT initiatives. Consultative Selling: Understand the specific challenges of SLED IT environments, including legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position NinjaOne as the ideal solution. Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies. Government Procurement & Contracts: Work closely with NinjaOne’s legal and finance teams to navigate RFPs, cooperative purchasing agreements, and public sector buying contracts. Forecasting & Reporting: Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with public sector sales cycles and budget planning periods. Market Intelligence: Stay up to date on SLED technology trends, government initiatives, and education IT funding sources to position NinjaOne as a strategic technology partner. About You Public Sector Experience: You have a proven track record of selling IT solutions to state & local governments or education institutions, with a strong understanding of government procurement processes, budget cycles, and compliance regulations. Proven Sales & Growth Track Record: You have successfully expanded accounts in SLED markets, identified upsell/cross-sell opportunities, and helped organizations modernize their IT operations. Consultative Approach: You excel at understanding government and education IT needs and aligning technology solutions to drive efficiency, security, and compliance. Exceptional Communication & Relationship Management: You can engage effectively with public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into business value discussions. Problem-Solver: You proactively address funding challenges, security concerns, and modernization roadblocks, helping agencies and institutions stay on track with their IT transformation goals. IT Industry Knowledge: Familiarity with public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants) is a strong plus. Bachelor’s Degree (Preferred): Or equivalent experience in IT, Public Administration, Business, or a related field. Proficiency in Salesforce & CRM Best Practices. If you’re passionate about helping state, local, and education organizations modernize their IT infrastructure and enhance service delivery, we’d love to hear from you! About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1 #LI-Hybrid #BI-Hybrid Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Channel Customer Success Manager – German Customer Success Manager, Channel Customer Success Manager - Japan Customer Success Manager III - Distribution Technical Support Specialist - DACH Powered by Jobvite
NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-07-15", "description": "
About the Role\u00A0As a\u00A0SLED Customer Success Manager\u00A0at\u00A0NinjaOne, you will play a pivotal role in driving long-term value and growth within\u00A0state, local government, and education (SLED)\u00A0accounts.\u00A0You\u2019ll\u00A0serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of\u00A0NinjaOne\u2019s\u00A0IT management solutions while helping them\u00A0modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.\u00A0Your deep understanding of the\u00A0unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor.\u00A0You\u2019ll\u00A0identify\u00A0cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments.\u00A0This role requires a strong background in\u00A0SLED account management, public sector IT solutions selling, and customer success, with a proven\u00A0track record\u00A0of managing complex sales cycles within government and education organizations.\u00A0\u00A0\u00A0Location:\u00A0Hybrid in-office (Tampa, FL or Austin, TX) \u2013 4 days per week (Mon, Tues, Thurs, & Fri)\u00A0\u00A0\u00A0What\u00A0You\u2019ll\u00A0Be Doing\u00A0- SLED Account Growth & Retention:\u00A0Manage a portfolio of\u00A0state, local government, and education clients,\u00A0identifying\u00A0opportunities to expand partnerships and support their evolving IT needs.\u00A0
- Public Sector Advisory:\u00A0Act as a\u00A0trusted advisor\u00A0to government IT leaders, school districts, and higher education institutions, helping them navigate\u00A0budget constraints, procurement processes, and regulatory compliance.\u00A0
- Cross-Sell & Up-Sell Strategy:\u00A0Identify\u00A0opportunities to expand\u00A0NinjaOne\u2019s\u00A0presence within public sector organizations by aligning\u00A0our RMM, endpoint management, cybersecurity, and automation solutions\u00A0with their strategic IT initiatives.\u00A0
- Consultative Selling:\u00A0Understand the specific challenges of\u00A0SLED IT environments, including\u00A0legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position\u00A0NinjaOne\u00A0as the ideal solution.\u00A0
- Relationship Management:\u00A0Build strong,\u00A0long-term partnerships\u00A0with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.\u00A0
- Government Procurement & Contracts:\u00A0Work closely with\u00A0NinjaOne\u2019s\u00A0legal and finance teams to\u00A0navigate RFPs, cooperative purchasing agreements, and public sector buying contracts.\u00A0
- Forecasting & Reporting:\u00A0Utilize\u00A0Salesforce\u00A0to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with\u00A0public sector sales cycles and budget planning periods.\u00A0
- Market Intelligence:\u00A0Stay up to date on\u00A0SLED technology trends, government initiatives, and education IT funding sources\u00A0to position\u00A0NinjaOne\u00A0as a\u00A0strategic technology partner.\u00A0
