Microsoft Dynamics 365 CRM - Functional Consultant

About Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

About Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysAbout Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosysAbout InfosysAbout Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Role: CRM Senior Consultant – MS Dynamics D365 Customer ExperienceLocation: TokyoBased on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirementsSkills & Experience RequiredMicrosoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements, design scalable solutions, configure CRM applications, and support successful project delivery. This role requires strong business acumen, excellent communication skills, and hands-on experience in Dynamics 365 CRM.

Role: CRM Senior Consultant – MS Dynamics D365 Customer ExperienceLocation: TokyoRole: CRM Senior Consultant – MS Dynamics D365 Customer ExperienceLocation: TokyoRole: CRM Senior Consultant – MS Dynamics D365 Customer ExperienceRole: CRM Senior Consultant – MS Dynamics D365 Customer ExperienceRole: CRM Senior Consultant – MS Dynamics D365 Customer ExperienceRole: CRM Senior Consultant – MS Dynamics D365 Customer ExperienceRole: CRM Senior Consultant – MS Dynamics D365 Customer ExperienceLocation:Based on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirementsBased on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirementsBased on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirementsSkills & Experience RequiredMicrosoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements, design scalable solutions, configure CRM applications, and support successful project delivery. This role requires strong business acumen, excellent communication skills, and hands-on experience in Dynamics 365 CRM.Skills & Experience RequiredMicrosoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements, design scalable solutions, configure CRM applications, and support successful project delivery. This role requires strong business acumen, excellent communication skills, and hands-on experience in Dynamics 365 CRM.Skills & Experience RequiredSkills & Experience RequiredSkills & Experience RequiredMicrosoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements, design scalable solutions, configure CRM applications, and support successful project delivery. This role requires strong business acumen, excellent communication skills, and hands-on experience in Dynamics 365 CRM.Microsoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements, design scalable solutions, configure CRM applications, and support successful project delivery. This role requires strong business acumen, excellent communication skills, and hands-on experience in Dynamics 365 CRM.Microsoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements, design scalable solutions, configure CRM applications, and support successful project delivery. This role requires strong business acumen, excellent communication skills, and hands-on experience in Dynamics 365 CRM.

• Work with business stakeholders to gather and document requirements.

Work with business stakeholders to gather and document requirements.Work with business stakeholders to gather and document requirements.Work with business stakeholders to gather and document requirements.Work with business stakeholders to gather and document requirements.

• Perform fit-gap analysis and propose appropriate CRM solutions.

Perform fit-gap analysis and propose appropriate CRM solutions.Perform fit-gap analysis and propose appropriate CRM solutions.Perform fit-gap analysis and propose appropriate CRM solutions.Perform fit-gap analysis and propose appropriate CRM solutions.

• Configure and customize Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service).

Configure and customize Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service).Configure and customize Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service).Configure and customize Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service).Configure and customize Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service).

• Design and document functional requirements, business process flows, and solution specifications.

Design and document functional requirements, business process flows, and solution specifications.Design and document functional requirements, business process flows, and solution specifications.Design and document functional requirements, business process flows, and solution specifications.Design and document functional requirements, business process flows, and solution specifications.

• Collaborate with technical teams (developers, solution architects) to ensure successful implementation.

Collaborate with technical teams (developers, solution architects) to ensure successful implementation.Collaborate with technical teams (developers, solution architects) to ensure successful implementation.Collaborate with technical teams (developers, solution architects) to ensure successful implementation.Collaborate with technical teams (developers, solution architects) to ensure successful implementation.

• Conduct system testing, support UAT, and provide end-user training.

Conduct system testing, support UAT, and provide end-user training.Conduct system testing, support UAT, and provide end-user training.Conduct system testing, support UAT, and provide end-user training.Conduct system testing, support UAT, and provide end-user training.

• Assist in data migration, system integrations, and reporting requirements.

Assist in data migration, system integrations, and reporting requirements.Assist in data migration, system integrations, and reporting requirements.Assist in data migration, system integrations, and reporting requirements.Assist in data migration, system integrations, and reporting requirements.

• Provide post-implementation support, enhancements, and troubleshooting.

Provide post-implementation support, enhancements, and troubleshooting.Provide post-implementation support, enhancements, and troubleshooting.Provide post-implementation support, enhancements, and troubleshooting.Provide post-implementation support, enhancements, and troubleshooting.

• Stay updated with the latest Dynamics 365 CRM and Power Platform features, advising on best practices.

Stay updated with the latest Dynamics 365 CRM and Power Platform features, advising on best practices.Stay updated with the latest Dynamics 365 CRM and Power Platform features, advising on best practices.Stay updated with the latest Dynamics 365 CRM and Power Platform features, advising on best practices.Stay updated with the latest Dynamics 365 CRM and Power Platform features, advising on best practices.

• Near native level of Japanese to speak with our key customers in the market

Near native level of Japanese to speak with our key customers in the marketMandatory SkillsMandatory SkillsMandatory SkillsMandatory Skills

• Bachelor’s degree in computer science, Information Systems, Business, or related field.

