Medical Records Coordinator

Job detailsApplication formAbout Massive BioEvery cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.About the RoleMassive Bio is looking for a Medical Records Coordinator to support our team remotely. In this role, you will request, track, and manage medical records from multiple sources to ensure records are received quickly, accurately, and in full. You will communicate professionally with clients and healthcare facilities while maintaining strict confidentiality and compliance with privacy regulations.What You'll DoRequest and obtain medical records from hospitals, clinical facilities (including physician offices), and other healthcare providers, including via partner portalsFollow up on outstanding medical records requests via phone, fax, email, or partner portalsReview records for completeness and accuracyTrack request status and maintain detailed logs and databasesOrganize, merge, name, and upload medical records into electronic platformsEnsure compliance with HIPAA, GDPR, PIPEDA, and other applicable privacy regulationsMaintain confidentiality and secure handling of sensitive informationCommunicate with internal staff regarding records status, timelines, and delaysResolve issues related to incomplete, missing, or duplicate recordsProcess authorizations and releases of information (ROI)Who You AreAt least two years of experience in Customer ServiceAt least two years of experience in healthcare servicesWorking knowledge of medical terminology and the healthcare systemExcellent spoken and written communication skillsData entry skills (Intermediate level or above)Ability to rapidly solve problems while coordinating with team members and healthcare facilitiesExcellent listening skillsStrong time management skillsApply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload filePreferred Location *Select...Personal InformationFirst name*Last name*Email*LinkedIn URL*Phone🇺🇸+1AddressNo options availableProfileEducationAddExperienceAddResume*Drag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBCover LetterDrag and drop files or click to uploadSupported files: .pdf & .docx, up to 20 MBADDITIONAL INFORMATIONEnglish Level*Select an optionThis is a fulltime contractor position compensated in USD. What is your monthly salary expectation in USD?*Apply for this positionJob detailsApplication form