Night Concierge

Job Title: Night ConciergeLocation: Nine Elms, South West LondonHours: 42 hours per week (12-hour shifts,7pm - 7am, Pitman rota)Salary: £32,000 per annum Thomas Webb Recruitment is a leading recruitment consultancy specialising in front-of-house staffing for Londons most prestigious residential developments. We are currently seeking an experienced and impeccably presented Day Concierge to join a landmark super prime residence in Nine elms. This is an outstanding opportunity for a service-driven professional with a background in five-star hotels, private members clubs, or luxury residential settings to deliver an exceptional concierge experience for ultra-high-net-worth residents and their guests. Key Responsibilities: Deliver a consistently warm, engaging, and professional welcome to all residents, visitors, and guestsTake full ownership of resident needs and requests, providing highly personalised service at every opportunityAct as a central point of contact for all resident communications, handling enquiries via phone, email, app, and face-to-faceProvide curated local recommendations and assist with bookings for restaurants, wellness services, transport, and entertainmentCoordinate luxury lifestyle requests such as private catering, tickets, or bespoke servicesConduct routine building patrols, reporting health, safety, or maintenance issues promptlyMaintain accurate records across all areas of service including parcel management, visitor logs, and key access controlOperate internal systems (e.g. SPIKE, BuildingLink, or equivalent) efficiently to manage resident bookings and service requestsEnsure amenity spaces are consistently clean, well presented, and prepared for resident useSupport with resident move-ins/outs and facilitate smooth transitions for new arrivalsMaintain a pristine front-of-house presence at all times, including assistance with events and show roundsProactively resolve service issues before escalation, contributing to a calm and professional environment Candidate Requirements: Minimum 2 years experience in a luxury concierge, front-of-house, or guest services role within a five-star hotel, exclusive private club, or super prime residential settingImmaculate personal presentation and excellent command of spoken and written EnglishConfident communicator with the ability to build trust and rapport with discerning residentsProactive, calm under pressure, and meticulous in attention to detailDiscreet and professional at all times, with a strong understanding of privacy and confidentialityCapable of managing multiple priorities while maintaining a high standard of serviceMandarin or other additional language skills are welcomed but not essentialEligible to work in the UK Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding.

Job Title: Night ConciergeLocation: Nine Elms, South West LondonHours: 42 hours per week (12-hour shifts,7pm - 7am, Pitman rota)Salary: £32,000 per annum

Job Title:Location:Hours:Salary:

Thomas Webb Recruitment is a leading recruitment consultancy specialising in front-of-house staffing for Londons most prestigious residential developments. We are currently seeking an experienced and impeccably presented Day Concierge to join a landmark super prime residence in Nine elms.

This is an outstanding opportunity for a service-driven professional with a background in five-star hotels, private members clubs, or luxury residential settings to deliver an exceptional concierge experience for ultra-high-net-worth residents and their guests.

Key Responsibilities:

Key Responsibilities:

• Deliver a consistently warm, engaging, and professional welcome to all residents, visitors, and guests
• Take full ownership of resident needs and requests, providing highly personalised service at every opportunity
• Act as a central point of contact for all resident communications, handling enquiries via phone, email, app, and face-to-face
• Provide curated local recommendations and assist with bookings for restaurants, wellness services, transport, and entertainment
• Coordinate luxury lifestyle requests such as private catering, tickets, or bespoke services
• Conduct routine building patrols, reporting health, safety, or maintenance issues promptly
• Maintain accurate records across all areas of service including parcel management, visitor logs, and key access control
• Operate internal systems (e.g. SPIKE, BuildingLink, or equivalent) efficiently to manage resident bookings and service requests
• Ensure amenity spaces are consistently clean, well presented, and prepared for resident use
• Support with resident move-ins/outs and facilitate smooth transitions for new arrivals
• Maintain a pristine front-of-house presence at all times, including assistance with events and show rounds
• Proactively resolve service issues before escalation, contributing to a calm and professional environment

Candidate Requirements:

Candidate Requirements:

• Minimum 2 years experience in a luxury concierge, front-of-house, or guest services role within a five-star hotel, exclusive private club, or super prime residential setting
• Immaculate personal presentation and excellent command of spoken and written English
• Confident communicator with the ability to build trust and rapport with discerning residents
• Proactive, calm under pressure, and meticulous in attention to detail
• Discreet and professional at all times, with a strong understanding of privacy and confidentiality
• Capable of managing multiple priorities while maintaining a high standard of service
• Mandarin or other additional language skills are welcomed but not essential
• Eligible to work in the UK

Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding.