Job description
Our hotels never sleep. So, we’re currently seeking a dedicated and reliable Night Porter to join our team and ensure our guests have a safe and comfortable stay during the night. As a Night Porter, you will work with a small, dedicated night team to provide seamless service and support.
Your day to day
As a Night Porter, your shift will start at 11:00 pm and finish at 7:30 am.
Every day is different, but you will mostly be:
Kicking off truly memorable guest experiences with the warmest of welcomes
Assisting guests with luggage, organising transportation, valet parking and fulfilling a variety of other needs the guests may have
Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
Completing other ad-hoc duties as requested to assist the front office team in fulfilling guest needs
What we need from you:
An unrestricted driver's licence (manual required)
Ability to lift, pull and push large objects up to 23kg
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
Ability to work independently and remain alert during night shifts.
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay go even further
What you can expect from us:
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.