Job description
Responsibilities:
Support Axway or other SFTP\FTP products.
Implement and configure resources as per approved middleware patterns.
Onboard, Maintain and support enterprise applications deployed on middleware platforms.
Keep applications and their environments (WebSphere, BizTalk, Tomcat, Apache/IIS) secure by ensuring all vulnerability patches/fixes are applied before due dates. Responsibility includes identifying opportunities for Patching Automation, Process Streamlining, Inventory Corrections, Coordination with 300+ Applications and Weekly/Monthly Reporting.
Manage patching processes, including golden images.
Keep platforms and environments stable and available 24/7 by applying the latest industry trends in monitoring, alerting, and predicting possible issues and concerns. Analyze existing configurations and provide advice on possible improvements and environment enhancements.
Provide administration support for IaaS and PaaS services, including backup and recovery, and first level problem determination.
Responsible for coordinating with multiple teams and groups for successful implementation of middleware platforms standards and procedures and all integrations such as Single Sign On, Job Schedulers, Cron jobs, Load Balancers/VIP, Proxy servers, Password Management utilities etc.
Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring, and services.
Oversee application environments build activities before go live, coordinate and plan go live activities and provide middleware production support post application go live.
Document environments build specifications, including diagrams, and scripts to automate processes
Assist technical teams in identifying appropriate approved middleware patterns to meet technical requirements
Create professional technical documentation
Collaborate with global resources outside of normal business hours (when needed)
Participate in “non-business hours” on-call schedule
Accountable for system availability and stability of Production Environments
Support SDLC and ITSM tools for the firm ensuring stability and best practices.
Keep up with industry trends regarding APM, Observability and Telemetry products.
Drive innovation and automation of supported products.
Build and foster relationships with external LOBs for adoption of products
Establish Customer experience feedback loop
Establish a Continuous Improvement mindset amongst the team
Provide technology leadership across enterprise shared services products and platforms in partnership with senior architects and product managers.
Qualifications:
BS/BA degree or equivalent experience.
Support experience of Axway or other SFTP\FTP products (5+ years).
Administrative knowledge (5+ years) of Middleware Products like WebSphere, Weblogic, Tomcat, Apache WebServer, IHS WebServer, BizTalk, IIS WebServer.
Proven IT track record, with hands-on software development or production infrastructure management role
Strong hands-on experience supporting Linux platforms
Experience managing Windows systems
Competent in CI/CD development, tools such as Jenkins, Jira, Git/BitBucket etc.
Proficient in developing and debugging scripts (BASH, PowerShell, Python)
Intermediate level of expertise in networking concepts
Excellent problem determination skills, the ability to debug complex-cross system problems, and document root cause including remediation, detection, and avoidance
Proven understanding hands-on experience providing support of middleware technologies
Practical experience with DynaTrace, Grafana Suite, or ScienceLogic
Ability to set goals and project plans that align with organizational objectives
Strong ability to partner and influence at all levels
Strong understanding of product management and product/customer centric organizations
Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
Understanding of middleware, cloud, virtualization, and APIs Technologies
Experience with agile and lean philosophies.