- Public Sector Experience:\u00A0You have a proven\u00A0track record\u00A0of\u00A0selling IT solutions to state & local governments or education institutions, with a strong understanding of\u00A0government procurement processes, budget cycles, and compliance regulations.\u00A0
- Proven Sales & Growth Track Record:\u00A0You have successfully expanded accounts in\u00A0SLED markets,\u00A0identified\u00A0upsell/cross-sell opportunities, and helped organizations\u00A0modernize their IT operations.\u00A0
- Consultative Approach:\u00A0You excel at understanding\u00A0government and\u00A0education\u00A0IT needs\u00A0and aligning\u00A0technology solutions\u00A0to drive efficiency, security, and compliance.\u00A0
- Exceptional Communication & Relationship Management:\u00A0You can engage effectively with\u00A0public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into\u00A0business value discussions.\u00A0
- Problem-Solver:\u00A0You proactively address\u00A0funding challenges, security concerns, and\u00A0modernization\u00A0roadblocks, helping agencies and institutions stay on track with their IT transformation goals.\u00A0
- IT Industry Knowledge:\u00A0Familiarity with\u00A0public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants)\u00A0is a strong plus.\u00A0
- Bachelor\u2019s Degree (Preferred):\u00A0Or equivalent experience in IT, Public Administration, Business, or\u00A0a related\u00A0field.\u00A0
- Proficiency\u00A0in Salesforce & CRM Best Practices.\u00A0
- If\u00A0you\u2019re\u00A0passionate about helping\u00A0state, local, and education organizations\u00A0modernize their IT infrastructure and enhance service delivery,\u00A0we\u2019d\u00A0love to hear from you!\u00A0
\u00A0\u00A0What\u00A0You\u2019ll\u00A0Love\u00A0\u00A0\u00A0\u00A0We are a collaborative, kind, and curious community.\u00A0\u00A0We honor your flexibility needs with full-time\u00A0work that is\u00A0hybrid remote.\u00A0We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\u00A0We help you prepare for your financial future with our 401(k) plan.\u00A0We prioritize your work-life balance with our unlimited PTO.\u00A0We reward your work with opportunities for growth and advancement.\u00A0Additional Information\u00A0
This position is NOT eligible for Visa sponsorship.\u00A0
\u00A0\u00A0
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0\u00A0\u00A0#LI-SC1\u00A0#LI-Hybrid\u00A0#BI-Hybrid\u00A0\u00A0\u00A0\u00A0\u00A0", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "oVZvAfwJ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Austin", "addressRegion": "Texas", "addressCountry": "United States" } } ], "title": "Customer Success Manager, SLED", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager, SLED Customer SuccessHybrid Remote, Austin, Texas Apply Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You’ll serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of NinjaOne’s IT management solutions while helping them modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep understanding of the unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor. You’ll identify cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments. This role requires a strong background in SLED account management, public sector IT solutions selling, and customer success, with a proven track record of managing complex sales cycles within government and education organizations. Location: Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri) What You’ll Be Doing SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. Public Sector Advisory: Act as a trusted advisor to government IT leaders, school districts, and higher education institutions, helping them navigate budget constraints, procurement processes, and regulatory compliance. Cross-Sell & Up-Sell Strategy: Identify opportunities to expand NinjaOne’s presence within public sector organizations by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT initiatives. Consultative Selling: Understand the specific challenges of SLED IT environments, including legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position NinjaOne as the ideal solution. Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies. Government Procurement & Contracts: Work closely with NinjaOne’s legal and finance teams to navigate RFPs, cooperative purchasing agreements, and public sector buying contracts. Forecasting & Reporting: Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with public sector sales cycles and budget planning periods. Market Intelligence: Stay up to date on SLED technology trends, government initiatives, and education IT funding sources to position NinjaOne as a strategic technology partner. About You Public Sector Experience: You have a proven track record of selling IT solutions to state & local governments or education institutions, with a strong understanding of government procurement processes, budget cycles, and compliance regulations. Proven Sales & Growth Track Record: You have successfully expanded accounts in SLED markets, identified upsell/cross-sell opportunities, and helped organizations modernize their IT operations. Consultative Approach: You excel at understanding government and education IT