Bachelor’s degree in computer science, Information Systems, Business, or related field.Bachelor’s degree in computer science, Information Systems, Business, or related field.Bachelor’s degree in computer science, Information Systems, Business, or related field.Bachelor’s degree in computer science, Information Systems, Business, or related field.Bachelor’s degree in computer science, Information Systems, Business, or related field.

• 8+ years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.

8+ years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.8+ years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.8+ years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.8+ years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.8+ years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.

• In-depth knowledge of Dynamics 365 CRM entities, workflows, business rules, and processes.

In-depth knowledge of Dynamics 365 CRM entities, workflows, business rules, and processes.In-depth knowledge of Dynamics 365 CRM entities, workflows, business rules, and processes.In-depth knowledge of Dynamics 365 CRM entities, workflows, business rules, and processes.In-depth knowledge of Dynamics 365 CRM entities, workflows, business rules, and processes.In-depth knowledge of Dynamics 365 CRM entities, workflows, business rules, and processes.

• Experience in requirement gathering, gap analysis, solution design, and documentation.

Experience in requirement gathering, gap analysis, solution design, and documentation.Experience in requirement gathering, gap analysis, solution design, and documentation.Experience in requirement gathering, gap analysis, solution design, and documentation.Experience in requirement gathering, gap analysis, solution design, and documentation.Experience in requirement gathering, gap analysis, solution design, and documentation.

• Exposure to Power Platform (Power Automate, PowerApps, Power BI).

Exposure to Power Platform (Power Automate, PowerApps, Power BI).Exposure to Power Platform (Power Automate, PowerApps, Power BI).Exposure to Power Platform (Power Automate, PowerApps, Power BI).Exposure to Power Platform (Power Automate, PowerApps, Power BI).Exposure to Power Platform (Power Automate, PowerApps, Power BI).

• Strong communication, analytical, and problem-solving skills.

Strong communication, analytical, and problem-solving skills.Strong communication, analytical, and problem-solving skills.Strong communication, analytical, and problem-solving skills.Strong communication, analytical, and problem-solving skills.Strong communication, analytical, and problem-solving skills.

• Ability to work with cross-functional teams and manage multiple stakeholders

Ability to work with cross-functional teams and manage multiple stakeholdersAbility to work with cross-functional teams and manage multiple stakeholdersAbility to work with cross-functional teams and manage multiple stakeholdersAbility to work with cross-functional teams and manage multiple stakeholdersAbility to work with cross-functional teams and manage multiple stakeholdersPreferred SkillsPreferred SkillsPreferred SkillsPreferred Skills

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate.

Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate.Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate.Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate.Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate.

• Experience in Agile delivery methodologies (Azure DevOps, Jira).

Experience in Agile delivery methodologies (Azure DevOps, Jira).Experience in Agile delivery methodologies (Azure DevOps, Jira).Experience in Agile delivery methodologies (Azure DevOps, Jira).Experience in Agile delivery methodologies (Azure DevOps, Jira).

• Prior experience with CRM integrations and data migration projects.

Prior experience with CRM integrations and data migration projects.Prior experience with CRM integrations and data migration projects.Prior experience with CRM integrations and data migration projects.Prior experience with CRM integrations and data migration projects.In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)Term Life InsuranceReferral Bonus ProgramsYear‑End Tax SupportPaid annual leave and bereavement Leave and Statutory Holidays Short Working Hours for employees with caregiving responsibilities. Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionWorkplace Amenities: On‑site amenities include complimentary beverages. Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Here from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)

• Term Life Insurance

Term Life InsuranceTerm Life InsuranceTerm Life InsuranceTerm Life Insurance

• Referral Bonus Programs

Referral Bonus ProgramsReferral Bonus ProgramsReferral Bonus ProgramsReferral Bonus Programs

• Year‑End Tax Support

Year‑End Tax SupportYear‑End Tax SupportYear‑End Tax SupportYear‑End Tax Support

• Paid annual leave and bereavement Leave and Statutory Holidays

Paid annual leave and bereavement Leave and Statutory HolidaysPaid annual leave and bereavement Leave and Statutory HolidaysPaid annual leave and bereavement Leave and Statutory HolidaysPaid annual leave and bereavement Leave and Statutory Holidays

• Short Working Hours for employees with caregiving responsibilities.

Short Working Hours for employees with caregiving responsibilities.Short Working Hours for employees with caregiving responsibilities.Short Working Hours for employees with caregiving responsibilities.Short Working Hours for employees with caregiving responsibilities.

• Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance

Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceStatutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceStatutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation InsuranceStatutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance

• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support

Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician supportHealth & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support

• Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition

Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & RecognitionEmployee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition

• Workplace Amenities: On‑site amenities include complimentary beverages.

Workplace Amenities: On‑site amenities include complimentary beverages.Workplace Amenities: On‑site amenities include complimentary beverages.Workplace Amenities: On‑site amenities include complimentary beverages.Workplace Amenities: On‑site amenities include complimentary beverages.Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Here from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.Here from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.recruitment and selection processHere from our recruiter on their experience working with Infosys as an EmployerHere from our recruiter on their experience working with Infosys as an EmployerHere from our recruiter on their experience working with Infosys as an EmployerInfy_REC_Helpdesk@infosys.comInfy_REC_Helpdesk@infosys.com