MSP IT Account Manager

MSP IT Account Manager Edenbridge Basic Salary- £35,000-£40,000 per year Monday- Friday - 9am- 5:30pm- Flexible hours- Hybrid working offered after probation 25 Days Annual Leave plus Bank Holidays We are seeking a driven and customer-focused IT Account Manager to join our growing team. This role is central to maintaining and developing strong client relationships, identifying new business opportunities, and ensuring our clients receive tailored technology solutions that support their growth. You will act as a trusted advisor, working closely with technical teams to deliver value-led outcomes while contributing to NetVector's reputation for outstanding customer satisfaction and long-term client partnerships. Our Client prides themselves on delivering flexible, bespoke IT solutions that enable businesses to thrive. With over 25 years of experience supporting small to medium-sized organisations across the UK, they specialise in IT support, cloud services, cybersecurity, and consultancy—building long-term partnerships based on trust, transparency, and exceptional service. Account Management Serving as the primary point of contact for assigned client accounts, ensuring technology solutionsand managed services align with their business objectives.Building strong, long-term relationships as a trusted advisor to a range of stakeholdersIdentifying, upselling and cross-selling opportunities within existing accountsGathering information and specifications and producing quotations for new and existing accounts and following up to progress the saleCoordinating with technical teams to ensure services are delivered as promisedConducting regular account reviews and identifying opportunities for service improvementProactively addressing client concerns and escalating issues when necessaryRenewing contracts and managing service agreement changesWorking closely with the Help Desk, Engineers to deliver customer satisfaction What we are looking for 2 plus years of experience within IT Sales, MSP sales or Technology Account ManagementProven ability to close deals and grow existing accountsSound knowledge of Microsoft operating systems and applicationsWorking knowledge of Sales and Marketing principles and techniquesExcellent presentation, and negotiation skillsAbility to communicate clearly and concisely both in written and verbal exchanges with prospects and customersConfident to business network on a formal and informal basisFull UK Driving Licence If you would like to be considered for this brilliant opportunity, please apply now and we can arrange a call.

MSP IT Account Manager

MSP IT Account Manager

Edenbridge

Edenbridge

Basic Salary- £35,000-£40,000 per year

Basic Salary- £35,000-£40,000 per year

Monday- Friday - 9am- 5:30pm- Flexible hours- Hybrid working offered after probation

Monday- Friday - 9am- 5:30pm- Flexible hours- Hybrid working offered after probation

25 Days Annual Leave plus Bank Holidays

25 Days Annual Leave plus Bank Holidays

We are seeking a driven and customer-focused IT Account Manager to join our growing team. This role is central to maintaining and developing strong client relationships, identifying new business opportunities, and ensuring our clients receive tailored technology solutions that support their growth. You will act as a trusted advisor, working closely with technical teams to deliver value-led outcomes while contributing to NetVector's reputation for outstanding customer satisfaction and long-term client partnerships.

Our Client prides themselves on delivering flexible, bespoke IT solutions that enable businesses to thrive. With over 25 years of experience supporting small to medium-sized organisations across the UK, they specialise in IT support, cloud services, cybersecurity, and consultancy—building long-term partnerships based on trust, transparency, and exceptional service.

Account Management

Account Management

• Serving as the primary point of contact for assigned client accounts, ensuring technology solutions

Serving as the primary point of contact for assigned client accounts, ensuring technology solutions

• and managed services align with their business objectives.

and managed services align with their business objectives.

• Building strong, long-term relationships as a trusted advisor to a range of stakeholders

Building strong, long-term relationships as a trusted advisor to a range of stakeholders

• Identifying, upselling and cross-selling opportunities within existing accounts

Identifying, upselling and cross-selling opportunities within existing accounts

• Gathering information and specifications and producing quotations for new and existing accounts and following up to progress the sale

Gathering information and specifications and producing quotations for new and existing accounts and following up to progress the sale

• Coordinating with technical teams to ensure services are delivered as promised

Coordinating with technical teams to ensure services are delivered as promised

• Conducting regular account reviews and identifying opportunities for service improvement

Conducting regular account reviews and identifying opportunities for service improvement

• Proactively addressing client concerns and escalating issues when necessary

Proactively addressing client concerns and escalating issues when necessary

• Renewing contracts and managing service agreement changes

Renewing contracts and managing service agreement changes

• Working closely with the Help Desk, Engineers to deliver customer satisfaction

Working closely with the Help Desk, Engineers to deliver customer satisfaction

What we are looking for

What we are looking for

• 2 plus years of experience within IT Sales, MSP sales or Technology Account Management

2 plus years of experience within IT Sales, MSP sales or Technology Account Management

• Proven ability to close deals and grow existing accounts

Proven ability to close deals and grow existing accounts

• Sound knowledge of Microsoft operating systems and applications

Sound knowledge of Microsoft operating systems and applications

• Working knowledge of Sales and Marketing principles and techniques

Working knowledge of Sales and Marketing principles and techniques

• Excellent presentation, and negotiation skills

Excellent presentation, and negotiation skills

• Ability to communicate clearly and concisely both in written and verbal exchanges with prospects and customers

Ability to communicate clearly and concisely both in written and verbal exchanges with prospects and customers

• Confident to business network on a formal and informal basis

Confident to business network on a formal and informal basis

• Full UK Driving Licence

Full UK Driving Licence

If you would like to be considered for this brilliant opportunity, please apply now and we can arrange a call.