needs and aligning technology solutions to drive efficiency, security, and compliance. Exceptional Communication & Relationship Management: You can engage effectively with public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into business value discussions. Problem-Solver: You proactively address funding challenges, security concerns, and modernization roadblocks, helping agencies and institutions stay on track with their IT transformation goals. IT Industry Knowledge: Familiarity with public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants) is a strong plus. Bachelor’s Degree (Preferred): Or equivalent experience in IT, Public Administration, Business, or a related field. Proficiency in Salesforce & CRM Best Practices. If you’re passionate about helping state, local, and education organizations modernize their IT infrastructure and enhance service delivery, we’d love to hear from you! About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1 #LI-Hybrid #BI-Hybrid Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Channel Customer Success Manager – German Customer Success Manager, Channel Customer Success Manager - Japan Customer Success Manager III - Distribution Technical Support Specialist - DACH Powered by Jobvite
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About the Role\u00A0As a\u00A0SLED Customer Success Manager\u00A0at\u00A0NinjaOne, you will play a pivotal role in driving long-term value and growth within\u00A0state, local government, and education (SLED)\u00A0accounts.\u00A0You\u2019ll\u00A0serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of\u00A0NinjaOne\u2019s\u00A0IT management solutions while helping them\u00A0modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.\u00A0Your deep understanding of the\u00A0unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor.\u00A0You\u2019ll\u00A0identify\u00A0cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments.\u00A0This role requires a strong background in\u00A0SLED account management, public sector IT solutions selling, and customer success, with a proven\u00A0track record\u00A0of managing complex sales cycles within government and education organizations.\u00A0\u00A0\u00A0Location:\u00A0Hybrid in-office (Tampa, FL or Austin, TX) \u2013 4 days per week (Mon, Tues, Thurs, & Fri)\u00A0\u00A0\u00A0What\u00A0You\u2019ll\u00A0Be Doing\u00A0- SLED Account Growth & Retention:\u00A0Manage a portfolio of\u00A0state, local government, and education clients,\u00A0identifying\u00A0opportunities to expand partnerships and support their evolving IT needs.\u00A0
- Public Sector Advisory:\u00A0Act as a\u00A0trusted advisor\u00A0to government IT leaders, school districts, and higher education institutions, helping them navigate\u00A0budget constraints, procurement processes, and regulatory compliance.\u00A0
- Cross-Sell & Up-Sell Strategy:\u00A0Identify\u00A0opportunities to expand\u00A0NinjaOne\u2019s\u00A0presence within public sector organizations by aligning\u00A0our RMM, endpoint management, cybersecurity, and automation solutions\u00A0with their strategic IT initiatives.\u00A0
- Consultative Selling:\u00A0Understand the specific challenges of\u00A0SLED IT environments, including\u00A0legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position\u00A0NinjaOne\u00A0as the ideal solution.\u00A0
- Relationship Management:\u00A0Build strong,\u00A0long-term partnerships\u00A0with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.\u00A0
- Government Procurement & Contracts:\u00A0Work closely with\u00A0NinjaOne\u2019s\u00A0legal and finance teams to\u00A0navigate RFPs, cooperative purchasing agreements, and public sector buying contracts.\u00A0
- Forecasting & Reporting:\u00A0Utilize\u00A0Salesforce\u00A0to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with\u00A0public sector sales cycles and budget planning periods.\u00A0
- Market Intelligence:\u00A0Stay up to date on\u00A0SLED technology trends, government initiatives, and education IT funding sources\u00A0to position\u00A0NinjaOne\u00A0as a\u00A0strategic technology partner.\u00A0
- Public Sector Experience:\u00A0You have a proven\u00A0track record\u00A0of\u00A0selling IT solutions to state & local governments or education institutions, with a strong understanding of\u00A0government procurement processes, budget cycles, and compliance regulations.\u00A0
- Proven Sales & Growth Track Record:\u00A0You have successfully expanded accounts in\u00A0SLED markets,\u00A0identified\u00A0upsell/cross-sell opportunities, and helped organizations\u00A0modernize their IT operations.\u00A0
- Consultative Approach:\u00A0You excel at understanding\u00A0government and\u00A0education\u00A0IT needs\u00A0and aligning\u00A0technology solutions\u00A0to drive efficiency, security, and compliance.\u00A0
- Exceptional Communication & Relationship Management:\u00A0You can engage effectively with\u00A0public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into\u00A0business value discussions.\u00A0
- Problem-Solver:\u00A0You proactively address\u00A0funding challenges, security concerns, and\u00A0modernization\u00A0roadblocks, helping agencies and institutions stay on track with their IT transformation goals.\u00A0
- IT Industry Knowledge:\u00A0Familiarity with\u00A0public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants)\u00A0is a strong plus.\u00A0
