- Deploying & managing NetApp storage primarily ONTAP.- Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issues related to NetApp storage, connectivity, performance.- Hardware Return and Replace: Coordinate and manage hardware RMA (Return Material Authorization) processes. Handle the logistics of returning, replacing, and tracking faulty hardware components.- Client Communication: Communicate effectively with clients, providing regular updates, explanations in a clear and professional manner.- Collaboration with NetApp Support: Work closely with NetApp support to escalate and resolve complex technical issues.- Internal Reporting: Create and maintain reporting as per requirement. Requirements - Certifications: NetApp ASE2 or ASE3 (Authorized Service Engineer) certification (Preferred)Hours of Work- Normal working hours are from Monday to Friday, 9 am to 6 pm with one (1) hour break.- Standby 24x7Experience: - Minimum of [3-5 years] of experience in NetApp storage support. - Experience in hardware return & replace management.- Technical Skills: - Familiarity with storage protocols (NFS, CIFS, iSCSI, FC) and network infrastructure related to storage.- Additional certifications in storage or networking (e.g., NCDA, NCSA). (Preferred)- Knowledge of NetApp storage solutions, including ONTAP, SnapMirror, SnapVault, and NetApp data protection solutions.- Deploying & managing NetApp storage primarily ONTAP.- Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issues related to NetApp storage, connectivity, performance.- Hardware Return and Replace: Coordinate and manage hardware RMA (Return Material Authorization) processes. Handle the logistics of returning, replacing, and tracking faulty hardware components.- Client Communication: Communicate effectively with clients, providing regular updates, explanations in a clear and professional manner.- Collaboration with NetApp Support: Work closely with NetApp support to escalate and resolve complex technical issues.- Internal Reporting: Create and maintain reporting as per requirement.
- Deploying & managing NetApp storage primarily ONTAP.
- Deploying & managing NetApp storage primarily ONTAP.
- Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issues related to NetApp storage, connectivity, performance.
- Troubleshooting and Diagnostics: Diagnose, troubleshoot, and resolve issues related to NetApp storage, connectivity, performance.
- Hardware Return and Replace: Coordinate and manage hardware RMA (Return Material Authorization) processes. Handle the logistics of returning, replacing, and tracking faulty hardware components.
- Hardware Return and Replace: Coordinate and manage hardware RMA (Return Material Authorization) processes. Handle the logistics of returning, replacing, and tracking faulty hardware components.
- Client Communication: Communicate effectively with clients, providing regular updates, explanations in a clear and professional manner.
- Client Communication: Communicate effectively with clients, providing regular updates, explanations in a clear and professional manner.
- Collaboration with NetApp Support: Work closely with NetApp support to escalate and resolve complex technical issues.
- Collaboration with NetApp Support: Work closely with NetApp support to escalate and resolve complex technical issues.
- Internal Reporting: Create and maintain reporting as per requirement.
- Internal Reporting: Create and maintain reporting as per requirement.