NinjaOne Careers - Customer Success Manager III - Distribution

NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-18", "description": "

About the Role
As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. You will be responsible for managing and growing an assigned group of MSP partners using SaaS backup via distribution channel. This role requires building strong partner relationships, collaborating on plans to increase Backup attach rates with the partners\u2019 base of customers, and advocating for the needs of those partners internally with key product stakeholders. Our ideal candidate is passionate about using a combination of analytical skills and channel business acumen to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant sales and client experience in the territory, along with a demonstrated record of channel-selling success.

The role requires specific sales experience in managing the MSP Channel of at least 3 years. Candidates who do not possess this experience will not be considered.

Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday)

What You\u2019ll be Doing

• Own overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
• Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.
• Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business.
• Maintain existing partner metrics and data as directed.
• Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.
• Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you are able to guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have extensive IT knowledge
• Bachelor\u2019s degree (preferred)
• As an experienced Customer Success Manager, you enjoy \u201Cowning\u201D a portfolio of accounts and guiding them through the customer journey\u00A0

About Us\u202F

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. \u200B

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. \u200B NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

\u00A0

What You\u2019ll Love\u202F

We are a collaborative, kind, and curious community.\u202F

We honor your flexibility needs with full-time work that is hybrid remote.\u00A0

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

\u00A0

Additional Information

This position is\u202FNOT\u202Feligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

\u00A0

", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "o3qFAfws", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Austin", "addressRegion": "Texas", "addressCountry": "United States" } } ], "title": "Customer Success Manager III - Distribution", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager III - Distribution Customer SuccessHybrid Remote, Austin, Texas Apply Description About the RoleAs a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. You will be responsible for managing and growing an assigned group of MSP partners using SaaS backup via distribution channel. This role requires building strong partner relationships, collaborating on plans to increase Backup attach rates with the partners’ base of customers, and advocating for the needs of those partners internally with key product stakeholders. Our ideal candidate is passionate about using a combination of analytical skills and channel business acumen to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant sales and client experience in the territory, along with a demonstrated record of channel-selling success.The role requires specific sales experience in managing the MSP Channel of at least 3 years. Candidates who do not possess this experience will not be considered.Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday)What You’ll be DoingOwn overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business.Maintain existing partner metrics and data as directed.Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.About YouYou have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objectionsAs customer advocate and product expert you excel at influencing and inspiring customersPolished verbal and written communication skillsResilient and calm, you are able to guide customers through issues and escalationsYou have a proven track record in achieving and maintaining sales targetsYou have extensive IT knowledgeBachelor’s degree (preferred)As an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Channel Customer Success Manager – German Technical Support Specialist - DACH Customer Success Manager - German Customer Success Manager, SLED Customer Success Manager, Channel Powered by Jobvite

NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-18", "description": "

About the Role
As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. You will be responsible for managing and growing an assigned group of MSP partners using SaaS backup via distribution channel. This role requires building strong partner relationships, collaborating on plans to increase Backup attach rates with the partners\u2019 base of customers, and advocating for the needs of those partners internally with key product stakeholders. Our ideal candidate is passionate about using a combination of analytical skills and channel business acumen to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant sales and client experience in the territory, along with a demonstrated record of channel-selling success.

The role requires specific sales experience in managing the MSP Channel of at least 3 years. Candidates who do not possess this experience will not be considered.

Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday)

What You\u2019ll be Doing

• Own overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
• Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.
• Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business.
• Maintain existing partner metrics and data as directed.
• Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.
• Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you are able to guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have extensive IT knowledge
• Bachelor\u2019s degree (preferred)
• As an experienced Customer Success Manager, you enjoy \u201Cowning\u201D a portfolio of accounts and guiding them through the customer journey\u00A0

About Us\u202F

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. \u200B

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. \u200B NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

\u00A0

What You\u2019ll Love\u202F

We are a collaborative, kind, and curious community.\u202F

We honor your flexibility needs with full-time work that is hybrid remote.\u00A0

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

\u00A0

Additional Information

This position is\u202FNOT\u202Feligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

\u00A0

", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "o3qFAfws", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Austin", "addressRegion": "Texas", "addressCountry": "United States" } } ], "title": "Customer Success Manager III - Distribution", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager III - Distribution Customer SuccessHybrid Remote, Austin, Texas Apply Description About the RoleAs a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. You will be responsible for managing and growing an assigned group of MSP partners using SaaS backup via distribution channel. This role requires building strong partner relationships, collaborating on plans to increase Backup attach rates with the partners’ base of customers, and advocating for the needs of those partners internally with key product stakeholders. Our ideal candidate is passionate about using a combination of analytical skills and channel business acumen to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant sales and client experience in the territory, along with a demonstrated record of channel-selling success.The role requires specific sales experience in managing the MSP Channel of at least 3 years. Candidates who do not possess this experience will not be considered.Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday)What You’ll be DoingOwn overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business.Maintain existing partner metrics and data as directed.Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.About YouYou have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objectionsAs customer advocate and product expert you excel at influencing and inspiring customersPolished verbal and written communication skillsResilient and calm, you are able to guide customers through issues and escalationsYou have a proven track record in achieving and maintaining sales targetsYou have extensive IT knowledgeBachelor’s degree (preferred)As an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Channel Customer Success Manager – German Technical Support Specialist - DACH Customer Success Manager - German Customer Success Manager, SLED Customer Success Manager, Channel Powered by Jobvite

NinjaOne Careers { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-18", "description": "

About the Role
As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. You will be responsible for managing and growing an assigned group of MSP partners using SaaS backup via distribution channel. This role requires building strong partner relationships, collaborating on plans to increase Backup attach rates with the partners\u2019 base of customers, and advocating for the needs of those partners internally with key product stakeholders. Our ideal candidate is passionate about using a combination of analytical skills and channel business acumen to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant sales and client experience in the territory, along with a demonstrated record of channel-selling success.

The role requires specific sales experience in managing the MSP Channel of at least 3 years. Candidates who do not possess this experience will not be considered.

Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday)

What You\u2019ll be Doing

• Own overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
• Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.
• Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business.
• Maintain existing partner metrics and data as directed.
• Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.
• Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you are able to guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have extensive IT knowledge
• Bachelor\u2019s degree (preferred)
• As an experienced Customer Success Manager, you enjoy \u201Cowning\u201D a portfolio of accounts and guiding them through the customer journey\u00A0

About Us\u202F

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. \u200B

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. \u200B NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

\u00A0

What You\u2019ll Love\u202F

We are a collaborative, kind, and curious community.\u202F

We honor your flexibility needs with full-time work that is hybrid remote.\u00A0

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

\u00A0

Additional Information

This position is\u202FNOT\u202Feligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

\u00A0

", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "o3qFAfws", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Austin", "addressRegion": "Texas", "addressCountry": "United States" } } ], "title": "Customer Success Manager III - Distribution", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager III - Distribution Customer SuccessHybrid Remote, Austin, Texas Apply Description About the RoleAs a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. You will be responsible for managing and growing an assigned group of MSP partners using SaaS backup via distribution channel. This role requires building strong partner relationships, collaborating on plans to increase Backup attach rates with the partners’ base of customers, and advocating for the needs of those partners internally with key product stakeholders. Our ideal candidate is passionate about using a combination of analytical skills and channel business acumen to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant sales and client experience in the territory, along with a demonstrated record of channel-selling success.The role requires specific sales experience in managing the MSP Channel of at least 3 years. Candidates who do not possess this experience will not be considered.Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday)What You’ll be DoingOwn overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business.Maintain existing partner metrics and data as directed.Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.About YouYou have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objectionsAs customer advocate and product expert you excel at influencing and inspiring customersPolished verbal and written communication skillsResilient and calm, you are able to guide customers through issues and escalationsYou have a proven track record in achieving and maintaining sales targetsYou have extensive IT knowledgeBachelor’s degree (preferred)As an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Channel Customer Success Manager – German Technical Support Specialist - DACH Customer Success Manager - German Customer Success Manager, SLED Customer Success Manager, Channel Powered by Jobvite

{ "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2026-08-18", "description": "

About the Role
As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. You will be responsible for managing and growing an assigned group of MSP partners using SaaS backup via distribution channel. This role requires building strong partner relationships, collaborating on plans to increase Backup attach rates with the partners\u2019 base of customers, and advocating for the needs of those partners internally with key product stakeholders. Our ideal candidate is passionate about using a combination of analytical skills and channel business acumen to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant sales and client experience in the territory, along with a demonstrated record of channel-selling success.

The role requires specific sales experience in managing the MSP Channel of at least 3 years. Candidates who do not possess this experience will not be considered.

Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday)

What You\u2019ll be Doing

• Own overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
• Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.
• Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business.
• Maintain existing partner metrics and data as directed.
• Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.
• Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you are able to guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have extensive IT knowledge
• Bachelor\u2019s degree (preferred)
• As an experienced Customer Success Manager, you enjoy \u201Cowning\u201D a portfolio of accounts and guiding them through the customer journey\u00A0

About Us\u202F

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. \u200B

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. \u200B NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

\u00A0

What You\u2019ll Love\u202F

We are a collaborative, kind, and curious community.\u202F

We honor your flexibility needs with full-time work that is hybrid remote.\u00A0

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

\u00A0

Additional Information

This position is\u202FNOT\u202Feligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

\u00A0

", "hiringOrganization": "NinjaOne", "employmentType": "Full-Time", "industry": "Customer Success", "identifier": "o3qFAfws", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Austin", "addressRegion": "Texas", "addressCountry": "United States" } } ], "title": "Customer Success Manager III - Distribution", "baseSalary": { "@type": "MonetaryAmount", "currency": "", "value": { "@type": "QuantitativeValue", "minValue": "", "maxValue": "", "unitText": "" } } } Customer Success Manager III - Distribution Customer SuccessHybrid Remote, Austin, Texas Apply Description About the RoleAs a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. You will be responsible for managing and growing an assigned group of MSP partners using SaaS backup via distribution channel. This role requires building strong partner relationships, collaborating on plans to increase Backup attach rates with the partners’ base of customers, and advocating for the needs of those partners internally with key product stakeholders. Our ideal candidate is passionate about using a combination of analytical skills and channel business acumen to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant sales and client experience in the territory, along with a demonstrated record of channel-selling success.The role requires specific sales experience in managing the MSP Channel of at least 3 years. Candidates who do not possess this experience will not be considered.Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday)What You’ll be DoingOwn overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business.Maintain existing partner metrics and data as directed.Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.About YouYou have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objectionsAs customer advocate and product expert you excel at influencing and inspiring customersPolished verbal and written communication skillsResilient and calm, you are able to guide customers through issues and escalationsYou have a proven track record in achieving and maintaining sales targetsYou have extensive IT knowledgeBachelor’s degree (preferred)As an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. Apply Apply Later ← Back to Current Openings Share lang: en_US Share LinkedIn Facebook Twitter Email Similar Jobs Channel Customer Success Manager – German Technical Support Specialist - DACH Customer Success Manager - German Customer Success Manager, SLED Customer Success Manager, Channel

Customer Success Manager III - Distribution

Customer SuccessHybrid Remote, Austin, Texas

,