- Bachelor\u2019s Degree (Preferred):\u00A0Or equivalent experience in IT, Public Administration, Business, or\u00A0a related\u00A0field.\u00A0
- Proficiency\u00A0in Salesforce & CRM Best Practices.\u00A0
- If\u00A0you\u2019re\u00A0passionate about helping\u00A0state, local, and education organizations\u00A0modernize their IT infrastructure and enhance service delivery,\u00A0we\u2019d\u00A0love to hear from you!\u00A0
\u00A0\u00A0What\u00A0You\u2019ll\u00A0Love\u00A0\u00A0\u00A0\u00A0We are a collaborative, kind, and curious community.\u00A0\u00A0We honor your flexibility needs with full-time\u00A0work that is\u00A0hybrid remote.\u00A0We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.\u00A0We help you prepare for your financial future with our 401(k) plan.\u00A0We prioritize your work-life balance with our unlimited PTO.\u00A0We reward your work with opportunities for growth and advancement.\u00A0Additional Information\u00A0
This position is NOT eligible for Visa sponsorship.\u00A0
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.\u00A0\u00A0\u00A0#LI-SC1\u00A0#LI-Hybrid\u00A0#BI-Hybrid\u00A0\u00A0\u00A0\u00A0\u00A0", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "oVZvAfwJ", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Austin", "addressRegion": "Texas", "addressCountry": "United States" } } ], "title": "Customer Success Manager, SLED", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager, SLED Customer SuccessHybrid Remote, Austin, Texas Apply Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You’ll serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of NinjaOne’s IT management solutions while helping them modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep understanding of the unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor. You’ll identify cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments. This role requires a strong background in SLED account management, public sector IT solutions selling, and customer success, with a proven track record of managing complex sales cycles within government and education organizations. Location: Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri) What You’ll Be Doing SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs. Public Sector Advisory: Act as a trusted advisor to government IT leaders, school districts, and higher education institutions, helping them navigate budget constraints, procurement processes, and regulatory compliance. Cross-Sell & Up-Sell Strategy: Identify opportunities to expand NinjaOne’s presence within public sector organizations by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT initiatives. Consultative Selling: Understand the specific challenges of SLED IT environments, including legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position NinjaOne as the ideal solution. Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies. Government Procurement & Contracts: Work closely with NinjaOne’s legal and finance teams to navigate RFPs, cooperative purchasing agreements, and public sector buying contracts. Forecasting & Reporting: Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with public sector sales cycles and budget planning periods. Market Intelligence: Stay up to date on SLED technology trends, government initiatives, and education IT funding sources to position NinjaOne as a strategic technology partner. About You Public Sector Experience: You have a proven track record of selling IT solutions to state & local governments or education institutions, with a strong understanding of government procurement processes, budget cycles, and compliance regulations. Proven Sales & Growth Track Record: You have successfully expanded accounts in SLED markets, identified upsell/cross-sell opportunities, and helped organizations modernize their IT operations. Consultative Approach: You excel at understanding government and education IT needs and aligning technology solutions to drive efficiency, security, and compliance. Exceptional Communication & Relationship Management: You can engage effectively with public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into business value discussions. Problem-Solver: You proactively address funding challenges, security concerns, and modernization roadblocks, helping agencies and institutions stay on track with their IT transformation goals. IT Industry Knowledge: Familiarity with public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants) is a strong plus. Bachelor’s Degree (Preferred): Or equivalent experience in IT, Public Administration, Business, or a related field. Proficiency in Salesforce & CRM Best Practices. If you’re passionate about helping state, local, and education organizations modernize their IT infrastructure and enhance service delivery, we’d love to hear from you! About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1 #LI-Hybrid #BI-Hybrid Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Channel Customer Success Manager – German Customer Success Manager, Channel Customer Success Manager - Japan Customer Success Manager III - Distribution Technical Support Specialist - DACH
Customer Success Manager, SLED
Customer SuccessHybrid Remote, Austin, Texas
,